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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12615 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 622 Showing 12,421-12,440 of 12,615 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling headphones. Great price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Pauline,
      Awesome! Thank you for your purchase and we are delighted to hear that you are satisfied with the noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sont headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones with noise cancelling option and high quality. Overall great headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user426141, We are glad that you like the noise canceling feature of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony w-4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the nose canceling on these headphones!! Five stars

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BiridianaD, we're glad you love the noise canceling feature of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good ghhhhhhhhh very good good good very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseR, we're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for working in a loud office and staying focused.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user153681,
      That is awesome! We're glad that you are pleased with the noise canceling feature of our Sony WH1000XM4 and able to use it at work and blocked out loud noise to stay focus. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice (:

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 the sound quality is amazing ! Would def recommend buying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anon,

      Fantastic! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best Headphones Ever at Best Buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is so super cool. My granddaughter loves them! This is the only thing she wanted for Christmas, and I couldn't resist. I have always been able to find what I need or want for myself or my family at Best Buy, in-store or online. I had to try the headphones out and this present is amazing!!! Thank you Best Buy!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LookingTV, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've purchased. It's good to know these are perfect gift for your granddaughter and she's enjoying the top-notch sound quality and overall features of her new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing such an excellent shopping experience! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony xm4 headphones review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable great sound quality and good noise cancellation but switches between noice cancellation and transparency mode sometimes randomly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User974937, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional sound quality, amazing noise cancellation, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    A perfect upgrade over M3 except one area.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping to get an upgrade and hand my good old M3 down to my daughter. M4 has several new features and in that sense, it really makes an upgrade over M3. However, to my surprise, I have found out that the M4 sound quality was a notch worse than M3. So, my daughter got M4 instead. I guess it was her lucky day. Excellent headphones otherwise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user470619, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good noise cancelling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is awesome and the sound quality is superior.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skim, we're glad you like the noise canceling feature and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony WH1000XM4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones fit pretty snug and the noise cancelling is helpful. I think the app required for the headphones is a little clunky.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise canceling headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These noise cancellation headphones are amazing I love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user160172,

      Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great quality and worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user581824, wonderful! We're glad you like our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I had AirPods for a while and I'm glad I've moved on from them. Best investment I've ever made.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jayden,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. I have glasses and they are very comfortable for about 4 hours!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustWantSilence, Great choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    headphones <3

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really enjoy the sound quality, ambient noise, and noise cancellation, but i feel like they run big and might fall off during activities.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sophia, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad that you are impressed with the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. The WH1000XM4 is design to fit in any head size. The good thing is the sliders are fully adjustable so you can adjust the length of the headband. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I have made in the headphones department. I have the apple headphones and I can say the Sony headphones are better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nove, thanks for that 5-stars review!

      We are so happy to hear you enjoy your Sony — WH1000XM4! Those headphones come with so many features like:

      Noise Cancellation: The WH-1000XM4s are renowned for their advanced noise-canceling capabilities, which are often regarded as the best in the industry.

      Sound Quality: they are able to deliver a balanced and rich sound profile with deep bass, clear mids, and crisp highs.

      Comfort: specially designed for extended wear, with plush ear cushions and an ergonomic design that ensures comfort during long listening sessions.

      Battery Life: boasting an impressive battery life of up to 30 hours on a single charge with noise-canceling turned on, and even longer when it's off.

      Customization and Controls: The WH-1000XM4s come with customizable buttons and various settings that users can adjust through the Sony Headphones Connect app.

      Thank you so much for choosing Sony, enjoy your headphones!

      — Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great investment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and versatile and sounds amazing to the ear, picked these up on black friday and just love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moises,

      Great! We're glad that you like the comfort, versatility, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That have great noise cancellation! Would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user494271, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bear noise cancelling headphones out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones have been loving them for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rimisandhu, we're glad you love our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US