Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sound was good but not comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially bought these over Bose headphones during the pandemic. However I couldn’t wear them, the top part was so uncomfortable on my head and I needed to wear these for long periods in the day. I returned and exchanged them for Bose. Sound was good, just not comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyY, Thank you for your honest review. While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that you had to return the WH-1000XM4 due to comfort. For this, we recommend adjusting the slider of the headphones to get a more comfort fit.
We value your feedback and we hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Sony - WH-1000XM4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black As Advertised!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice quality but hurts my ears a little while after wearing maybe it's because i wear glasses ?
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user515139,
Thank you for sharing your listening experience with our WH1000XM4 and we are delighted to hear that you are satisfied with the quality of our XM4. Try wearing the headphone without your eyeglasses to see if there will be any difference and to see if it's more comfortable to use it. Thanks for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
Wunsch review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love these headphones. Noise canceling is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user625866, we're glad you love our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great noise canceling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter says they're awesome! Great for airplane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stovedog, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
They are great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones quailty is good and anc is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of material are good, sound and volume are excellent, noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user128820, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
Alot of money to hear "disconnected" constantly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great. Then I started getting the disconnected issue. Every 5-15min they disconnect and reconnect. It is really annoying and irritating. For the price and specks they seem like the best option. However, now I wish I bought the bose headphones. If they fix the problem the headphones would be 5 stars. I think they are bricking them up on purpose (like apple), so you buy new ones. Unfortunately for them it will be bose. Fix your headphones sony!
No, I would not recommend this to a friend- Pros mentioned:Comfort
Xm4 review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and they are amazing for working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoG,
Perfect! We're glad that you are enjoying the comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Big B
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my luxury pair of headphones. They fit my big head with ease.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nothanks,
Great! We're glad that these headphones are perfect for your head shape. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best ANC Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing, definitely worth the money and a better value than the MX5s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi voidonions, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son and he absolutely loves them. Noise cancellation works great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie,
Great! We're glad that your son is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Dave S
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Love the clarity of the great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave,
Perfect! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a little buggy, they randomly turn off sometimes. otherwise great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user926174,
While we are happy that you like our WH1000XM4 headphone, we regret to hear that you are having some issues with it. Please allow us to help and troubleshoot this issue. You may check this troubleshooting link to address the concern about the headphone turning off randomly.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html#menu
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist you.
Regards,
Marco
- Pros mentioned:Sound quality
I love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancelling is absolutely amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnanyaG, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
You won't regret buying these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These great! Just wait until they are on sale and then buy them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hebriewyn, we're glad you like our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
The best you will ever get. Life changing sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Forget BOSE, THESE ARE THE BEST NO QUESTIONS ASK. I kinda gave up on Sony years ago, but Im a fan again, These are THE Ones. Congrats Sony. No , I dont work for them and I never give a review unless its the best! ,
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mikey11,
Great! Thank you for sharing your honest review. We are truly happy that you are pleased with the audio quality of our XM4. Thank you for choosing and trusting Sony again! - Marco
- Pros mentioned:Sound quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressive headphones, great quality. Ordering online was easy and fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nat1,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Ambient sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was reading through the reviews posted about the Sony - WH - 1000XM4 wireless headphones. I do agree that they are high quality but lately get complaints from the person on the other end of my phone hearing background noise, meaning as I am using them for my job and answer calls with them, they can hear what is going on in my background instead of blocking that sound. I keep them on noise cancelation and I can still hear my tv talking in the background. The sound is good, it just doesn't cancel noise as I thought.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nonoise,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the noise canceling function and when using it for phone calls. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Your feedback when using it for phone calls is greatly appreciated. The headphones feature a Sidetone function. Ambient sounds or the sounds of the headset operation may be heard through the headset. This is not a malfunction.
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
DO NOT BUY - DOES NOT WORK WITH WINDOWS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst piece of electronics I’ve ever purchased in my life, and I cannot recommend against buying this more. When these headphones work, which is rare, they are amazing, and the audio quality is unbeatable for Bluetooth headphones. However, these rarely ever connect to windows and when they do, it is extremely unstable. You cannot use these for meetings because your microphone will barely work and a lot of times it will never even pick up the headphones if they are connected. You can only connect two devices at once, which is also bad because it will switch between other devices with no choice to choose which one you want. When it does connect your computer, which is rare, you may get the worst audio quality ever if it uses the wrong driver. So it is luck. And you cannot use anything in the app because it is terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RyanG,
Thank you for sharing your experience with the WH1000XM4 headphones. We're truly sorry to hear about the difficulties you've encountered and we appreciate your detailed feedback.
We understand how frustrating it must be to deal with connectivity issues, especially when relying on the headphones for important tasks like meetings.
We recommend ensuring the Bluetooth drivers on your computer are fully up to date. Additionally, our support team may be able to assist you in adjusting priority settings for devices and improving stability.
We'd love the opportunity to work with you directly to troubleshoot these issues further. Please feel free to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you choosing Sony and sharing your feedback.
Sincerely,
Stephanie