Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Horrible. Period.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I genuinely don't understand why people are giving this atrocity a 5 star rating. Perhaps they have not owned them for long yet. I've had these for over a year and I have never been more disappointed in such an expensive purchase. 6 months in, the headphones glitch out and there's a loud whistling noise that pierces your ear drums if you put them down and come back in 2 minutes. Powering on/off does not fix it, it just goes away after a few hours. So don't take them off without powering them off first or you will lose some of your hearing (this is the only method I found that works). If you want to use this for gaming with voice, good luck. It prioritizes the voice chat and makes the game or any other background sound (YouTube, music, whatever) absolute trash (I'm talking unbearable 90's foam headphones you get on an airplane in a plastic bag quality). I have cheap $10 amazon wireless earbuds that beat this for that purpose. Do not buy these, you will love them at first and fall in love with the noise cancelling and all the "cool features" and think they're amazing only to feel swindled after a couple of months. And good luck contacting Sony support, they will give you an FAQ link and tell you to suck it up. Also, if you don't believe me, look up the issues with these on Reddit or any forum and you will discover an ocean of tears. I'm only keeping/using them because of the price I paid and I cannot force my hand to throw them in the garbage bin where they belong.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Siber,
Thank you very much for your feedback. We're sorry to hear about your experience. This is not usually the case with our XM4. Please allow us to help you and turn this to a better experience. Kindly follow these steps to resolve the issue.
First, make sure that your headphone runs to its latest software version. If not, you may check this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Reset the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Then, pair your headphone with your device to see if that will resolve the issue. If not, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist you.
Regards,
Marco
- Pros mentioned:Sound quality
soo good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sooo good it was worth my entire paycheck heart eyes emoji
I would recommend this to a friendBrand response from SonyListens
Posted .Hi millipodd,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Too much bass good ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much bass for me but the noise cancellation is class leading
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelo, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Grips the head like a wimpy handshake…overpriced.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed at the build quality. The plastic, especially the top, seems flimsy and lacks any gripping strength…like a wimpy handshake.I watched a movie in bed and they moved off my ears when my head was on the pillow. The sound and noise cancellation are very good, but not $350 good. I see these as more in the $125 so…just call it overpriced in my opinion.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samuel,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of its fit and design. Make sure to adjust the headband for optimum fit and comfort. Your feedback is greatly appreciated.
In case you need further assistance with the headphones, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
My account was
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most of all my grandson is very happy with it , and the cashier was so nice and he took the time to explain everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Idamay1934, we're glad you like our product! Thanks for choosing Sony! ~Earl
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall, but I had a bit of a problem when it came to making calls. My headphones keep disconnecting when I make calls, but other than that they're very good :)
I would recommend this to a friend- Pros mentioned:Sound quality
DOES NOT WORK ON MY SAMSUNG TV'S - AMAZING DEVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One Fatal Flaw with Sony WH-1000XM4: It does not work with any of my three Samsung TV's. Sony support told me they never heard of this. Third level support put me on hold and then came back and said their interface is not compatible with (some? all?) Samsung TVs. I had to return the to Best Buy. Review searches shows many others have experienced the same problem and outcome. Poor transparency and wasted their time and mine. BUY THIS HEADSET if you do not use a Samsung tv. This is the most amazing headset I have used. (Beats, Bose, D-C) I will stay with what I have hoping Sony updates its product. I am more disappointed that it does not work than how inefficient and maddening Sony support was to work with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoveSV,
Thank you for sharing your feedback on using your WH-1000XM4 Wireless Noise Canceling Headphones. While we're glad you like the headset, it's unfortunate that you're having issues with the headphones and it doesn't work properly with your Samsung TVs. We value your input and appreciate the feedback.
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Should you need further assistance, please let us know.
You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience.
Sincerely,
Jess
- Pros mentioned:Sound quality
Do not recommend!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. Sound quality and noise cancellation are good, but my headphones had issues with the connectivity, battery, and charging for months until one day they refused to charge altogether. Sony sent me a replacement pair, but this new pair still charges on and off, and, even worse, they randomly disconnect and WILL NOT CONNECT BACK. This has occurred a couple times now, and the headphones won’t even let me do a hard reset until the next day maybe. Such a waste of nearly $400. I would return them if I could.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AE52,
While we are happy that you appreciate the sound quality and noise canceling feature of our WH1000Xm4, we regret to hear that you are having some connectivity and battery issues even with the replacement unit. This is not the news we want to hear nor the experience we want you to have. Please allow us to help and troubleshoot the concern. Here are some helpful troubleshooting link to resolve the issues.
The headphones do not charge (headband / in-ear)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822
Charging cannot be done.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
Unable to make a Bluetooth connection.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
Hope this helps and if you still need further assistance, please email the below information to socialsupport@am.sony.com:
Name:
BestBuy Username:
Telephone Number:
Model Number:.
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could use the $400 gift card :)………………………………………….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelL,
You made the right choice! We're glad that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Better than Bose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned 3 sets of the Bose over the ear top of the line headphones. I like these Sony’s better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MackD,
Awesome! We're happy to hear that you like the Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought the black Sony Xm4’s ! And I must say the noise cancellation is shocking, as soon as I put it on my head everything in the back ground sounded like a blur. As far as sound? I have heard better quality in the beats by dres’ and once I heard great quality from those it makes these head phones quality so trash! These should be 140$ the sounds isn’t crisp or clean or clear , not even loud I was shocked, it all just sounds muffled. I like to hear sharp crisp sounds and contrast these had none in my opinion ! It’s only getting 2 stars because of the noise cancellation and the features it has is pretty cool. I returned them very quickly and gotten my money back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sonyxm4, We are sorry to hear that the WH-1000XM4 did not meet your expectations when it comes to sound quality and had to return the headphones. For low sound quality, we recommend following our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Very good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came in time, nothing broken Excellent headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiyaV, Awesome! We're very happy to hear that you're enjoying your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Super comfy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them! Best thing to ever happen to me. I usually get headaches with other headphones and these relieved me so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KittyKat,
Awesome! We're glad to hear that you love comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Buy!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so great I even bought my sister a pair and she loves them just as much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user105689,
You made the right choice! We're thrilled that you and your sister are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them so far, only used them once to set up. Bought for several international long flights coming up them hopefully I can give them 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TawannaB, Awesome! We are glad to hear that you are happy with the sound quality of your newly purchased WH1000XM4! Thank you for choosing Sony! -Carl
Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with the headphones, everything is functional, and the headphones are very versatile and compact. I Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, LuzD! We're glad that you are impressed with your new Sony XM4 wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! -Craig
- Pros mentioned:Comfort, Sound quality
Quality headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and quiet, easy hand gesture operation - just really nice...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user429685, Thank you for giving the WH-1000XM4 a perfect rating! Good to know you like the comfortable fit, excellent noise cancellation, and easy touch control and gesture function of your Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
pretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancellation could be better, my airpods are better with noise cancellation but it gets the job done for blocking out people talking but i can still hear noise when on the bus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user488982
Thank you for sharing your honest feedback. We highly appreciate this one. You may find this link helpful about noise canceling not sufficient.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sony headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and Best But was great with having them in stock
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebraS,
Awesome! We're happy to hear that you like your new Sony headphones. Thank you for supporting Sony!
-David
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they are great just way too big for my head kept falling off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HalleB, we're glad you like your new headphones. We understand your feedback regarding the size of the earpads of your Sony unit. You can adjust the length of the headband using its slider. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl