Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great headphoneeess hahah love the purchase!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user353954, We happy to hear that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Blutooh sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but the blutooth wireless connection starts to die after initial use. I thought it was a defective unitand exchanged it for another one. What happens is the signal starts fading in and out with garbbled voices and long periods of no sound. I continually paired unit to make there a good connection and that made no difference. I then went to the instructions and prepared it as per instructions it did the same thing. My $30 blutooth earphones have a better connection than these $350 headphones. Sony, this is a major defect otherwise the headphones are great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cowboy99,
We regret to hear that you are not having a complete experience because of connectivity issues. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
If still not resolved, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Review for Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty great item. It's been really useful in my everyday life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi afraheltom,
That's awesome! We're glad to hear that you like your new Sony headphones for your everyday use. Thank you for choosing Sony!
-David
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones the best headphones greatest headphones ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineGorman7, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, battery life seems lower than advertised
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dhop33866, Thank you for giving the WH1000XM4 a perfect rating! If the duration of the battery is short or significantly lower what is advertised, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There the best headphones I bought my daughter, she really loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Redrose! We are so happy that you are satisfied with the exceptional performance of the WH-1000XM4. We are also thrilled that your daughter loves these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
not long lasting headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought these headphones 2 years ago and i’m telling you, do not get them. i know they are popular and they look good but these headphones stop working out of nowhere! first they didnt want to connect to my phone and then a couple days later they don’t want to charge at all. and it’s not only me, there is tons of people with the same problem like mine. again do not get these headphones if you want to save your money, they will stop working on you out of nowhere!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoB, We are sorry to hear that you are experiencing issues with your WH-1000XM4. We'd love to troubleshoot the issues and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
2 Headsets failed the exact same way
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones when they work. Like clockwork they seem to fail every 1.5 years, even with careful use. Had it replaced by sony once but they refused to replace the second headset that failed in the exact same way, after about the same time as the last headset! Basically, the noise cancelling fails, creating feedback in one (or both) of the headphones. The feedback isn't just a background noise, it is a piercing, as loud as the headset can produce, constant tone that happens every time the headset is turned on! You can "circumvent" it by turning off noise cancelling, but the setting won't stay after you turn the headset off, so you have to disable noise cancelling every time your turn it on, with the piercing noise. Great headphones, but unless you're willing to buy them every 1.5 years, not worth.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DevonH, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. Please allow us to help you and turn this to a better experience. Kindly follow these steps to resolve the issue.
First, make sure that your headphone runs to its latest software version. If not, you may check this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Reset the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Then, pair your headphone with your device to see if that will resolve the issue. If not, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist you.
Regards,
-Craig
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing with my Sony NW-ZX2!!!!!! Definitely recommend picking these up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarlonTorres, Great! We are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony - WH-1000XM4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shrilen,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Twas good very good very very good love the service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTimeTraveller. Amazing! We're very happy to hear you had such an excellent customer service experience and thank you for giving the product a perfect rating. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved this gift for su early birthday☆○●□☆■
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi STAR03, This is a great Birthday gift idea! We're very happy to hear your son loved his new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Boss
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good, my daughter is happy, she liked them a lot
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, LuisD! We're glad that she liked her new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Only good thing is the ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't get all the positive reviews; I'm not a fan. Pros: * Good active noise cancelation * Good EQ settings in the app (mitigates con #1 a little) Cons: * Sound like you're listening to music via a speaker under a pile of pillows * Mic similarly sounds like garbage for calls * No mute switch
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NonpartisanTechie,
We're glad that you like the noise canceling function and EQ settings of the headphones. It's unfortunate that you are not having a complete experience because of the sound, call quality, and no mute function. Your feedback is extremely important to us and is very much appreciated.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
For sound quality, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line.
-You can also check the settings of the app that you are using for mic sensitivity if available.
The mute function is not available on the headphones. As an alternative, you can check your source device or the app that you are using for a mute function.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for Christmas gift. Arrived on date requested.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaB, This is a fantastic Christmas gift idea! We're glad to hear that it arrived on time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying the new headset with latest technology that’ Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raghavendra,
Perfect! We're gald to you are enjoying your new headphones. We always strive to deliver the best quality with our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life could be a little longer.............
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cj21,
We regret to hear that you are not satisfied with the battery life of the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
The battery life of the headphones may vary depending on the settings and conditions of use. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Comfort
Already looking for a replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well constructed and comfortable, but the usability sucks. Oh, did you stretch and tap any part of the headphones? Call ended. Did you take them off one of your ears to put on a mask? Disconnected from phone. Muted, or some other bs that you didn't want to happen. My old Bose has tactile buttons and I didn't realize how much I wanted that. Also, adaptive noise cancelation is sooo bad. It shouldn't ever adjust what the "noise cancelation" level is, but it does. You can turn it off with the app so you don't get endless headaches, but still. I will be replacing these with something else soon and will certainly not recommend them to anyone else ever, unless I dislike them. Was going to give 2 stars, because when they do work, they work well, but the fact that I feel like I have to replace them and I've only had them for 3 months dropped it to one star.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, While we are glad to hear that you are happy with the comfort of the WH-1000XM4, we are sorry to hear that you are experiencing issues while using them. We would like to get in touch with you to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. If the headphones keeps on disconnecting from your phone, please set the headphones to Priority on stable connection mode using the Sony Headphones Connect app.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Great Sound, Trash Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for a few months and the sound and noise canceling features are Outstanding. Today I removed the headphones and one of the ear cups broke and dangled by the internal wire. Sad to toss $300+ in the trash.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrJay, While we're glad you like the great sound quality and noise canceling feature of the WH-1000XM4, we regret to hear that one of the ear cups got broken. This is usually not the case for our headphones nor the experience we want you to have. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Unfortunately, the limited warranty of your WH-1000XM4 does not cover any kind of accidental or physical damage. For further assistance, please take your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below. Thanks.
https://us.esupport.sony.com/support/s/service?language=en_US
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Good noise canceling; bad for calls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great at noise cancellation but no one can hear me when I talk to them on these. They say I sound "far away." Not sure if this is a defect with my particular product or a more common issue? I am thinking about returning. For the price, I do want to be able to talk on the phone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leah,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you already looking to return the headphones because of the call quality. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this improves your experience. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support