Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
The best headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! They are very comfortable, have really good sound, and do a great job of cancelling noise. I have 2 pair and have purchased 2 other pairs for gifts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2Play, we're glad you love our product! Thanks for choosing Sony! ~Earl
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. The fit leaves a little to be desired. This is the first headphones I’ve had where it feels like either my head is to small or my ears are set to high up. On all my old headphones the ear-cups needed to be adjusted down. On this set the ear pieces are all the way up and the band over the top of my head really doesn’t touch anything. Again though they sound good and have a decent play time whether using noise canceling or not. The only way I would recommend is to physically sit and wear them for an extended time. These are over the ear headphones and I initially thought they felt good. It was a little later I figured out they really didn’t git as well as I originally thought.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyXM4,
We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the fit is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Great upgrade to my old QC 15 headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went back and forth between these and the Bose 700 headphones. I am really glad I bought the Sony Headphones. These headphones are very light and comfortable to wear over long periods of time. The noise cancelling is superb. I love the feature where the music and noise cancelling will stop and ambient noise is increased when I begin speaking. very easy to pair with various devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Delano, You've made an excellent choice! Glad you like the lightweight design, comfortable fit, industry-leading noise cancelation, ambient mode, and easy Bluetooth pairing of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
BEST HEADPHONES IN THE MARKET! 10 OUT OF 10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved these headphones, only thing I would have loved was if they were water proof. THEY ARENT WATER PROOF! NOT RESSISTENT! but all in all its great headphones. The sound, build quality and comfort is 10 out of 10! buy these headphone for anything else but the gym. I wish i would have kept them but i only had enough for workout headphones so i had to return them. But its worth the money! TRUST ME!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmanuel,
We're glad you sound and build quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
'Perfect, very lovely headphone'
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Above all, I am satisfied with the function that reproduces sound excellently, and additionally, I am very satisfied with the noise canceling function. Not only that, but the design of the headphones and case are also very, very great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BeongS,
We highly appreciate you sharing your honest review/feedback on our WH1000XM4. We are truly delighted to hear that ou are satisfied with the sound quality, noise canceling capability and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
When it fails...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these since 2020 and they have worked great for the most part. There are 2 things that are VERY bad about these, 1 from the start and the other just started happening. From the very start I have not been a fan of the fact that you can only pair these to 1 device. Technically 2 but since you need to use an app to control them 1 device will be your phone. The other thing is that when it fails it will deafen you in 1 ear. The incredibly loud (able to be heard from the second floor of my home while I was in the basement) will cause AT LEAST considerable short term pain in 1 ear. I had them on when the issue happened and it was easily the loudest, sharpest and most painful sound I have heard. For comparison, I was in the Navy and worked on the flight deck of a carrier (IYAOYAS) and this was much worse than anything I experienced there. Having said all that, the sound quality was very good and the noise cancelling really did eliminated things like the PC fan noise from my system and the heating/AC noise. The bass is good as well and I feel the build quality is equally decent. The battery life lasted all day with constant use and the time to charge is very short. The range was good and I was able to move through a 1200 SQFT 2 story home while remaining connected to a PC in the basement with no issues. I would have given 4 stars if they had not tried to murder 1 ear.
No, I would not recommend this to a friendSony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had. The comfort and sound quality are unmatched and the ability to pause noise canceling with just holding your hand up to the earphone is very convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyT, Amazing! We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Great Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable design, long lasting battery life, great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kentendo, Thank you for the 5-star rating! We're glad you like the comfortable fit, long-lasting battery life, and industry-leading noise canceling feature of your WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Best Buy always has availability at a store near me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulietN,
We are thrilled to hear you enjoy the great sound of the Sony WH-1000XM4 headphones! Achieving exceptional audio quality is a core focus for us, and we are delighted that your listening experience has been so positive.
Thank you for trusting Sony!
Regards,
Dominick
Amazing headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones, great for school and every day use. They are very light on the ears and head!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LOURDESM,
Thank you for the incredible 5-star review! We are excited to hear that you feel the WH-1000XM4 are the best headphones you've ever owned. Knowing that our industry-leading noise cancellation, rich sound quality, and all-day comfort are making a difference in your listening experience is exactly what we strive for!
Thanks for choosing Sony!
Best regards,
Dominick
Truth Be Known...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have read & seen many reviews regarding different Noise-Cancelling Headphones, and majority of them pointed to 1 exceptional product. Yep, it's this bad-boy. True to it's advertised and many reviewers raving about it's connectivity, comfortability, & quality, this is a must for every music junkie out there. Oh wait, did I mention about it's color-- it's 1 of those unique colorways. Go buy this bad boy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nivram2324,
You've made a great choice! We are truly happy to hear you are satisfied with the stylish color, exceptional quality, and superb features & performance of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
Sony XM4
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, Decent Sounds Quality, Cup material could be improved
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VN0007, we are thrilled to hear your feedback on the WH-1000XM4 headphones. It's wonderful to know that you appreciate their lightweight design and sound quality. We strive to provide an exceptional listening experience and your insights are invaluable to us. We also acknowledge your point about the cup material and we appreciate your suggestion for improvement.
Thanks for considering Sony products!
Best regards,
Estefany
Great value + sound. Best headphones for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is the primary user of these headphones. She initially bought the Apple AirPods Max, but those were almost $200 more than the WH1000MX4 (bought them on sale). Initially, one of the main draws of the APM was the support for Spatial Audio. For those that don't know though, Spatial Audio is just Apple's marketing term for Dolby Atmos. The reason she thought she needed the Apple APM is b/c she didn't think that Apple Music played Dolby Atmos/Spatial Audio on non-Apple headphones. By default, the settings in Apple Music are set to "Automatically" use Spatial Audio, but the "automatic" part is that it automatically transmits in Spatial Audio for Apple devices (APM, Air Pods, Beats). But if you turn the setting from "Automatic" to "Always", your iPhone will send the Dolby Atmos/Spatial Audio to any headphone that supports it, including these. The sound is great, the noise cancelling is fantastic and they travel well due to their foldability and carrying case. Fantastic value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mdotdub, Thanks for sharing that. We are happy that you and your daughter likes your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
THE BEST OF THE BEST
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sounding headsets I have ever owned!!! I have owned them over 2 years and they still quality is the same since the first day I opened the box. As a matter a fact, theres not a time where I am not in awe from how amazing the sound quality is! I always recommend these to people I know that are looking for a new headset to buy, and they are just as happy as I am with the purchase. Do yourself a favor and bless your ears with these headphones!!! ASAP!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KroniK, awesome! We're glad you like your new industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
Audiophile Wonder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is known for high end audio, and this is no exception! Even better than the MX3, the bass is really deep, and the high end is clear with easily discernible vocal notes. You can hear instruments individually, not all meshed together. This really makes a difference in your enjoyment of music! I was considering the Bose 700, but Sony offers so much more flexibility on their app to let you control the performance. You won't be disappointed in this choice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BocaCEO, thank you for your compliment. We are also glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great noise cancellation and sound quality.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent sound quality and the noise cancelling lives up to its reputation as best-in-class. The headphones are also very comfortable (I wear them for between 2 and 4 hours several times a week). I cannot recommend these highly enough, especially if you can catch them on sale. I'm not a big fan of the app, but I also haven't used it very much. I primarily use these while on my computer, which works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CPreview, thank you so much for sharing your amazing experience with our industry-leading, Noise Canceling headphones WH-1000XM4! We are extremely thrilled to hear you are satisfied with the exceptional sound quality, fantastic noise canceling function, and comfortable design of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love using these noise canceling headphones. I can’t even hear anything going on with the outside world when I’m listening to music or talking on the phone. The battery life is fantastic along with the ease of connectivity to my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techgu,
Great! We are truly delighted to hear your satisfaction with the noise canceling capability of our Sony WH1000XM4 as well as the battery life and easy to connect. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line noise-cancelling. Comfortable, and lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myko,
Great! We're thrilled that you like the noise canceling function, comfort, and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Daily Use Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these headphones for about a year now and it's been a game changer for my day-to-day. I work remote but the headphones work great for calls on all types of apps (zoom, google meets, teams, etc) and the ANC blocks off the background noise if you have some family. I only have the occasional connection issues but it isn't anything you can't fix with a quick reset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi asdfhsjka, Thank you for sharing your experience with your Sony WH1000XM4! We're glad to hear that it works great for calls and you like the excellent noise canceling feature of these headphones. To ensure you get the best Bluetooth connection and to prevent the headphones from cutting in and out, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony! -Sam
Way better than Beats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best value and sound for over ear. Prefer it to the 6
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, NoahM!
We are absolutely delighted to hear that you feel the WH-1000XM4 headphones offer the "Best value and sound for over ear." It is incredibly rewarding to know that the XM4 continues to deliver such a superior and highly-valued audio experience for our loyal customers.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team