Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit, the noise blocking is excellent and for music and gaming is perfect. These block out background noise, would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiaH, we're glad you like the sound quality and fit of our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
Awesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product works excellent, love using them for the gym and the sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmyc,
We are excited to hear that your WH-1000XM4 headphones work excellent! It is fantastic that you love using them for the gym and are impressed with the amazing sound quality. Thank you for sharing your positive experience and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort
Definitely worth the wait to upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I liked the XM3, it feels and sound good. I’m so glad Sony finally came out with the new XM4 with multi device support. I waited to splurge on this headphone. The sound is still beautifully clear as the XM3. It fits nice and feel really light when wearing for long period of time. Still has best noise-cancelling feature of any headphones out there. Well worth the wait!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonvsf, good to know that your patience has paid off. We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort
Fantastic sound and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, excellent noise cancellation, comfortable fit even while wearing glasses. Easily the nicest pair of headphones I've had in a long time, wired or wireless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Satisfied,
That's awesome! We're truly happy that you are pleased with the sound quality, comfortability and noise canceling feature of our XM4. Thank you for choosing Sony! - Marco
Great ANC but gets HOT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is great. Sound is good. Bass struggles when it gets really loud. Earcups just sounded muffled. Transparency is ok. I still had to lift up a side to hear the conversation. Touch controls are acceptable. Can be sensitive sometimes. My main issue is that this thing gets HOT on the ears. Definitely buy it on sale if you are dead set on getting it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CM21, thanks for commenting! We are pleased to hear you are satisfied with the outstanding noise canceling function of our WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. To ensure you get the most out of your XM4, please update its firmware to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
For issue when wearing these headphones, please refer to the link below to isolate the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
We will have your feedback noted as we always strive to make this a better experience.
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Sony Social Support
Really work for noisy neighbors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was down to trying these noise canceling headphones (THE BEST) or possibly doing something that would end up in court. Upstairs noise was really getting impossible to live with. As soon as we begin to hear "Henrietta Hippo" begin her baby elephant walk we put on our WH-1000xm4's and cannot hear anything but what comes in from the T.V. or stereo. Peace at last. Use with MEE transmitter/receiver so both my wife and I can enjoy our lives again. Also good when one of us wants to sleep while other listens to or watches something else. WORTH EVERY PENNY and a lot cheaper than moving or hiring a lawyer to work out a plea bargain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
Awesome! We're glad that you found the perfect headphones for your needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great sound. Not heavy at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FL21,
Awesome! We're glad you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort
Amazing sound quality. Very comfortable.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been shopping around for a pair of ANC headphones for a while. I’ve used the Bose 700s, Bower and Wilkins PX7, and the WH-1000mx3s. I loved the mx3s but the fit was a bit uncomfortable for longer periods of time. That’s not the case with these new mx4s. The extra cushion feels great and they feel very light. Overall an excellent pair of headphones. Best in its segment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Great! We're glad you found the perfect headphones for your needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Own two pairs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, waited years to buy a set of headphones because of cost and couldn’t find anything I liked. Bought these about a month ago and I have no regrets. Ended up buying my sister a pair as she loved them as much, if not more, than I do. Definitely worth the price you pay for what you get, quality is fantastic, very comfortable to wear, easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackLentra,
We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Quality and service shines!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WH1000XM4 headphones are top-notch in quality, delivering impressive sound and comfort. Pairing with that the outstanding service from Best Buy. Highly recommend for anyone seeking great audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeD, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing and Worth when on sale
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Headphones have very outstanding Noise Cancelling and the bass isn’t there unless u use the headphones app. Once u use the app and define your EQ the bass is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghandi, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Headphone Essentials
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far my favorite purchase of 2021. An absolute essential. The sound quality is amazing and so is the noise cancellation. The design and slick and the material is very premium. I do not see any flaws in this product aside from its price. If you can find it on sale for around 250 or less, it is a definite buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xleo,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great head phone’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and tunes out noise pretty great. Great fit for the price .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethW, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Sony xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headphones!! Comfort lasts all day, i had these for a year and they still have that plush to them!! The audio sounds amazing as ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emelee, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice would recommend good sound and nice feel to it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the kind review, Jasper!
We are delighted to hear that you find the WH-1000XM4 headphones Really nice! It's great to know that you are enjoying the good sound and the nice feel of the headset, and we appreciate your strong recommendation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Clearest headphones I've ever heard.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever owned. I have a pair of Bose QC headphones, and the clarity of sound from the Sony is far better. The noise-cancelling is also better on the Sony. I do find the headphones are bit sensitive to touch for the the controls, but once I get them set right they are phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattMattK,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones for the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Clear sounds at all tone levels. Crisp and clear bass. Well crafted for the frequent flyer traveler. Highly recommend! You will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DLC1,
Perfect! Thanks for your wonderful feedback and we are delighted to hear that you are pleased with the quality of our WH1000XM4 as well as the audio performance of it. Thanks for the recommendation and for choosing Sony! - Marco
- Pros mentioned:Comfort
Best purchase of 2024
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ride or die when traveling - these are super comfortable and great at noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Koalatea, Thank you for the 5-star rating! You made the right choice with the Sony XM4 Wireless headphones and we're glad you like it. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Better than the previous
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely when getting these I was a sceptical but honestly I don't regret the purchase. Definitely a huge improvement with the noise cancellation than the xm3. Also the ability to use no with just one but two Bluetooth devices is a plus for me since I do tend to use it with my phone and laptop. Also the comfortably has improved for the ears. Great product! Thanks Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDog, we're happy to hear that you made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Best headset bought..Value for money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headsets for my daughter and she is very happy with the sound quality as well as battery life. Best headset bought so far and brings the Sony Quality with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SunitaG, lovely! We're glad your daughter is happy with her new headphones! Thanks for choosing Sony! ~Earl