Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
Amazingly Amazing Sounding Headphones!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are all they're cracked up to be on the amazing reviews online! Sony has the corner on the market with over the ear headphones in my opinion. I've had some Sony wired MDRV-6 headphones for decades and they're still making them as they're one of the most venerable pair on the market still today, running around 4 Bills to get them. These Sony-WH-1000XM4's are no slouch for Wireless Headphones! I'm truly amazed with the spatiality, accuracy, and noise-cancelling qualities of these headphones. When you add in the Sony 360 Reality recordings it's truly going to take you to a whole different level. Wanna feel like you're in the studio and looking in different directions for each musician... that's what 360 is about. Very much like a live performance. I'm using TIDAL for my online music choice after reading many reviews about different services. I'm TOTALLY happy with their quality as it never fails to amaze me with their sound and they offer the Sony 360 music too! I'm sold on these, and the only headsets that compare are my wired Sony MDRV-6's. I don't like to buy things twice as I like to get what I want the first time, and I'm very happy. You might pay a pretty penny for these, but they're worth every hard earned penny you spend!
I would recommend this to a friendBest pair of nose cancelling headphones I’ve owned
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down love these over the ear headphones! Bought a pair for myself, two for my partner (lost one pair on a flight), and gifted for a friend on Christmas. Noise cancelling is amazing, carrying case is handy and have even used it for gaming when I forgot my gaming headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maddie,
It brings us great satisfaction to hear that the WH1000XM4 has become such a favorite for you and your loved ones! We are delighted that you are enjoying the industry-leading Noise Canceling for a focused listening experience, as well as the versatile connectivity that allows you to transition seamlessly from travel to gaming.
Thank you for making Sony part of your listening experience!
Best regards,
Dominick
yayy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphones! theyre light so i can wear them for hours and my ears wont hurt. also the build is high quality. very sturdy. i used to use beats before and they glue on their pieces..so over time, they fall apart..but when i look at the sony headphones, theyre not glued on. theyre stitched together. excited to continue using them!!! :D
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vivian, Great! We're glad that you love your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Nice Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is nice, easy to use and sound comes through great
I would recommend this to a friendBrand response from SonyListens
Posted .HI JaimeC,
Thank you for your feedback! We are glad to hear that you are enjoying the sound quality and finding your WH-1000XM4 easy to use.
Thanks for choosing Sony.
Best regards, Eliab
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad headphones, sound quality is excellent for a non-audiophile. Noise cancellation works a charm, I can usually wear these for a couple of hours before I need to rest my ears. They sit a little tight on my head even with adjustment, but it’s not unbearable. Bluetooth is quick and easy to connect. Included case is rigid, do not over-torque the headphones when putting away in the case, I feel like it could be an easy failure point. Overall not bad. If you see them on sale I’d recommend picking them up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CGBB1, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl
Great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, and great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, Glen!
We are so pleased to hear that you are enjoying the excellent sound quality and great noise cancellation of your WH-1000XM4 headphones. We are thrilled they are delivering the premium experience you expect!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Absolutely the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones they get loud sound awesome and have all the features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeKidd,
That's great feedback! We are delighted that you absolutely love your WH-1000XM4 headphones and are enjoying the powerful sound and all the included features. Thanks for choosing Sony.
Best regards, Eliab
Headphone Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work amazing. Charge lasts a while, noise cancelling ability is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brenley, You've made an excellent choice! We're delighted to learn that you like the exceptional audio, noise canceling feature, and amazing battery life of the headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you so much for choosing Sony! -Jess
Mer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound love the way they fit sound is anaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Excellent, deep base; great noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, super deep base, excellent noise cancellation. Really happy with this purchase and I find them to be better than more expensive BOSE options. Easy to pair with my iPhone and MacBook Pro. My only suggestion would be to use slightly nicer material to make it look and feels a bit more premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramsey, We are so glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
A good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these on a whim. But I do not regret this decision at all, great sound, incredibly comfortable to wear, and great features! Definitely recommend if you want to invest in good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JessicaS,
Thanks for your recommendation! We're glad that you are happy with your purchase and you like the sound quality, noise canceling feature and comfortable design of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Xm3, but 30% better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really recommend reading xm3 reviews and decide: If you would pay 350 for the xm3 even thought those are cheaper, then totally buy the xm4. Xm4: - More comfortable - Usage detection - Like 5% better ANC - Speak to deactivate ANC - Better microphone - Connect to two bluetooth devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LFCASTILLOV, We're glad that you appreciate all its upgrades. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
win $400 to buy best buy goods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, i'm in love. perfect for working out and taking sales calls. i can run with them and they remain on my head. the color is beautiful and the charge last a long time. 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DerekC, We're delighted to hear that you are pleased with the audio quality and comfortable design of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Craig
- Pros mentioned:Comfort
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancelling are both excellent, headphones are super light and comfortable, and the multi-device support works perfectly between my phone and my iPad. I have absolutely no complaints about these headphones so far!
I would recommend this to a friend Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones amazing and sound doesn't perimate into my ears dur to the noise cancelling feature. Not only that its battery is astonishing and never runs out on me. The sound quality is great and is worth the price tag.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spyman, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable over my ears. Sound is clear. Does a better job blocking out sound than other earphones I've had. I have told many friends about these. I found the price worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kcameron,
That's nice to hear that our WH1000XM4 does its job in blocking unwanted noise but still has its awesome sound quality. We appreciate your recommendations. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Very Happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t used over the ear headphones in a long time. These are much better than I expected. They are very comfortable and the noise cancelling is amazing. Very satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrzyKat,
You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Expensive but good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 is good wireless noise cancelling headphone. I have not used other high end headphones and hence cannot compare. Usage: Primarily for conference calls using computer audio Pros: Battery life Sound quality Pair 2 devices simultaneously Cons: After 6 months of usage, hear some hiss occasionally. Read that this is due to the moisture build up. Need to disconnect and reconnect the bluetooth and run the "Test connection" wizard to verify for webex calls to get the audio going.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Novice1,
We're glad that you like the sound quality, battery life, and multipoint function of the headphones. It's unfortunate that you are experiencing a hissing sound with these headphones.
Allow us to turn your experience around. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for headphones and sounds awesome. Go get one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dreo,
Thank you for your fantastic 5-star review of the Sony WH-1000XM4! We are really happy to hear you found them at a great price and think the sound is awesome. We appreciate you recommending them!
Thank you for choosing Sony and enjoy your music!
Regards,
Dominick
- Pros mentioned:Comfort
Good Pair of Over Ear Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are quite comfy in my opinion. These are my first pair of over ear headphones and I am pleased with the sound quality. The noise cancellation and touch controls are also good as well. I bought them on sale and I think the price to feature ratio is quite good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We are glad to hear that you are happy with your new WH-1000XM4! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl