Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Fantastic purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable over ear, and was a tiny bit less expensive than some of the other options I was considering. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ToddjV,
Thank you for your purchase and for your feedback. We're very happy that you are comfortably enjoying your favorite music with our XM4. We're glad that you appreciate the sound quality and comfortability of the headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Sound is great. Comfortable. Great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AleishaD, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazong so is the battery life, but sound horrible when paired with my ps5 or as soon as i start a game on my pc.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, LindsayV! We're glad you like the sound quality and battery life of the headphones. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks thanks for choosing Sony. -Craig
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, fit. Easy to set up and connect. Reliable connection. Wore on super long flights over weeks and months of travel and would buy them all over again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KWChamb, wow! We're glad you like the ease of setup and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Love love love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Just the noise canceling is amazing while still maintaining comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TDS1, Thanks for the 5-star rating! We're glad you love your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
SONYHeadphonesreview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are amazing! It has been truly awesome to have the noise cancelling available when I need it. They also have good sound quality and are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyG,
We highly appreciate your honest review on our Sony WH1000XM4. We are truly delighted to hear your satisfaction on the noise canceling capability, sound quality and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Much better than surface 2 and Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I have tried the big 3 consumer NC headphones and these beat the other two. I love Sony sound, but the new EQ has something for everyone. You can dial in a Bose-esque sound profile. I wear for 4-6 hours per day constantly streaming and I get 4 days use from these (NC on). Get them on sale, these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrDres, That's great! Thank you for the awesome review! We're thrilled to hear you love the sound quality, adjustable EQ, long-lasting battery life, and overall features of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
excellent headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these while travelling. Great sound, battery life and noise cancelling. Got them cheaper because the newer model is out but it's not a whole lot better than these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zack,
That's nice to hear that you got this pair of awesome headphones in a cheaper price. We're glad that you are pleased with the noise canceling capability, battery life and sound quality of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2025 at less than half the price of the then current model XM6. I'm willing to pay for the best if I can afford it, but value matters even more to me. I didn't notice any difference between the two in minimal testing, so saving about $200 was the right choice for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeiszGuy,
We are pleased to hear that you found such excellent value in the WH-1000XM4! While newer models like the WH-1000XM6 introduce specialized features such as an upgraded 10-band EQ, improved transparency mode, and the ability to listen while charging, the XM4 remains a fan favorite for its comfortable folding design and industry-leading noise cancellation. We agree that the "value-to-performance" ratio of the XM4 is hard to beat, and we're glad they are providing the premium experience you were looking for at a price that works for you.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort
Quality Product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have many merits: They sound great using Blue Tooth. They are comfortable and easy to used. Their noise cancelling works well. I need to live with them to make further evaluation. Best Buy matched the Amazon Prime Day price with a faster delivery date. I also got a small rewards discount.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MMNak,
Awesome! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love the sound quality and the app made for the headphones just adds so it. Noise Cancelling is great, and very comfortable. Worth the price, one of the best products on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WarrenB,
We appreciate the 5-star rating and we're glad to hear that you like the sound quality, Sony headphone connect app, noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound Quality and they were very confortable around my ears the only downside is that one of the ear pieces broke very easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole,
Thank you for sharing your feedback! We are thrilled to hear that you're enjoying the exceptional sound quality and comfortable design of your WH-1000XM4 headphones. However, we sincerely apologize for the issue you've encountered with one side of the unit.
We would appreciate the opportunity to learn more about the issue you're facing and assist you further. If you're open to it, could we reach out to you directly? Please send the following details to socialsupport@am.sony.com so we can ensure we have the most accurate information:
- Case Number (if any):
- Full Name:
- Username:
- Telephone Number:
- Model Number:
- Issue/Concern:
We truly value your loyalty as a Sony customer and apologize for any inconvenience this situation has caused. We look forward to speaking with you and working towards a resolution.
Thank you for bringing this to our attention.
Best regards,
Romeo
Sony Social Support
Best bang for your buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. Been waiting for them to go on sale and got them for a great price. Wonderful sound quality. Absolutely no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyB,
We're thrilled to hear you're loving your WH-1000XM4 headphones! It's fantastic that you were able to get them at a great price and are enjoying the wonderful sound quality. Thanks so much for the positive review.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort
Great earphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and the feel. I have the M5s and these are just as good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dennis, Amazing! We're thrilled to hear you love the sound and feel of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Great, comfortable mid-range headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding 3D audio, comfort, and dynamic range. The sound-cancelling and transparency modes are just a bonus!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan,
That's great! We really appreciate your satisfaction with the amazing sound, comfortable fit, noise cancellation, and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good headphones especially for the gym don’t fall your head and good sound quality and they have a extremely long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickP, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very great for working out, and cancelling noise. I use these everywhere I go!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your enthusiastic review, CjRo!
We are delighted to hear that your WH-1000XM4 headphones are proving to be so versatile, accompanying you everywhere you go! It's fantastic to know they are great for working out and that the industry-leading noise canceling is helping you focus, no matter the location.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! I bought these for working out and the headphones stay tight to the ears and maintain great battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinM, You've made a great choice! We're delighted to hear you like the great sound quality, snug fit, and long battery life of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
No real drawbacks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only possible drawbacks to this are price (fair but they are not cheap) or wondering how to replace the ear pads. They sound fantastic and the noise canceling is so good I can take a nap at my desk while my kids play Minecraft on the TV :-). I use them for everything from YouTube to CyberPunk and recommend them highly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Herrstreet, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Awesome Sony headphones.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing. Very comfortable. I strongly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioM,
Perfect! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph