Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Very comfortable, great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, easy to pair, and love the sound!! The noise cancellation drowns out everything. Noise cancellation with ambient sound let’s you hear your surroundings. The music stops if you take them off for a few minutes and automatically starts when putting them back on. Well worth the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stlfanman,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these over the new ones. If you prefer on the sound quality side such as bass etc this is it. But if you are looking for noise cancellation might need to reconsider it. I would compare the sound system and noise cancellation as the AirPods Pro gen 2. Battery life is amazing, If you was to ask me, these would last me a good 2 weeks. Give it a try if you don’t like it you can always return it with the 7-30 days policy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the WH1000XM4 for its superior sound quality and exceptional battery life. Your insights on noise cancellation compared to other earbuds are greatly valued. We are also pleased that our 7-30 day return policy provides you with assurance when making your purchase. Thank you for your thoughtful feedback.
Best regards,
-Fred
Amazing Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. I did try the other high end brand of headphones. But I returned them, I purchased the Sony headphones and I absolutely love them. They work great with my cell phone and my gaming laptop. I recommend these to anyone. Also when they have an update they inform menof that so my listing experience is on point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi O777,
We couldn't be happier to hear that you found the Sony WH-1000XM4 headphones to be fantastic and decided to keep them over other high-end brands!
It is wonderful that they integrate so well with both your cell phone and gaming laptop, providing a seamless experience. We also appreciate you mentioning the benefit of our updates, as ensuring your listening experience is "on point" is a top priority!
We really appreciate you choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort
Best XM headphones
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM4 are honestly the best one from the series. The comfort best the 5 and of all has the same features
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, BrandonC!
We're so pleased to hear that you consider the WH-1000XM4 to be the best in the series. It's truly rewarding to know that you find the comfort and features to be superior. We designed them to provide a premium and comfortable listening experience, and your comments are a testament to that.
Thank you again for being a Sony customer!
Best regards, Gus, Sony Social Media Team
Get them if on sale
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for gym and travel. They hold a good charge and sound great. Get them on sale if you can.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl
Another great product from Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones, yet I will say that the touch controls are a bit finnicky at times, so I have them disabled. Other than this minor point, the sound quality and the noise-canceling are rivaled by few. The color is also a nice matte finish that is neutral enough to not stand out. These come with a carrying case and pack down well enough to travel with. I recommend wearing them around your neck though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pioneer, Great! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great over-ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy listening to music with these but it's true that after a while your head starts to hurt a little because of the band and the ear cushions get kind of hot but overall these are great headphones with active noise cancelling literally you can't hear anything outside and I love it when going on the bus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brisa,
It's amazing to know they excel in music quality and noise cancellation, which is perfect for bus rides. Your feedback on comfort, mentioning the headband pressure and warmth from ear cushions is greatly appreciated. We do have good information on how to properly wear the headband headphones for optimal comfort. For your convenience, you can refer to the helpful link below:
https://www.sony.com/electronics/support/articles/00282845
Regards,
Jess
- Pros mentioned:Comfort
SUPER Comfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to drown out noise as I work from home and they did not disappoint! The headphones are very comfortable even after hours of use and the ambient noise feature is great. I initially went into the store thinking I would get a pair of Bose headphones, but am so happy I decided to browse around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sally, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Beautiful Sony!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unmatched sound and functionality! Sony has always been my favorite when it came to bass, and these didn’t let me down at all! The work seamlessly with my iPhone and computer! I was going to get another headset for my laptop, but I don’t need ot with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CapturedDreams, Thank you for the awesome review! We're thrilled you like the amazing sound quality, deep bass, seamless Bluetooth pairing, and overall features of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality headphones, somewhat of a weaker AirPods Pro 2 quality but better than many competitors
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarH,
It’s rewarding to hear that you’re enjoying the quality of your new headphones. While the market is full of options, we take great pride in ensuring the WH-1000XM4 stands out with its industry-leading noise cancellation and Dual Noise Sensor technology. Our goal is to provide a rich, immersive soundstage that remains detailed whether you are commuting or relaxing at home. We are glad to know they are holding their own and outperforming the competition in your daily listening.
Thank you for choosing Sony to elevate your audio experience.
Regards,
Dominick
Love these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a Christmas gift for my boyfriend who loved them! Finds the side control features fascinating as well as the noise cancelling. Would recommend keeping in its case it comes in — I have my own which the skin has started peeling a bit because I didn’t take extra good care of them but that’s on me. Still going strong for 2 years!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashley, These headphones are an excellent choice! We're thrilled to hear that your boyfriend's new WH-1000XM4 meets his needs and expectations flawlessly. It's wonderful to know that you appreciate the outstanding sound quality and incredible performance of this model. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
Excellent headphones - def recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are reviewed as one of the market's best, so I had pretty high expectations. They're comfortable to wear, sound great, and look good. I would definitely recommend them. My only complaint is the passive noise cancellation works so well that it makes my ears warm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TjSnell, Great! Good to know that you like the comfort, look, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Revolutionary headphone at its best version
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are revolutionary. I can get work done at the office even with people having conversations a few feet away. You can go on a plane and can enjoy the movie. During the pandemic, we don't do these but the revolutionary technology still stands. On top of everything else, it has great sound. Other high end headphones assume some really quiet environment to sound good. I've had great sounds at 3AM in the morning off some high end headphones but daily noise it's just not that great sounding. With the Sony, you can hear the details in your music during the middle of the day, going for a walk on a noisy street (with safe walk only paths) or just for a nap. For all movies, I just use headphones now. Roku lets you watch a stream from your phone while watching on the TV and we just do that when we watch a movie together. These headphones give you peace and quiet when you need it and loud and noisy when you need them without bothering anyone else and letting anyone else bother you. Game changing technology.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkShr,
Awesome! We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great headphones that hit all the check marks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all around over-the-ear heaphone set. Within my top 5 for heaphones and hits all the checkmarks for the current price. Great sound and bass and good battery life. Love the foldable cups!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi smoothNYCguy,
Amazing! We're thrilled that you like the sound quality, battery life, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Realy nice headset, loved the way they sound and the bass on it, and the battery life is great it lasts so long I charge it once a week
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PaulaD,
It's nice to know that you are enjoying the awesome sound and bass quality of our WH1000XM4. Plus, we're glad that you are pleased with the long battery life of the headphone. Thanks for the feedback and for choosing Sony! - Marco
- Pros mentioned:Comfort
best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so comfy i honestly like it more than the xm5 bc it folds nicely
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinL,
That's great to hear! We are thrilled you're finding the WH-1000XM4 so comfortable and appreciate you highlighting the convenient folding design. We know that feature is a favorite for many users!
Thanks for choosing Sony.
Best regards, Eliab
Very nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently used these on a long flight and the noise cancelling features worked well. These headphones maintain their charge for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisOKC,
Perfect! Thanks for your feedback and we're glad that the noise canceling feature of our WH1000XM4 worked well and has a great battery life. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort
Very satisfied with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Very sturdy. Affordable for the brand name. The design is simple and adore the color of our purchase. Not disappointed at all. Very comfortable to wear but depending on the duration, it can get uncomfortable. One improvement is to improve the cleaning aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArleneC, Thanks for the wonderful review. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your feedback regarding the maintenance of the headphones. We'll make sure that it won't go unnoticed. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re great good sound, the noice canceling is awesome. They wrap around the ears very softly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
I prefer Sony WH-1000XM4 over the others
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best noise cancelling headphones I have tried. Better than Bose or Beats at the same price level. These are comfortable. The mic is great for calls and zoom sessions. Then, when you need music the sound and clarity are the best without being overly base thumpy. The case is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill73,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph