Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Absolutely Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair that I’ve bought, one for me and one for my girlfriend! They hold up extremely well and the sound quality, noise cancellation and the comfort are all top tier! Highly Reccomend to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Nick! We are glad to hear that you are happy with your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I switched over from the bose headphone to this after the bose went dead after years of using. took some time to get use to but love the extra features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JosephS,
Thank you for choosing Sony!
We couldn't be happier to hear that you are enjoying your WH-1000XM4 headphones and the extra features they offer. Switching from a trusted brand is a big step, and we're glad our headphones have become a valuable part of your listening experience. Your feedback encourages us to keep delivering technology that enhances everyday moments.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Top of the line noise cancelling headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noice cancelling. These headphones are lighter than the WH-1000XM2 that are being replaced. Build quality is not as robust as the older pair, but sound is better. Great deal when on sale. Best Buy is the only store that offers the Midnight Blue color which I like the best.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Perfect for me!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Sound quality is perfection, I use for home, car rides, and school noise cancellation muted all sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gloria,
That's great! It's nice to know that you are enjoying the comfortable design, awesome sound quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Superior quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the comfort of the headphones as well as the sound quality!! These are amazing! I especially love using them for travel and I never get tired of wearing them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreannaN, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is top tier, and sound quality is amazing. Battery life lasts so long these are definitely worth the money. These are my go-to's when listening to music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Camile,
Perfect! We're glad that you are enjoying the noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headsets are absolutely sleek and stunning in design and the noise cancellation when I’m at the gym makes me feel like I’m the only one there. Amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mark, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Excellent noise cancelling and comfort.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, peferct sound and noise cancelling. It is very comfortable as it does not press the ears and as much as some competitors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MatheusCF,
Awesome! It's nice to hear that you are impressed how great our WH1000XM4 compared to other brands. We're glad that you like the sound quality, noise canceling capability and comfortability of our XM4. Enjoy and thanks for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Awesome Noise Canceling Headphone.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise Canceling headphone. I use this to study and it helps prevent other distractions. The battery life lasts for a while. I active chat feature is also great, however, I do not use it much but use my right hand to cup the right side instead. Overall, great quality headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer123,
We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. You can use them for hours and your ears won’t get tired
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Simon,
Thank you for choosing Sony!
It's a true pleasure to hear that you find the WH1000XM4 comfortable enough for extended use without discomfort. We take great care in designing our products to provide both exceptional sound quality and lasting comfort, so your feedback truly means a lot to us. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing ANC and Incredible Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for the ANC, I was blown away by the 360 Reality Audio. If you are looking at the XM4s or even the XM3s, you already know that they have set the bar for ANC. When you put these on, you just hear all that background noise woosh away putting you into silence. I've had other headphones from Anker SoundCore, to Cowin to some weird Chinese brands from Amazon and nothing comes close to the level of ANC that Sony can produce. It is truly incredible. Playing around with the Sony app(s), I stumbled upon the 360 sound demo and I was not expecting it to work as well as it did. Then I found some of the 360 / 3D / 8D videos on YouTube and it is awesome. Goofy ones like the Tucker Zone that will make you turn your head because you could swear someone was behind you knocking on a door, to songs remastered in a way that is like 5.1 and goes beyond your typical stereo effect. I can't believe I waited so long to purchases these, but I am so glad I finally did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pitchy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Perfect headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have the best sound quality out of every one headphones out there, great battery life too. Ease of use with the gestures. No headphones come even close to these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VincentL, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
xm4 > xm5 : For the price and comfort, xm4 win.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had both the xm5 and xm4, and yes, the xm5 sounded slightly better. But not $200 better. The xm4 are also more comfortable for big heads like me, along with big ears. You can get these on a great deal (usually $250), which I am extremely happy with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas, Great! We're really glad to hear you're happy and satisfied with the exceptional comfort, amazing sound quality, and overall performance of our WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Incredible Headphones! Best in the game!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the successor of the XM3's. They provide excellent sound and incredible noise canceling. Very easy to set up. If you are looking for a great headphone with excellent noise canceling you will not be disappointed. They are a little pricy but they are well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SantosLHalper, We're glad to hear you feel that the WH-1000XM4 is worth its price! Good to know you appreciate the excellent sound quality and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great over the ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need a pair of the ear headphones for long study sessions that blocked out sound. I looked around, read reviews and and tried on several pairs. It ultimately came down that I need to purchase them, take them home and try them. I decided that I would buy the Sony flagship headphone. So far they have worked out wonderful. The sound is great and the lack of outside sound is awesome too. They do not block out sound like in the year versions, but they also do not kill your ear during long term listening sessions. I am still trying to get use to the controls but that is just using them more. I do like the ability to put up the ear and bam you can hear people without taking them off. The one thing I did not like, was the fact that Best Buy was all out of the black ones... I also did not want to to wait a couple of days to get a black version or I could have gone another route... but that is a very small issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anaxel, Awesome! We're glad that you love the sound quality and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Noise reduction.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for study days when you need to block out everything around you and focus. And the ear pieces are really comfortable when having these on for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennifer,
Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very good sound and noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, quality and build is great. Expensive because they are fantastic. All the great reviews are true, I won’t repeat it all, but I will mention a couple of small complaints, but I still love these headphones. 1) My hair isn’t what you would call long, but these things tend to pluck a hair out every time I take them off. It has gotten less so as I have become more careful but the reason for this is also problem 2 2) Sony always makes these foldable headphones. I couldn’t care less that they fold, and I don’t care or need a cute little case they fold into. I just put them in my backpack anyway, and I get the feeling Sony puts all this r and d into this stupid folding feature. Unnecessary moving parts make them feel cheap and wiggly, and pinch my hair out, and I bet I’m paying more for this annoyance. They are built to last, but I don’t think I am alone in NOT GIVING A CRAP that they FOLD UP. 3) The charging cable is like three inches long...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsnprkr,
We're glad that you like the build and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the fit, design, and charging cable is greatly appreciated. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Bass, Comfort, Sound quality
really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is really good with a good amount of base. really comfortable . ANC is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ronnie, We're glad to hear that you are comfortable with the WH-1000XM4 Wireless Noise Cancelling Headphones. Good to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Battery life, Comfort
Great Travel Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are simply fantastic. I bought for my son fort travel since he flies all over the US. Long battery life, fast charging, comfortable and a few cool features that Bose doesn’t Offer. I have had Sony, Bose, Beats, and The AirPod Pros and the Sony and Bose are by far superior.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donnie,
You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
EXCELLENT headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my daughter after she started eyeing mine. I'm a bit of a headphone hoarder and have way too many pairs given that I only have 2 ears. The sound on these rivals the AirPods Max, for a much lower price (about half at the time of this review). The noise cancelation is amazing, the sound quality stunning, and the best part - they fold up, unlike their expensive competition. If I'm going on a trip and space is at a premium, I'm choosing these over the AirPods Max. For me, I can't really even tell a difference in sound. I wanted to buy the xm5 for myself, but honestly I can't justify it as mine still work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLA2018,
Fantastic! You've made a great choice! We are very happy to know your satisfaction with the amazing noise canceling feature, superb sound quality, stylish design, and reasonable price of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo