Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Best wireless NC headphones 2020
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is crazy good and they sound good for what they are, not up to the level of Sony's audiophile grade headphones but they still sound pretty clean and are enjoyable to listen to. They're pretty comfortable aswell and have a good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeatonHowe,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Sound quality
Best Headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had them for about 2 years or 3 and the battery and audio quality are still really good. I would highly recommend them even more now that it is cheaper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisBarboza, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Best Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones, they are the Best ones i have until now. Sound is amaizing and noise cancellation is just perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OrianaG,
That's fantastic to hear! We are thrilled you're loving the WH-1000XM4 headphones and find the sound and noise cancellation to be perfect.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery lifeCons mentioned:Price
Great Noise Canceling Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling with levels you can set Nice with many preset and 3 manually set equalizer settings Comfortable ear cups and head band Ear cups are foldable Decent battery life Comes with a protective carrying case The price is very steep
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kudos,
Thank you for the purchase! We're glad to hear that you like the noise canceling, comfortable design and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and the noise canceling is great. Love to use to focus in on work or when working out at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiaV,
Thank you for choosing Sony!
It brings us great joy to hear that your WH-1000XM4 headphones are helping you focus both at work and during your workouts. Knowing the sound quality and noise canceling enhance your daily routine means a lot to us. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
XM4's are great! (If cash isn't an issue)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely incredible headset! Separates instruments well, can handle some bass, great and full sound, very good noise canceling. Noise canceling is best when playing a little higher than 50% volume, and truly helps you disconnect a little bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound on those. Super comfortable and great quality. Truly lives up to the Sony name.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonT, Awesome! We are glad to hear that you are enjoying the sound quality and comfort of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Happy with purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever you spend this much on headphones you always prepare yourself for disappointment. That was not the case with these. Great sound and extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Millertime,
You made the right choice! We're thrilled that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort
Great headphones!!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sony makes some excellent headphones, these are absolutely amazing and super comfortable with amazing battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wesley,
Thank you for the continued trust you have put in our brand! Your patronage and satisfaction are what drives us to keep doing what we love and provide you with quality products. Good to hear you are enjoying the comfortable fit, long battery life, and overall performance of your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Solid headphones!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tiktok also brought me to these. Its insane how these are genuinely noise canceling. Big fan of the battery life. They will last through all plane and car trips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerard,
Very nice! We're glad to hear that you like the noise canceling and battery performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Quality, best headphones on the market. Excellent for everyday and gym use.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MattN!
We are thrilled to hear you find the WH-1000XM4 headphones to be the "best on the market" with beautiful quality, perfect for both everyday and gym use.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome awesome headphones. Of all the headphones I have tried, this is by far the best. The sound is great, noise canceling is great and the bass, perfecto
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IowaCityGuy,
Thank you for the purchase! We're glad to hear that you like the noise canceling and bass sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The perfect headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone quality is amazing and there are so many options and settings available on the app. The UI on the app is very easy to use as well making it quick to switch modes. I work in a factory where we can listen to music and these headphones are always on me and they help so that I don’t have to hear all the loud noise around me with the noise cancelling mode. Great product!! My brother put me onto these headphones:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmelyB, Thank you for sharing your wonderful experience with your WH1000XM4! We're very happ to hear you like the amazing quality, variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference, and top-notch noise canceling feature of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Essential for work from home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty easy to become distracted when you work from home and have others making noise around you. The XM4s were worth every penny solely for the excellent noise canceling. TV on in the other room? No worries. Someone's talking on the phone? No problem. They won't block every noise, but if your music is on, odds are that's all you'll hear. As for the sound quality, these will sound phenomenal to anyone who isn't an audiophile. No issues there. I haven't found much use for all the extra features the headphones have - why do I need Google Assistant if my phone is always with me anyway? The autodetection of movement/activty is also more of an annoyance, I've found it much better to use the physical button to switch ANC on or off. Perhaps it would be better if you were on the move often. All around, excellent headphones and worth the investment if you work from home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rock739,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Adaptive Sound Control function and Google Assistant is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent headphones!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better sound quality and built than the xm5 in my opinion. Bought these on sale for $188 at bestbuy. More than happy, solid purchase!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JomPad!
We are absolutely thrilled to hear how happy you are with your WH-1000XM4 headphones! It's fantastic to know that you find the sound quality and build to be so satisfying and that you consider them a solid purchase.
We're glad you were able to take advantage of the sale and get such a great deal!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
Sony noise cancelling.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound. I love the option to be able to hear what going on around me or not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamW,
Thank you for choosing Sony!
We're excited to hear that you appreciate the quality and sound of the WH1000XM4 headphones. The ability to control your surroundings with the ambient sound feature is truly designed to enhance your listening experience. Thank you for sharing your positive feedback—it's wonderful to know the headphones are fitting seamlessly into your daily life!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony WF-1000XMF4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and quality of the headphones, super nice and comfy! Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liliana, That's great! We're very happy to hear you love the sound quality and excellent fit of your Sony WH1000XM4. Your recommendation means a lot to us! Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones I have used. Locks out external noise perfectly on airplanes and makes watching movies and listening to music a pleasure. It also transfers seamlessly between my iPad and my cell phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamesbond007, That's great! We are glad your new Sony WH-1000XM4 headphones are the best noise canceling headphones you have used. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, comfortable & live the case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frog,
Perfect! We're glad that you like the noise canceling function, comfort, and supplied case of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:ComfortCons mentioned:Volume
Not Enough Volume for Home Theater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked OK, were easy to connect to home theater by bluetooth and were comfortable to wear. I bought these to use with my home theater to be able to watch movies with loud special effects so I don't disturb my neighbors. Unfortunately, these were volume limited and did not go any louder than where I have to keep my volume now. Plus, there was a noticeable delay when I was watching streaming services.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoopier, Thank you for your feedback on the WH-1000XM4 headphones. We understand that you are experiencing issues with volume limitations and audio delay when using them with your home theater system.
For the audio delay, please try the following steps to remedy the issue:
Update Firmware: Ensure that your headphones are updated to the latest firmware version. This can sometimes improve performance and reduce latency.
Use a Wired Connection: If possible, use a wired connection instead of Bluetooth. This will eliminate the delay entirely.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Issue:
Regards,
Carl