Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Happy with purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever you spend this much on headphones you always prepare yourself for disappointment. That was not the case with these. Great sound and extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Millertime,
You made the right choice! We're thrilled that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for 31 days and listened to/wore them for just over 220hrs. Worth the money if you listen alot or want it to be quiet. Occasionally the touch surface swipe is misread but I wonder if the headphones just aren't always on straight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arden,
We're glad that you are enjoying the noise canceling function of the headphones. Your feedback about the touch sensor is greatly appreciated. Make sure that you are operating this function properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Better than the Xm5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this over the Xm5 because it folds up. Easier to store. Good sound quality. Noise canceling top notch. Comfortable to wear long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaysonG, Thank you for purchasing the Sony WH1000XM4! We're very pleased to hear you like the fold up design, great sound quality, top notch noise cancellation, and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Sony headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound dampening quality. I use it for more than just listening to music. The battery lasts days at a time, literally. 10/10 would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorA, amazing! We're glad you like the sound quality and battery of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Best noise cancelling headphones ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever owned. I used this headphones to travel a lot. They are very comfy and nicely built. I truly got to test their noise cancelling during last Pride. Pride is super loud and I got to use the headphones to walk inside the parade taking photos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xasan32, That's great! We're glad to hear that you appreciate the features, design, and function of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
5 stars; blew away my already high expectations!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The durability is what you'd expect (even surpassing) the old saying "you get what you pay for", they're extremely comfortable to wear even for long time periods, and the included case is a continuation of that, especially for keeping cables with the headphones. The sound is absolutely top notch, entering into audiophile levels with bass that should please 99.99999% of ppl (and to use with a few choice non-Sony EQ apps in Android or iOS stores, these *definitely* compete with audiophile levels. The Sony Headphones app is *very* easy to use with a user friendly UI that anyone can navigate/make changes; it's all really self explanatory. Top notch for *any* use...music, podcasts, movies, tv and *excellent* for gaming (too bad the built-in mics can't be utilized, but otherwise makes for *real* immersive gaming I've never before experienced. To use wired with PS4 or Xbox One, the tv or soundbar connected via optical cable actually have more latency than the headphones! Good advantage in FPS games!). The noise cancelling is even better than I read about while researching BTNC headphones to replace my Sony WH-H910N headphones that began having audio probs within 6 months. Being mostly homebound disabled and needing to sleep in the recliner, others can go about their business in early morning without disturbing me in the least as a podcast plays, and even can't hear the woodshop noise of table saw/heavy machinary about 10 ft. behind my recliner throughout the day. The noise cancellation optimizer has proven to be an excellent feature. I was skeptical about some features by some reviews, like sensitivity of auto pause when taking headphones off...but you adjust them as needed without worry; you have to fully take them off as default sensitivity is set. I haven't used much for phone calls, but at least with my LG Stylo 4 sound quality on my end is best I've ever heard from *any* headphones or bluetooth device (the old style pre-smartphone days that came with all phones). I initially bought the Bose QC35 ii Gaming Headset (default QC35 ii's but with a mic included for gaming), and I'm 110% glad I exchanged for these, even if The only real suggestion I would make to Sony (a suggestion, *not* a con) is to put ventillation holes on the inside of the ear cups. Like any over ear headphones they can get a little warm after several hours of use, and having used the Bose QC35 ii headphones for 2 weeks prior to exchanging for these, that did make a noticable difference. Worth every penny...especially if you get them on sale because then the optional 2 year warranty nearly pays for itself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AblazedPhoenix, Wow! That's cool! You've made an excellent choice! Thank you for upgrading to your new Sony WH-1000XM4. We're extremely pleased to hear our WH-1000XM4 Wireless Industry Leading Noise Canceling Headphones meets your needs, and it exceeded your expectations! Good to know that you feel the WH-1000XM4 is the best sounding headphones that you've owned and you're enjoying the features, outstanding sound quality and noise cancellation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancellation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Good to know you're utilizing the built-in equalizer and different customizations on the Sony headphones connect app. Thank you for leaving us such a wonderful review and for trusting Sony! -Jess
- Pros mentioned:Bass, Weight
Exceptional!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, excellent! I has the earlier model, which I plan to return due to Bluetooth issues. I must say the current model is lighter and has no such Bluetooth related issues. I favor deep bass headphones, and SONY is perfect for such. Plus, I love the color midnight blue.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Best WFH headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best WFH headset I’ve used. Only con is that the microphones pick up to much outside noise and can be heard within teams calls. The noise cancellation is amazing on planes and while listening to music. Battery life is excellent as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan5081, Thank you for sharing your thoughts and experience using your Sony WH-1000XM4. We're thrilled to hear you're satisfied with the excellent noise canceling and great battery life of the headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best headphones I’ve ever used!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are insane. The sound quality and noise-cancelling adaptive sound is some of the craziest technology I’ve experienced. 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nisky!
Thank you so much for your feedback! We are thrilled to hear that you are enjoying the WH-1000XM4 headphones.
The incredible sound quality and adaptive noise-cancelling features truly set these headphones apart, allowing you to immerse yourself in your favorite music without distractions.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy using these headphones. The battery lasts foreverrr They are sound proof and have very good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AqdasB,
Great! We are truly happy to hear that you are enjoying the awesome sound quality, nice noise canceling capability and long battery life of your WH1000XM4. Thank you for choosing Sony and we appreciate your feedback! - Marco
- Pros mentioned:Bass, Sound quality
Excellent upgrade! Best noise cancelling headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are well worth the price. They are by far the best sounding noise-cancelling headphones out there. I've tried offerings from Bose, Sennheiser and a few others. The sound on the Sony are by far the most realistic, with a well balance between bass, treble and mids.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and so comfortable I can wear them for hours at a time. Easy to connect to any device. After going back and forth on which brand and model was the best option for me I'm very happy with the XM4's
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwardM,
That's awesome! We're glad you made the right decision is getting our WH1000XM4. It's nice to hear that you are impressed with the sound quality and comfortability of our XM4. You will surely enjoy listening to your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing best quality headphones I've ever bought. Great sounds amazing base I have Q352 and these blow them out of the water
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JacobP,
Great! Thank you for sharing your review and we are thrilled to hear that you enjoying the amazing sound quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Very portable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling. Top notch sound when EQ'd. Long battery. Folding is very handy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisL, Thank you for the positive review! Good to hear you like the excellent noise canceling, top notch sound quality, long battery life, and foldable design of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
SONY WH-1000XM4 Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible technology and would highly recommend. Great audio, quality, and noise cancelation. Comfortable to wear during long periods of time and the phone app facilitates personalizing certain sounds preferences. AND, able to connect to 2 different bluetooth devices!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kristine, We are happy you like most of the features and capabilities of your Sony wireless noise cancelling headphones. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase. Vincent
- Pros mentioned:Battery life, Sound quality
Sony Headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Great quality product. Very confortable on the ears and the battery life is amazing. Have them for almost a week using them every day and have not recharged them once yet. The noise cancellation is awesome. I definitely recommend this product. It is worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sports,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Sony WH1000 NC Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, works and sounds great, travels well... This'll be my second purchase, since my first was a gift from 4 yrs ago and still works reliably.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ambibian, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Excellent choice in headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, I wear them every day and up to 15 hours at a time with no problems at all. They are comfortable on your ears and block out almost all sounds. I can not even hear when someone knocks on my door,. I would buy again when I need a new pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
Great! We're glad that you like the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Just wow
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure you’ve heard how well the headphones are already so I’m gonna keep it short: Save up for it if you can, do 4 installment payment method, something! These headphones are so worth it! I’m a noise canceling QUEEN and these headphones deliver one of the best sounds I’ve ever had. With Apple airpod max you might get great sound as well but one thing about apple accessories is that they don’t last long. These Sonys will literally last you forever and the app literally allows you to customize your liking on how you want your audio and the clearity mode makes you hear everything it’s quite amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi r234, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Very Nice Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very pleased with these headphones. Music sounds very good through them, and I can also wear them to block-out ambient noise when I'm reading. I was able to connect them easily to a Roku TV (via Roku app on my phone) and to both a Sony and a Denon a/v receiver for private listening. The a/v receiver connections were excellent; the Roku, not so much (there was a noticeable audio delay), but I blame the via-app / over-WiFi to Bluetooth connection for that, not the headphones. I recently wore them while talking with my mom (who's hard of hearing) on the phone while out for a walk with the dog in a suburban but, at times, high-auto-traffic area. I could hear her very clearly and she said that she could hear me much more clearly than when I have used my traditional Bluetooth headset on the same kinds of walks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iamyourfather,
Awesome! We're glad to hear that your new headphones suits your needs and expectations! Nice to hear you are enjoying the great sound quality, noise canceling features and Bluetooth connectivity to your devices. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris