Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Very good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality of sound and comfortable very low weight worth of money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SmitT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Confortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones Sound great and feel great. I chise these iver the xm5 due that these food better for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PLOS, Great! We're delighted to know that you are enjoying the excellent audio quality, overall features and good to hear these headphone are awesome for traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Best overall.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a great value. The sound quality and the ability to connect to my PC and phone at the same time is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse, Thank you for the great feedback! We're pleased to hear you like the superb sound quality, multipoint connection feature, and overall value of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
WXM4
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Great sound. Great for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Singhx, Amazing! We're truly happy to hear that you're satisfied with the very comfortable fit design, exceptional sound, and reasonable price of the WH-1000XM4. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality, Weight
Perfect Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave this to my daughter for Christmas, she loves them. Noise canceling ia great, not heavy either.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Tinj! We're happy to hear that your daughter loves them. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Long battery life. I would charge them every 2 days or a bit less. Comes with a durable travel case and Usb-C cable. Sturdy and durable design for the headphones. Apps works great but could use a few updates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafamessi97,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
MUST HAVE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 3 of the most popular headphones to find the best one. (AirPods Max, Bose 700, Sony XM4). All are great but these stand out a lot more in my opinion because of great sound and fit. Also cheapest of the 3 so W all around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lilpapas, You've made an excellent choice! We're thrilled to hear you're enjoying the great sound quality and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Enjoyable, smart and safe headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love music and rich, if not audiophile-quality, sound. These headphones have not failed me in more than two years of use. With the Sound Connect app, you can both actively and passively adjust sound levels and preferences. Speaking, or double-tapping the right ear, instantly pauses the audio, so you can tune in your surroundings as needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, TimothyT!
We are absolutely thrilled to hear that your WH-1000XM4 headphones have been a source of rich, satisfying sound for you for over two years. It's incredibly rewarding to know that they've met your standards, even as a music lover seeking near-audiophile quality.
We're glad you've been taking advantage of the Sony | Headphones Connect app to fine-tune your listening experience. It's designed to give you that precise control, and your comment about adjusting levels "both actively and passively" is a great validation of its capabilities.
It's also great to hear how much you appreciate the convenience of the Speak-to-Chat feature, which instantly allows you to tune into your surroundings without removing your headphones. We designed that feature for exactly those seamless, real-world moments.
Thank you again for your loyalty and for choosing Sony to be your soundtrack for the past few years!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
I recommend these headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly purchased these headphones for the noise canceling feature. They have good noise canceling and sound quality. The battery last a very long time and chage very fast. A great value for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esalmon, we're glad you like the noise canceling feature, sound quality, and the battery of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game changer for long hours flight. Great noise cancelling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelicaR,
We're really happy to hear that your Sony headphones have been a game changer for those long flights! Thank you so much for the generous 5-star rating and for highlighting the impressive noise cancelling feature—they truly make travel more comfortable and immersive.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Good, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy, work well, sound good, not great. Maybe I was expecting too much. LDAC must be used on my Note 10+, sounds like mud otherwise. Problem is, using LDAC doesn't allow pairing to two devices. Otherwise, many cool features. I would recommend them when they're on sale. I like the blue color.
I would recommend this to a friend Some of the best over the ear at headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter for over the year headphones she had an older pair that finally went out. She had them for years. We replaced them with these because she researched all the Sony headphones and these among the best after she got them, she absolutely fell in love with them and uses them constantly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErainaJ,
We are thrilled to hear that your daughter is completely in love with her new WH-1000XM4 headphones! It is wonderful to know that her research confirmed these are an outstanding choice and that she is using them constantly. We are also incredibly pleased that her previous Sony pair provided years of excellent service—that speaks directly to the quality and durability we engineer into our products.
Thank you for being a loyal Sony family and for the fantastic five-star review!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, comfortable on the ears, you can change the settings of how you want to cancel your soundings
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cookie,
Wow! That's nice to hear that you are loving your new WH1000XM4 for its awesome noise canceling feature, comfortability and how you can customize the settings to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise cancellation quality. Very comfortable, can wear for an extended period time. Superior product, would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulieG, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Gift for Son
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son really seems to enjoy them. The feature vs. other brands is what sold me on these. The adaptive noise canceling and volume functions are great. Also, the pause by placing hand over the right ear is a great feature, so you dont have to pull the headset off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsel, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and does not hurts your ears if used on longer hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric0530,
Perfect! It's nice to hear your enjoyable experience with the clear sound and comfortable fit of your WH1000XM4 headphones. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is amazing, making the price I paid (~$270) feel like a steal, after you try noise cancelling on this device you'll be crying like a spoiled baby whenever you have to bear with any other competing products. I have brought by XM3 which is last generation of this product onboard a few flights and it easily guaranteed me no more humming plane engines when I try to get some rest, I have faith this one will do a even better job. One complaint is that the multi point connection support that is exclusive to this new XM4, I find the setup process a little bit clumsy. I also hope the same functionality can be provided to earlier products such as XM3. Thank you Sony for bringing us such a fantastic product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi networking15tardigrade, We're glad that you like the noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony heaps phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality the sound is very good and I love that you can flip the cushions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbrs01230713,
We're so glad to hear that. Thank you for sharing your 5-star review and letting us know how much you appreciate the sound quality on your Sony headphones. It’s wonderful that you also enjoy the clever flip cushions—designed for lasting comfort and flexibility whether you’re listening at home or on the go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Best Noise Canceling out there
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great update from the XM3 or anything else out there. Very comfortable on the ears and lots of great features. Some of the best noise canceling out there. The have a great high quality feel that should last a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BosJeffa, Glad to hear that you are happy with the noise cancelling and comfort of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
GreatHeadphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really can not complain for the price you don't get much better. Noise canceling is great. It works well with my phone. Battery life is awesome. I just with my phone would use the LDAC codec but that's not the headphones fault.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VizoOLDthatthere, Thank you so much for choosing Sony! Glad to hear that you are happy and satisfied with the battery life and noise cancelling of the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl