Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Top-notch noice-canceling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones - beautiful sound, very effective noise cancellation, comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OPM11,
Wow! That's nice to hear that you are satisfied with the audio quality, superb noise canceling capability and comfortable design of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Best Sound Ever - The Noise Canceling is Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Ever - The Noise Canceling is Unbelievable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
That is absolutely fantastic feedback, thank you for the 5-star review! We are delighted that the Premium Noise Cancellation on the WH-1000XM4 is so effective, creating an incredible bubble of silence to let you enjoy the Immersive Audio Clarity. That quiet is powered by our HD Noise Canceling Processor QN1, and the rich sound quality is maintained by the DSEE Extreme feature, which enhances digital music files in real-time.
Thank you for trusting Sony, and enjoy the music!
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had xm3, airpods (1,2,pro), skullcandy anc crusher, beats. Xm4 better than any of them. Its the best headphone that you can expect. Deep bass and more clear sound. This is the update version of xm3. Very light weight and soft ear piece.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestheadphone,
Great! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Better than AirPods Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for Noise Cancelling headphones for a while now and with Apple announcing their AirPods Max for $500, getting these were a no brainer. Noise cancelling is really good and the fit works for me. No complaints so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lemonsan,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase of this product because the first one was soooooo good. I don't think there's another company that can top the sound, the quality, the technology, and the comfort that Sony produces out of this headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Foxbody, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Gift Friendly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for anyone looking for a new pair of headphones!
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Best pair of over ear headphones I’ve had so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far my best pair of over ear headphones. Sound quality is great, as is the battery life and ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rich,
Great! It's nice to hear that you are satisfied with your WH1000XM4 having such an awesome sound quality, long battery life and ANC. You can now enjoy listening to your favorite music. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Hot and bothered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These run a bit hot on my big head, but the sound quality is fantastic. Its spoiled all my other sound systems. Need to put some time into figuring out how to make them comfortable (for me I have to wear them at max extension), while not slipping in the gym (much tighter), and the cushions are maybe a bit thin for super long wearing. Hurts after a few hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capyoazz, Thank you for the positive review! We're happy to hear you like the fantastic sound of your new Sony WH1000XM4. We appreciate your feedback about the fit. We understand that finding the perfect fit can vary from person to person. We recommend adjusting the slider (left and right) to ensure comfortable fit for long period of time. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Decent purchase..still figuring it out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones. It sounds great and the nose cancellation is better than any other headphones in this price range. The only thing I'm struggling with is that sometimes it keeps pausing and randomly connects and disconnects automatically which is a little annoying. I'm not sure if anyone else has faced this of if just this piece is faulty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABUser, You've made the right choice! We're very happy to hear you appreciate the great sound quality and noise cancelation. We regret to hear you're having connectivity issues with the unit. To ensure you get the best Bluetooth connection and to prevent the headphones from losing connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date.
Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
Thank you for sharing your feedback.
Sincerely.
Sam
- Pros mentioned:Comfort
Great listening
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does everything I wanted. Very comfortable. I looked hard to finally end up with the perfect pair for me!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KerrieM,
Thank you for your kind feedback! We are excited to hear that the WH-1000XM4 has everything you were looking for and feels comfortable to wear. It’s great to know you found the perfect pair for yourself!
These headphones are designed with premium materials for a lightweight, snug fit and feature industry-leading noise cancellation along with crystal-clear sound quality.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
Better than Xm5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best Sony headphones. Just as good as the xm5 and looks better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, thanks for sharing this with us! We are honored to hear that you think the WH-1000XM4s are the best. It's awesome to know that you think they are just as good as the newer models and that you like the design.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great over the head headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best workout headphones, I loved it. battery life is good, setup is easy and sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Coolgamer,
Great! That's nice to hear that you are enjoying your workout sessions with our WH1000XM4. We're glad that you like the battery life, sound quality and how easy it is to setup. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality
Sony XM4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality, and great sound quality, bass is very heavy and sound overall very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadhusudhanK, Perfect! We really love to hear you like the impressive noise cancelling feature and audio quality, especially the bass sound of WH-1000XM4! It's good to know you're happy and satisfied with your purchase. By downloading the Sony Headphones Connect app, it lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones for my work and personal use. Good quality. One of the cons would be when i use full volume for the music , person sitting next to me can hear it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnandR, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great headohones and the sound quality is amazing. Theyre more bassy than other headphones in my experience. after about 8 months of having them, they had a few connection issues but that got sorted out by not using them for a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aryonna, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Hooray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones go dummy. Sound stage is fire, noise cancellation go nuts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user717274,
We're thrilled to hear that you're so impressed with your WH-1000XM4 headphones! It's fantastic to know that you're enjoying the incredible sound quality and the powerful noise cancellation. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Hear Ye! Hear Ye!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable headphones that block outside noise. I have enjoyed using them when flying as I can listen to my tunes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundpurchase,
Very nice! We're glad to hear that you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best headphones I've used
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best headphones I've ever owned. The audio quality out of the box is crazy good and I only had to tweak the EQ a tiny bit to get the bass exactly where I wanted it. The muffs do get a little hot after a while and can make my ears sweaty but I usually don't end up using them that long except on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinM,
Many thanks for the 5-star rating! We're glad to hear you are enjoying the superb sound quality of your WH1000XM4. You may find this link helpful with information and solutions if your ear hurts while wearing the headphones: https://www.sony.com/electronics/support/articles/00015243?utm_source=glean
We appreciate your feedback. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product. Complete noise cancellation. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, Eminem!
We are absolutely delighted to hear that you consider the WH-1000XM4 a great product! Your comment that they offer complete noise cancellation is exactly what we strive for with our industry-leading technology, and we're also glad you find them easy to use.
We appreciate you choosing Sony for your listening needs!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great price for a great pair of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for a solid peice and i would definitely recommend these. Great sound, battery life, etc
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brandon,
Good deal! Thanks for purchasing our WH1000XM4 and for recommending it. We're glad that you like the sound quality and long battery life of it. Thank you for choosing Sony and enjoy! - Marco