Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great price for a great pair of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for a solid peice and i would definitely recommend these. Great sound, battery life, etc
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brandon,
Good deal! Thanks for purchasing our WH1000XM4 and for recommending it. We're glad that you like the sound quality and long battery life of it. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
great!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super noise cancelling and soft!! has different listening modes (change bass and sounds etc) that you can change on the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tple, That's cool! You definitely made the right choice. We're glad your investment is worth it. It's nice to hear you're enjoying all the improvements we made on these headphones. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Definitely 5 stars!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Got this for my son and he is in love with them. I tried them out and the sound is crispy clear. Noise cancelation is awesome and theybare very comfortable. Definitely 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Malopz, Awesome gift! We are so glad to hear that your son is loving his new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
very good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality of what an ideal headphones should sound like, and is really light which makes it comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SangH, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the beats solo pros and ended up returning them for these. These are much more comfortable for my preference. They also sound great. Pairs up nicely with my iPhone. Noise canceling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coolsox, Great! We're glad that you like the comfort, sound quality, pairing process, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort
Great buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are much more comfortable than I thought and the battery life is amazing. It’s also quite customizable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PauljerickP, Awesome! You definitely made the right choice. We're glad that your investment is worth it and you're enjoying all the improvements we made on these headphones. It's good to know you're utilizing the operations that can be performed on the Sony Headphones Connect app and you appreciate exceptional comfort and amazing battery life of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, great noise canceling, great battery life. Saviour on airplanes. Only issue it they are hot on your ears...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great sound and comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this to watch TV and videos on Ipad Great sound and comfort. Easy to use controls. Would not be great for use while working out or running. Unit too heavy for that but otherwise I am enjoying them alot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rodney, We're very pleased to hear you're enjoying the great sound and comfort of these headphones especially when watching your TV shows and videos on your iPad. Although you can use this for working out or running, we do not advise this since these headphones are not waterproof. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great! But not with my Samsung tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to give these headphones 5 stars because they are spectacular for listening to music compared to what I had been used to. I can hear the music clearly and brilliantly while in the next room the clothes dryer is on and the gardners are mowing the back lawn. My great disappointment is that I got these headphones to improve my tv watching experience, but sadly, Samsung and Sony help desks could not solve problems when I paired these with my tv, and I am unable to resolve this incompability problem. So I can't use them for the purpose I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidPasaeo,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not able to have a complete experience because of connectivity issues with your TV. Your feedback is greatly appreciated. We would like to know more about your issue and help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case Number:
Additional Information regarding your experience with the WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Bass, Sound quality
Sony XM4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality, and great sound quality, bass is very heavy and sound overall very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadhusudhanK, Perfect! We really love to hear you like the impressive noise cancelling feature and audio quality, especially the bass sound of WH-1000XM4! It's good to know you're happy and satisfied with your purchase. By downloading the Sony Headphones Connect app, it lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice would recommend good sound and nice feel to it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the kind review, Jasper!
We are delighted to hear that you find the WH-1000XM4 headphones Really nice! It's great to know that you are enjoying the good sound and the nice feel of the headset, and we appreciate your strong recommendation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great product
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great product the sound from these are amazing and I also love the comfort when wearing it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nizmo, Thanks for the positive feedback! We're thrilled to hear you like the amazing and well-balanced sound quality, excellent app, great noise cancellation, and comfortable fit of your new Sony true wireless noise cancelling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is good. Need improvements in noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NaveenK,
Thank you for choosing Sony.
We're honored to hear that you appreciate the sound quality of the WH1000XM4 headphones. We regret any inconvenience caused by the noise cancellation performance and recommend reaching out to our support team for further assistance and a thorough evaluation of the issue.
Please contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
We appreciate your valuable feedback and thank you for bringing this to our attention.
Best regards,
-Fred
- Pros mentioned:Sound quality
BEST HEADPHONE!!! if you dont mind the size
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headphone and a airpod pro. This headphones are amazing I cant describe how good they sound. Noise cancellation is amazing. Overall it is amazing if you do not mind the size. I ended up returning them since it was not compatible with windows 10. I was able to connect it and it works as a "output" so you can listen to music but you can't use the microphone if you connect it to windows 10, so unfortunately I couldn't use it for gaming on my PC. Otherwise it is a crazy headphone. I would say the noise cancellation is a little better than airpod pro's. Probably about 10%, but this thing is huge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, we appreciate your 5-star review of the headphones. It's unfortunate the headphones were returned because of the call function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. We hope you consider Sony in your next purchase. ~Ralph
- Pros mentioned:Sound quality
Good upgrade!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphone, upgraded from the XM2s. While it isn't a huge gain, I had a gift card so I used it to upgrade and it was worth it. These fit a lot nicer and sound a little better, and I think the ANC is better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gokujou,
Awesome! Good to know that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones, must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality, noise cancellation is great, and is usually comfortable. My mains issues were that after a while of wearing the headphone, my ears hurt but I do have larger ears. Other than that, great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaroslawK, we're glad you like the sound quality, noise canceling feature and comfort of our product. We're sorry to hear that you have an issue with your SONY unit. You can check this link when wearing the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Comfort, noise canceling, and quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Download Sony Headphone Connect App, open box, turn on headphones (bottom of left headphone on/off switch), using Sony Connect App, connect and paired new headphones. - My headphones were 100% charged out of box. - Many features in Sony Connect App, matter of your preference and use. I do think the app is solid and useful for my use of these headphones. - My headphones firmware updated automatically -be patient, process took several minutes. Initial impression; very comfortable, really good noise canceling and sound quality. - Voice clarity on both ends is outstanding. - Easily connected two iPhones, my experience switching between them was seamless. - Used ear profile in-app feature to analyze my ear shape for 360 Reality Audio setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi neil,
We're glad that you are enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
They're good but...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're really comfortable and the sound is good but you can get something similar for a lower price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thank you for your honest review. We're very happy that you appreciate the sound quality and comfortability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've every pachased. The noise cancelling is out of this world, and the ability to be connected to 2 devices makes it a no brainer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RLPJR, thank you so much for the 5 Star review!
We are extremely pleased to hear you are satisfied with the incredible noise canceling function, multipoint connection feature, and super performance of WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work and sound great with the exception I am having trouble connecting with bluetooth to my computer. All other bluetooth connections work fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
We're happy your WH-1000XM4 headphones sound great, but apologize for the connection issue with your computer. This is often fixed by clearing the headphones' pairing history: please try performing a factory reset by holding the power and NC/Ambient button for about 7 seconds, and then attempt to re-pair with your computer.
Thanks for choosing Sony.
Best regards, Eliab