Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
great!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super noise cancelling and soft!! has different listening modes (change bass and sounds etc) that you can change on the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tple, That's cool! You definitely made the right choice. We're glad your investment is worth it. It's nice to hear you're enjoying all the improvements we made on these headphones. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
very good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality of what an ideal headphones should sound like, and is really light which makes it comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SangH, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Battery life
Xm4
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones lasts for about 3 days after a full charge, bass very loud, durable, looks pleasing on head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Perfect! We are truly happy to hear your satisfaction on the sound quality, design and battery life of your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you very much for your purchase and for choosing Sony! - Marco
- Pros mentioned:Bass
Best Headphones I’ve Owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned. Satisfying bass, great sound customization options in-app, modern design with touch activation instead of several buttons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Fantastic! We're thrilled you're enjoying the punchy bass, great sound quality, modern design with touch panel sensors, and great customization options using the Sony headphones app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit great & love the sound! The fit better than other over the ear headphones I've tried.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdB23,
Thank you for the 5-star rating and we're glad to hear that you love the sound quality and fit of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, noise cancelling. Some trouble figuring out the controls but I still love the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollegeMom!
It's a true pleasure to hear you're loving your WH-1000XM4 headset! We designed it with features like Adaptive Sound Control for personalized listening and Speak-to-Chat for seamless conversations, making your audio experience truly immersive.
We understand the controls can take a little getting used to, so to help you master them, here's a link with more information about all the controls and functions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is phenomenal, noise cancellation is top notch and the fit is great. 100 percent recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, MarcDejesus!
WOW! Thank you for your review and for giving our Sony WH1000XM4 a 5-star rating. We're glad that you love the sound quality, noise canceling feature and comfortable design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for recommending it! - Marco
- Pros mentioned:Battery life, Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones. The noise cancellation is great. The multi device connection is super handy. The battery life lasts me 3-4 days on average. And the sound quality is great. I dont regret buying these at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyXM4,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing! The only thing I would caution the user is that you put them in their case when transporting them because the last pair broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adam, thank you for giving 5 stars! It makes us really happy to hear you're enjoying the WH1000XM4 outstanding sound quality! We also really appreciate your recommendation, we agree that it's best to store them in their case when not in use to ensure they remain in good condition for a longer period. Thank you for choosing Sony. Best regards, -Jenn.
- Pros mentioned:Sound quality, Weight
better than airpods max!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super lightweight, sound is amazing. returned airpod max for these and so glad i did
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CheyenneH, You've made an awesome choice! We're glad you like the super lightweight design and amazing sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved these! Great for the price, and the noise cancellation were so good!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, IsraelL!
We are so thrilled to hear how much you are loving your WH-1000XM4 headphones! It's incredibly rewarding to know that they are great for the price and that you're so impressed with the noise-canceling feature. We designed these headphones to provide a premium and immersive listening experience, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Good years after release
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sounds amazing and works well with Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyreeC,
We're so glad to hear that your Sony headphones sound amazing and work so well with your Apple devices! Thank you for your fantastic 5-star rating—it's wonderful that the audio experience and seamless compatibility are making a real difference for you.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
- Pros mentioned:Sound quality
Ultimate headphones for commuters.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are extremely immersive. The modular equalizer allows you to adapt the sound to your liking and to the specific music you’re listening to. One feature I wish was available to me is the ability to name a specific equalizer subset instead of just having the default name of “custom 1” in the Sony Headphones app. Aside from that, these headphones are both superb in quality and in their aesthetic. Truly a beautiful piece of tech both in and out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel,
We appreciate the 5-star rating and we're glad to hear that you like the quality of your headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
WH-1000XM4
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good. Noise cancelling is good. Bass is definitely there but would not recommend if you are a basshead and looking specifically for bass. The feature to connect to 2 devices at once (a phone and laptop for example) works very well. I can get a call, end the call, then automatically switch back to my laptop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi phil,
We're glad that you like the sound quality, noise canceling, and multipoint function of the headphones. Your feedback about the bass quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best ANC ever!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These extremely effective ANC headphones allow me to enjoy music and study even with vacuuming right next to me. More comfortable for me than any other over ear models even with wire frame glasses - can wear for 6+ hours at a time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Markster,
Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and exceptional sound. Very good choice for anyone wanting a great set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricT, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! I love them for working out, comfortable on the head and don’t make my ears too hot. The sound quality is great. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeseniaG, That's awesome! We're glad you love the comfortable fit and great sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
You can hear everything or nothing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation I’ve ever encountered. To the point where you take off the headphones and you can make believe you have super-hearing for a few seconds. Also you can allow the ambient noise in or even amplify it. Got bored on the plane the other day and decided to turn up the voice ambience and heard all about some dude’s infidelity. Guess he thought nobody would be able to hear over the engine sound but apparently he hasn’t tried these headphones. Sound quality is also amazing. Hearing parts of my favorite songs I’ve never heard before. Great at balancing two different inputs. There is some audio lag/sync issues on my Nintendo switch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi baronspeerzy, Thank you for this amazing review! We're very happy to hear you like the industry-leading noise cancelling feature, ambient mode. and excellent sound quality of your new Sony headphones. Note: Playback of audio/music on the BLUETOOTH device is delayed compared to that on the main unit due to the characteristics of BLUETOOTH wireless technology.
Tip: If your handheld console, TV, etc., has a function that adjusts the delay between the picture and sound, use it for adjustment. For details, refer to the operating instructions of the device.
You can also connect the headphones to your device via headphone cable to eliminate the audio delay.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound works great!!! Comfortable fit. Daughter loves them!!! Connects to phone easy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad you're happy with your purchase, ClemB! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Comfortable with great sound quality and amazing noise cancelling. Wore these on a flight to Europe and was able to sleep with them on and keep them on for the duration of the flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBee,
Amazing! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph