Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
You can hear everything or nothing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation I’ve ever encountered. To the point where you take off the headphones and you can make believe you have super-hearing for a few seconds. Also you can allow the ambient noise in or even amplify it. Got bored on the plane the other day and decided to turn up the voice ambience and heard all about some dude’s infidelity. Guess he thought nobody would be able to hear over the engine sound but apparently he hasn’t tried these headphones. Sound quality is also amazing. Hearing parts of my favorite songs I’ve never heard before. Great at balancing two different inputs. There is some audio lag/sync issues on my Nintendo switch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi baronspeerzy, Thank you for this amazing review! We're very happy to hear you like the industry-leading noise cancelling feature, ambient mode. and excellent sound quality of your new Sony headphones. Note: Playback of audio/music on the BLUETOOTH device is delayed compared to that on the main unit due to the characteristics of BLUETOOTH wireless technology.
Tip: If your handheld console, TV, etc., has a function that adjusts the delay between the picture and sound, use it for adjustment. For details, refer to the operating instructions of the device.
You can also connect the headphones to your device via headphone cable to eliminate the audio delay.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound works great!!! Comfortable fit. Daughter loves them!!! Connects to phone easy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad you're happy with your purchase, ClemB! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Comfortable with great sound quality and amazing noise cancelling. Wore these on a flight to Europe and was able to sleep with them on and keep them on for the duration of the flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBee,
Amazing! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones, must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality, noise cancellation is great, and is usually comfortable. My mains issues were that after a while of wearing the headphone, my ears hurt but I do have larger ears. Other than that, great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaroslawK, we're glad you like the sound quality, noise canceling feature and comfort of our product. We're sorry to hear that you have an issue with your SONY unit. You can check this link when wearing the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Blue Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the sound is excellent. I love the color too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good OTE NC Headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Good flexibility for a decent price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulA,
Thank you for sharing your positive feedback on the WH-1000XM4 headphones! We're thrilled to hear that you're enjoying the great sound quality and that you found them to be a versatile choice offering good flexibility for a decent price.
Thanks for choosing Sony!
Best, Jenn.
- Pros mentioned:Battery life, Sound quality
Noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is so good, nose cancelation could be better but it’s great for airplanes. batter life is super long tho, rarely have to charge them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobR, Amazing! We're thrilled to hear you like the great noise cancellation and long battery life of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Very comfortable & excellent noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable headphones with excellent noise cancellation. Very good sound quality. The only issue I faced is with connecting iPhone and Macbook at the same time. When connected to 2 devices and I pay and stop audio from Macbook and later try to play from iPhone, it doesn't play. I need to disconnect Macbook in order for audio from iPhone to play.
I would recommend this to a friend - Pros mentioned:Sound quality
A great Bose option
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had 3 pairs of Bose headsets over the past 30 years. They are certainly great especially for air travel. I recently updated to the newest Bose headset and was a bit disappointed at the lack of features compared to what Sony offered. I returned them and bought the Sony. Everyone has different sound preferences, but to me the Sony sounded a bit better and have more features at the same price point. They even seemed more durable. Also, no proprietary Bose connectors. Great case. I think Bose has fallen behind in keeping up their innovation over the last few years. Perhaps success has caused them to think they don’t need to keep up with the market and rely on name only.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NetworkEngineer,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best Portable Noice Canceling Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These fold down nice and small making them perfect for travel. Sound quality is almost as good as Bluetooth allows, and the noise canceling is fantastic. Very comfortable.!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barenakedsurfer Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Amazing Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works amazingly well. Battery life is very good as well. The app is a little hard to navigate at first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oocece,
Fantastic! We are thrilled to know your satisfaction with the long-lasting battery life, exceptional noise canceling feature, and superb performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality, Weight
Great device
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s lightweight and the sound is pretty good to have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi headache, Amazing! We're glad you like the lightweight design and superb sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Fantastic!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After looking at a lot of reviews I chose these over ear headphones for an 11 hour flight. They were extremely comfortable and made the long, cramped, economy class trip less stressful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Austin,
It's great to hear about your positive experience with the WH-1000XM4 headphones during your long flight. The WH-1000XM4 is known for its excellent comfort and effective noise cancellation, making it a preferred choice for frequent travelers. Enjoy your continued use of the headphones on your journeys!
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Sound quality
Happy sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head phones I've had yet good sound EZ to operate. Downloaded the app you can boost the bass and treble. I fall asleep with them on cause I don't want to take em off
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Amazing Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As most reviews have already stated - great, balanced sound from these headphones. Great battery life, good build quality, and the ability to connect to more than one source at a time is a big improvement over last year's version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LifelongMusician, we're happy to hear that you're enjoying the sound quality, battery life, build quality, and the multipoint function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Nicely done, Sony.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable. Solid noise cancellation. Sounds great. What more could you ask for?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelleyJ, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how they just block all the noise they also are really comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Terrific! We're thrilled to hear you love the noise cancellation and comfortable fit of your WH1000XM4 headphones. We always aim to provide the greatest possible experience to our customers. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Comfy headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I owned better than beats imo clear sound and amazing noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeR,
Thanks for the fantastic review! We're thrilled to hear the WH-1000XM4 headphones are the best you've ever owned. We're glad you're enjoying the clear sound and amazing noise cancellation.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Very good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good and the multi-connecting really helps. The battery is really good. The noise cancellation and mics are top class. Someone looking for premium headphones can go for these. I think the main con will be the speak to chat. I always keep it disable. Overall it's been more than a month and I am really happy with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sriharsha,
Thank you for the positive feedback. we are glad you like the multi-connection and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Good Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s working Amazing sound quality is very good, connecting quickly with your devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, MoatraJ! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig