Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Excellent buy . . .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are better than I thought they would be. Very happy with the purchase. The sound quality (especially listening to high-end audio on Tidal) demonstrates the beauty of these. Battery life is incredible . . .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GMan77,
Great! We're thrilled that these headphones have exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very comfortable. They double up a earmuffs in the winter. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AmandaR,
That's awesome! We're glad that you like how comfortable your new Sony WH1000XM4 is and appreciate the sound quality as well. Good to hear that you can also use it as an earmuff while listening to your favorite songs. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Perfectly well rounded headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, crisp sound. Long Battery life. The noise cancellation is great. Perfectly well rounded headphones. I use these for WFH and have used them to work out too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
Amazing! We're glad that you are enjoying the sound quality, battery life, and noise canceling function of the headphones. It's also great that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great if you can pick it up on sale
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound quality and probably the best noise-cancelling HPs I ever tried. I think Bose comes second to this because Sony's sound profile is crispy and dynamic compared to Bose's. One downside is the transparency mode. It's not as good as my AirPods Pros and I can hear the wind through it sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioWiz, Thanks for the 5-star rating! We're glad you like your new headphones. We also appreciate the feedback you shared regarding transparency mode. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Best in class ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and fast charging. The Noise cancellation is one of the best out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rojasb47,
Awesome! We're glad that you are pleased with the noise canceling capability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony for the 5-star rating! - Marco
- Pros mentioned:Comfort, Sound quality
Very comfortable and noise cancelled
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never owned good headphones and I was sick of using the free Apple ear buds. They always fall out and hurt my ears. These head phones were great and cancelled the noise amazingly. I love the comfort as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lizb,
You made the right choice with these Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good price on top of the line headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for these headphones. I like them a lot. There comfortable and perform quite well. The noise canceling is outstanding. You cant go wrong with this deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi issey5758,
Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Definitely 5 stars!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Got this for my son and he is in love with them. I tried them out and the sound is crispy clear. Noise cancelation is awesome and theybare very comfortable. Definitely 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Malopz, Awesome gift! We are so glad to hear that your son is loving his new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones. The build quality is good and the noise cancelling is even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lucas,
Thank you for choosing Sony!
We couldn't be happier to hear that you're enjoying the WH1000XM4 headphones! It's fantastic to know that you appreciate the build quality and are impressed by the noise-cancelling feature. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can get it on sale, these are definitely worth it! The sound is amazing compared to my Bose QC II. I was amazed on how they sound. They are also more comfy than the previous gen 1000XM3 in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacky, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Comfort, Sound quality
I love it so far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony MX4 so far. I would recommend it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kellsway,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bout them for my self because my previous one broke down and I replased them with this one honestly great quality great sound. Over all great choice I would chose this over apple air max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megatroll,
We regret to hear about what happened to your previous headphones. You made the right choice upgrading to the Sony WH1000XM4! We're glad that you like the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sync with me Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how this fits on my ears, it's comfortable and sounds good. The problem is when I have it connected to my tv, the audio and connectivity will have a delay sometimes and I have to either turn the headphones off or go through the sounds menu back to the headphones again to have it in sync again. Hopefully this is just a blip.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deevs, Thank you for the awesome review! Good to know you love the comfortable fit and great sound quality of your new headphones. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Worth Every Penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best you can get in this price range. Noise cancelation is superior to all others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cameron,
We're really happy to hear that you are enjoying your WH-1000XM4 headphones! It is most rewarding to know you are impressed with the noise cancelation feature.
The WH-1000XM4s are a fantastic choice and we've put a lot of work into making them so comfortable and intuitive to use.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Worth the Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical on spending a high price for these but they were definitely worth it. The connect seemlessly with all my bluetooth devices. The app to manage which devices I can connect to is also really helpful for when I need to switch between devices. The noise canceling feature is also top notch. It's helpful for when I'm watching TV and I could just drown out the noise in the background. Highly recommend getting these headphones if you're in need for something more premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dani, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great! But not with my Samsung tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to give these headphones 5 stars because they are spectacular for listening to music compared to what I had been used to. I can hear the music clearly and brilliantly while in the next room the clothes dryer is on and the gardners are mowing the back lawn. My great disappointment is that I got these headphones to improve my tv watching experience, but sadly, Samsung and Sony help desks could not solve problems when I paired these with my tv, and I am unable to resolve this incompability problem. So I can't use them for the purpose I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidPasaeo,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not able to have a complete experience because of connectivity issues with your TV. Your feedback is greatly appreciated. We would like to know more about your issue and help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case Number:
Additional Information regarding your experience with the WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphone that are with the price for quality and are the best headphones that I have ever used and are even better than my AirPods as well as airpod max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Thanks for sharing your experience with us! We're delighted to hear the quality of the WH1000XM4 has impressed you! Continue to enjoy your music to the fullest. Thank you for choosing Sony! -Aldair
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Ive never used headphone thag were this good. The sound quality is perfect and the sound cancelling works really well. Definitely would recommend getting these if you're interested in getting headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gem910, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the beats solo pros and ended up returning them for these. These are much more comfortable for my preference. They also sound great. Pairs up nicely with my iPhone. Noise canceling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coolsox, Great! We're glad that you like the comfort, sound quality, pairing process, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Do it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the reviews are correct. These are the best headphones I've ever used. You won't believe the noise canceling. They are super comfortable and the other features are as useful as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheDude, We're glad that you like the noise canceling and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin