Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony - WH1000XM4 Wireless Noise-Cancelling Over-th
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas present for my teen. I read reviews on all noise canceling headphones and this had great reviews. Bestbuy had the cheapest price and in blue. She loves it and I tried it out too. It definitely does work at canceling out noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MGCT,
Wow! What a nice Christmas present! Thank you for choosing WH1000XM4 and we're glad that you like the color, quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
love em
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable and easy to use. The sound is fantastic and can be tuned to your preferences
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBoy, We're very grateful for this positive feedback! We're glad to hear you love the comfortable fit, ease of use, fantastic sound quality, and sound customization based on your preference. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, excellent comfort and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hima, Thank you for giving the WH-1000XM4 a perfect rating! Good to know you're enjoying the comfortable fit and excellent noise cancelling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent upgrade from XM3's.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Xm4's are an excellent upgrade from the XM3's. New motion detection sensor allows you to pick up music playback after you remove the headphones and put them on again. Noise cancellation is about 40% better, more isolated from environment. The only issues are that the bass is not as deep as the XM3's and the XM4 app is a little different then the XM3 app- the lack of sound position control and sorround (VPT) settings hinders the customization options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi solo1ne, we're glad that you like the upgrades we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony Headphones Connect app is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Best headphones! No joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best budget headphones very sturdy and reliable don’t need nothing else!
I would recommend this to a friend- Pros mentioned:Sound quality
One of the best quality for price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones hold a tremendous sound quality. One of my favorite that I have tried. The flexibility and versatility of these headphones is also nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Great wireless headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is very good. These are light weight headphones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great sound quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, Noise cancellation is perfect. The battery life is a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Great! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all its a good headphone. Battery life, connectivity and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoseD,
Thank you for purchasing and for commenting on our WH1000XM4. We are happy to hear your satisfaction on the sound quality, battery life and connectivity of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Excellent head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has Excellent sound quality, and long charge life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DawnD, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Nice cushion for the ears. I also like how they can fold into their case. True noise canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bonnie, Fantastic! We're very happy to hear you love the comfortable ear cushion, foldable design, and exceptional noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
I love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits nicely with good noise canceling and sounds great. I prefer over M4 but you should try out both.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lewis, thankyou for the great score! We're glad to read you're enjoying the industry-leading noise canceling with Dual Noise Sensor technology of your WH1000XM4! Thank you for choosing Sony. Best regards, -Jenn.
- Pros mentioned:Battery life, Sound quality
More Expensive but Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me it was worth spending few more dollars for the better sound. Also has decent battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveM,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best noise cancelling...nooice!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones!!! I had the xm3's micro USB. Those broke a while ago. The xm4's use a c. bought these over the 5's. Noise cancelling is superb. Music is as crisp and clear as I've ever heard. Use the ldac codec and it gets better. Get these, you'll love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeansGram, nice! We're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality, Weight
For anyone likes silence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and comfortable. Almost silence with active noise canceling on. This is amazing product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miki,
Great! We're glad that you're enjoying the amazing features of the headphones like the weight, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
I get the hype now
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have much to add to all of the wonderful things that have been said about these headphones. That said, I was concerned about call quality. Every YouTube reviewer I watched did their call quality tests next to generators or they would simulate the loudest coffee shop you could imagine but nobody tested the call quality when you're in a home office or some place quiet. I mean who stands next to a generator to take or make a call? Well, I can tell you the call quality in a regular environment is excellent. I've been using a Plantronics Focus UC headset. These are superior to the Plantronics . There's no comparison. Granted the Plantronics are 3 year old tech but they're designed for calls first and foremost. Finally, you have to go into the app and turn multipoint on. It's set to off by default. The app is rudimentary. It does the job. It can be buggy. I've been using it for months (Sony ear buds). It does everything you need it to do --- the graphics could use some work. If you have problems with the app -- delete it and reinstall. Also, the owners manual on the Sony site is extremely detailed. I solved several (ignorance) problems easily with online resources; I'm glad I bought these. Well worth the retail rice, imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Burnbrighter,
We're glad that you're enjoying the amazing features of the headphones particularly the call quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the app is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
I love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is so nice, I just love them. The sound is great and they are very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baseball,
Great! Good to know that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
My new Hedphones are great!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in thinking i was about to get basic noise canceling headphones when i used them had alot of useful features that helped me out. Speak to chat works for me whenever im at the store or at home doing yard work with my family, and the pause whenever you take them off is helpful as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Mo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good and it is very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MorrisS, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Comfort
Bad software, good hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. Outdated software. Almost negative support from Sony. I had issues with this headset randomly turning the ambient mode on and off and Sony just said “get a different headset”. They don’t support the software nearly as much. Besides this the actual audio experience is very nice, comfortable and light headset with a nice rounded lower bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Happy to hear that you enjoy the good sound quality of our Sony XM4. We're sorry to hear that you are having some issues with the ambient mode turning on and off and also with the software. Here are Sony, we always make sure that we provide good quality product and customer service support. We would like to know more about your concern. For further assistance, please reach out to us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best regards. - Marco