Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome Noise cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am always a biased about Sony product when it comes to the sound quality. For me, nobody provide best sound quality than Sony. However, this headphone is even better than what I expected. Sound is so smooth and high quality that even at low volume you can hear every beats of the music. So far, I am enjoying this :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Popy,
Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Chris
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great features a neutral color great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We're glad that you like the design, comfort, and sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Winner over QC by far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying out Bose QC this was an easy winner and in my opinion, xm4 beats QC everywhere except comfort. Everything including the trade-off was more than worth it. I highly recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Azar, we're glad you like our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work great. Great sound and comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Azbooks, we're glad you like the sound quality and the comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones. I own A LOT of electronics, and these would be near or at top of them all. The sound quality is a 6 out of 5 (clarity and ANC). Call quality is not as great -- mic sounds muffled and the active noise cancellation (ANC) turns off -- but I just have to give these a 5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, Awesome! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I put these headphones on and turned them on the white noise made me feel like I was alone. The sound quality while playing dance music was unparallel. I will definitely enjoy these for work purposes only ahem.. the USB C cord is pretty small in length but it charges quickly. The ear customization settings for better sound quality was mind blowing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDavisSATX,
Thank you so much for the 5 Star rating! We are truly happy to hear you are satisfied with the fantastic sound quality and features- especially the ear customization settings of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Love this headphonesss
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how that it’s able to cover my whole ear. The sound quality is amazing where I have to have at least one ear cuff not fully cover my ear in order to hear. Great for the gym with noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hanami,
That's nice to hear! Thank you for sharing your experience with our Sony WH1000XM4. We're glad that you like the design of the headphone, audio quality and noise canceling feature as well. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these fornmy husband for a Christmas present and hebloves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenn,
We are very glad to hear that your husband loves his new Sony WH-1000XM4 headphones!
It's wonderful to know they made a great Christmas present. We hope he enjoys countless hours of excellent listening quality!
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphone, best part is all the options you have so it can be up to your preference of sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarG, Thank you so much for sharing your impressive experience so far with your Sony WH-1000XM4 Headphones. We're so happy that you are enjoying the superb sound quality and smart features of the unit. It's wonderful to know you are utilizing the built-in equalizer on the Sony Sound Connect app to ensure optimal listening experience. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
All around amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to pair, amazing sound, killer noise canceling - and love the color!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoFam, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Good headphones - never get wet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rlly good headphones - these are actually the second ones I bought. Very durable except for with water. Do not get these wet you will regret it they will stop working. Also sometimes they fall of my head but idk if I just have a tiny head. They never break when they fall tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Kgr1,
Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With the amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we are sure you'll love them even more as the time goes by!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Bass
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 had some amazing bass! I was able to hear everything clear and well :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanD, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, slick comfortable design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kristina, Great! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I avoided buying a noise cancelling headphone because of the cost but after researching which one was the best. I bought this one and am very happy with it. Only the cost holds it down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EngerTower, Perfect! We're so delighted to hear that you're satisfied with your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy and good quality although a tad expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4, user879429! We are really happy to hear that you find them very comfortable and of good quality.
We also appreciate your honest note about the price. We strive to create products that offer a premium experience with industry-leading features like our noise cancellation and sound quality. Your feedback helps us understand our customers' expectations regarding value and performance, and we'll take it into consideration.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
The Hold Standard for Noise Canceling Heasphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best travel headphones out there. Superior noise canceling, great sound. Lots of features but confusing to learn them all and you have to put an app on your device. Also annoying that they try to upcharge you for 360 degree surround sound processing which is pure profit for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Airpods, We are happy that you like the superior noise canceling, sound quality and other features of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony great as always
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound,noise canceling is some of the best ive come across.i like the settings like when you take them off the music pause and the controls on the side like the volume and skip control.also the sound choices are nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisR, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a nice feature packed headphone. I am NOT giving 5 stars is only because of this one option missing which i need a lot which is there is no option to switch between the connected devices. Ex: I use these headphones with my Cell phone and Laptop so it would have been better if there was some button which allows you to switch to previously paired devices which my Bose Sound Sport ear phones do rather than going to the device and connecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shashank,
We appreciate your review of the headphones. The unit is designed to be connected to 2 Bluetooth devices simultaneously. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
We hope this will improve your experience with the WH1000XM4 headphones. Thanks for sharing your review and for choosing Sony.
~Ralph
Thing thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty good and durable too, I wish the charger was longer, but overall it was a good thing to grab first if you didn’t have a pair before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akash,
We’re glad the WH-1000XM4 is serving as a great first pair of premium headphones and that you're finding them durable for daily use! While the included 20 cm (approx. 8-inch) USB-C charging cable is designed for portability, you can safely use any longer, high-quality USB-C cable you have at home to make charging more convenient. We hope you continue to enjoy the industry-leading noise cancellation and long battery life. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly! It’s very convenient for the gym! Sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiaC, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl