Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Samsung XM4 review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, I upgraded from the Bose QC45 and I prefer the touch controls and the sound over them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5 star rating, VishK! Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are lucking for a good quality ear headphone, Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black are the best! I can't be using the vacuum and listen to my favorite music at the same time the noise is complete cancel plus the price was unbeatble
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chapis, Thank you for the amazing review! We're glad you like the color, excellent noise canceling feature, and overall features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass, Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Super clear and the bass is decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoLimit, We're very grateful for this positive feedback! Good to know you're enjoying the clear bass that these headphones deliver. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Worth every Penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally I wanted the previous version of these but I’m glad I splurged on the newer model. Sound quality is what I expected and the noise cancelling is the best I’ve experienced. The only issue I run into is that my devices will randomly disconnect once and I’ll have to reconnect. After that there aren’t any issues. Love these either way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TLHJ007,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you're having connectivity issues. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also refer to the troubleshooting steps on this link to help improve the headphones' connectivity:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Hope this helps. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Pretty Good Headphones with Slight Problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are currentlt using the headset via Bluetooth on a PC. The sound is great but the microphone interferes with sound when used. Example, if I use the headset just as music device (ex headphones) it works great. When using the mic (ex. headset) the sounds becomes less clear. We have resolved this issue by using an external mic. The headphones are pretty easy to use with computer (except for stated issue above) and cellphone. BTW, the sound proofing is great. I would recommend these headphones based on just that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rtbird,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Perfect gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a Christmas gift for my husband who loves his sports and old rock and roll music. Now I can enjoy reading or watching something on TV without being annoyed. The noise cancellation for him is superb! He could not hear the noise from laundry room nor the TV while listening to music! So this turned out to be a gift to both of us.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Good sound quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is pretty good, the headphone is also pretty comfortable, it is a bit pricy tho.
I would recommend this to a friend Sony ruined it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue with these headphone are if I say something, it shuts off. Did not realize that they do this. I have Bose noise cancelling headphones and they do not do that. Only gripe because they are actually good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback! We are glad to hear that, aside from that one gripe, you’re finding the WH-1000XM4 to be a great pair of headphones.
What you're experiencing is a feature called Speak-to-Chat. It’s designed to automatically pause your music and let in ambient sound as soon as you start speaking, so you can have a quick conversation without taking your headphones off. We understand it can be unexpected if you prefer to sing along or talk while listening!
The good news is that you can easily turn this off. You can either:
Use the App: Disable "Speak-to-Chat" in the Sony | Headphones Connect app.
Use a Gesture: Place two fingers on the right ear cup touch sensor and hold until you hear "Speak-to-chat deactivated."
We hope this makes your experience much better, thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Bravo Sony...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones just got better! I bought the Sony WH-1000XM4 on sale and finally got to listen to what all the hype was about and was not disappointed. These headphones definitely scream quality! If you buy them at regular price or on sale they are worth every penny of your hard earned money. Why are you still sitting there...go buy them!
I would recommend this to a friend - Pros mentioned:Sound quality
great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I avoided buying a noise cancelling headphone because of the cost but after researching which one was the best. I bought this one and am very happy with it. Only the cost holds it down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EngerTower, Perfect! We're so delighted to hear that you're satisfied with your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Best headphones ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones and amazing for everyday use, great battery life with a really fast charge time. I have been using these for about 5 months now and they make every other pair of headphones feel like nothing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lorri, Thanks for the 5-star rating! We're very happy to hear that you're using our Sony XM4 daily, and good to know you appreciate the long battery life, quick charging, and overall performance of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
The sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. Blocks out unwanted noise. Works best on planes with crying children.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clairnothappy,
Amazing! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Perfect for the PS5, XBOX - Next Gen Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the PS5, XBOX...amazing sound, very comfortable.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony XM4's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best over the ear noise cancelling headphones you can buy right now. If you're on a budget and don't want to waste an extra $100 for the XM-5's then these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, we're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not kidding. I had to go back and re-listen to all my old songs because they sound so different with these on. It's like hearing your favorite songs for the first time again. I got the silver color and this color is also pretty unique and neutral enough that it will match any of your outfits. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maria20,
Awesome! We're glad that you are enjoying the sound quality and color of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.
-Ralph
- Pros mentioned:Sound quality, Weight
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. Great fit light weight. Amazing sound.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony headset review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super clean sounding and very comfortable to wear for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metaljunky,
Awesome! We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these headphones. Hes uses them daily and syas they have a great quality of sound.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, LoriN! We're glad your son likes his new headphones. Enjoy and thanks for choosing Sony. -Craig
Sound proof
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Longggg battery life and great noise cancellation.
I would recommend this to a friend- Pros mentioned:Sound quality
One of the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is excellent, the music quality is good, the fit is okayish because for some reason after a month of use it kinda got a little loose on my head. It would occasionally fall out of place especially if I am doing circuit training that involves heavy movement. FYI Those who are on a budget and looking for a quality and excellent headset the xm3 can still go toe to toe with this xm4, minus some of the features the xm3 can basically do everything what an xm4 can do when it comes to providing sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DragonPunchJoe, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We appreciate your feedback about its fit. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph