Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony is 2nd to none!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are what I'd call "state of the art". The sound quality is superb, the app is good and the intuitive ability is pretty amazing. Well worth the purchase. I purchased the blue ones on the same day i purchased the black ones, for the grandson. He feels exactly like i do about this headset. Great job, Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! We are so glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
quality music
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound experience, with lightweight and more battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dineshv12, we're happy to hear that you like the size, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. ~
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Pleased with this purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had originally purchased these noise cancelling headphones for my son in November as. birthday gift. He had complained that he was having a hard time hearing with his current earphones. I researched and Sony and Bose were the top picks. My son raved about them so much that for the holidays, I purchased one for my husband as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Winner, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
10/10, Perfect (but…)
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got nothing to say, best headphones I have ever had. I’m a klutz so i’ve dropped them a few times and they work amazingly!! Aesthetically so pleasing too, love the color. I just wish sony soundconnect was more consistent with actually working… but the headphones are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Echo,
Thank you so much for taking the time to share your experience with our WH-1000XM4 headphones! We're thrilled to hear that you consider them the best headphones you've ever had and that they continue to perform exceptionally even after a few drops.
We also appreciate your kind words about their aesthetic appeal.
We understand your concerns about the Sony Sound Connect feature and your feedback is invaluable to us. We are constantly working to improve our technology and your insights help us in our efforts.
Thank you for choosing Sony and we hope you continue to enjoy your headphones!
Best regards,
- Stephanie
- Pros mentioned:Comfort
Tried it over a month !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okish but would prefer the latest 1000xm5 over xm4 for comfort and features but if u get it through a lightning deal grab it !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BalachandarsaiP,
Thanks for the feedback! While we're glad you like the incredible audio quality and most of the features, we regret to hear you find them uncomfortable during use. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
We have valuable information on how to properly wear headband headphones for maximum comfort, as well as insights into why you might experience discomfort in your ears while using them. For more details, please refer to the helpful link below:
https://www.sony.com/electronics/support/articles/00282845
Thanks for choosing Sony!
-Jess
- Pros mentioned:Sound quality
Wanted to love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really was excited about these headphones. I’ve had my Bose QC35-II headphones for a few years and looking for better sound quality and audio during phone calls. I will say that with the EQ settings available, the sound quality was much better than my Bose. However, I had lots of connectivity issues with my iPhone 11 Pro and my latest generation iPad Pro. It would frequently stop working in the middle of movies or music and would have to resync them. If that was all, I probably could have lived with it as I’m sure they will fix some of those issues in firmware. But, the call quality just wasn’t there. I always sounded hollow/electronic to the people I was speaking with. Maybe this will also be fixed in a firmware upgrade, but at $349 that’s just too much to hope that they fix it. I really like the look, sound quality and features of the Sony’s, but do r now I’ll head back to Bose for their updated version and hope that someday the Sony’s can get their firmware better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlanM, we're glad that you like the amazing features of the headphones particularly the sound quality and its design. It's unfortunate that you're having connectivity issues and the call quality is not what you expected. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. To resolve your connectivity issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Should need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Very quiet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelation and very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toots, Thank you for this amazing feedback! We're glad to hear you love the industry-leading noise cancelation and comfortable fit of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Sam
- Pros mentioned:Sound quality
Sony wh-1000xm4 headphones are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelation in these headphones are top notch. The sound quality in my opinion is unmatched. Excellent headphones would absolutely buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TedR,
Thank you for your purchase and for your feedback. We're glad that you are pleased with the amazing sound quality and superb noise canceling capability of our WH1000XM4. Thank you for choosing and trusting Sony! - Marco
- Pros mentioned:Sound quality
Buy Yesterday.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM4 are the best noise cancelling headphones you can buy. By keeping the sound as good as it always was to satisfy music lovers and adding some extra features tech heads wanted, Sony manages to keep its nose just in front of Bose, Bowers & Wilkins and Beats by Dr. Dre. There's nothing better in the world of headphones right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi acoolbear,
Awesome! You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Highly recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. sound is Amazing!! Highly recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christine,
We're thrilled that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life
Sony WH-1000XM4 NC headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. I tried my son's set and decided I would like to have a pair. The BT pairs well with my Laptop, TV, or Cell phone and the app on my phone controls which (up to two devices). Updates have gone smooth and the charge on the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the positive feedback, JustRight! You've made an excellent choice! We're really glad you are very pleased with the superb features, especially the multipoint connection, great sound, and excellent battery life of your WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Weight
Get this generation before it sells out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second purchase of the Sony headset. I have gen 2 and bought this for my son as college gift. I personally prefer this design compared to the new version. Compact and lightweight!!! Better calling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HTFan, Perfect! We really love to hear you like the incredible features, especially the excellent audio and lightweight design of our WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Jess
- Pros mentioned:Sound quality
Sony the best on real audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony don't change them for anything..real noicecancelling..360 audio...the best of the best...i bought all the designs...
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, AntonioA! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life
Fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using Bose QC products literally for over 20 years. After getting the latest Bose 700 I was a little underwhelmed with its comfort level over a long flight. Swapped it out with Sony. It’s an outstanding product. The headphones fold quite nicely, which is always a bonus compared to Bose. The battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RegularShopper,
Very nice! We are glad you like the battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Great noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Has great noise canceling, good sound and is comfortable too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jj75,
You made the right choice! We're glad that you like the noise canceling function, sound quality, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love of My Life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly don't know how I lived without it before hand. As somone who has anxiety, even just walking around campus I get anxious, these help soooo much. The sound cancelling really works and when I'm studying with these on, every floor is the quiet floor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi collegestudent, Awesome! We are glad to hear that you are enjoying the noise canceling feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! I'm a huge audiophile and these are well worth the money. Great options, you can adjust eq in the app and it actually applies to any audio played. Noise cancelling is great too and adjusting that level is really nice to have. It's like surround sound in my ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CreamDedede,
Perfect! We're glad that you like the sound quality, noise canceling, and equalizer function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using my headphones for the gym/other necessities. I love it so much!! You legit can’t hear anything outside of the headphones, glad I spoiled myself with this :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LitzyM,
Thanks for this wonderful review! We're so glad to hear you're loving your WH-1000XM4 headphones and that you "spoiled yourself" with them.
You've highlighted one of their best features—the industry-leading noise canceling. It's awesome to know that you can truly immerse yourself in your audio and tune out the world, whether you're at the gym or out and about.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I love the product! Great sound and noise canceling. The only tjing I wish I could make the head strap a little smaller.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatM, we're glad you love the sound quality and noise canceling feature of our product. We appreciate your feedback regarding the head band. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass
Best headphones to date
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been buying the WH-1000XM's since they came out and Sony never fails to deliver. These improve in a couple ways from the XM3's. Multi pairing, cleaner bass, improved call quality. There also a new pause when you to to talk feature that I really enjoy, but you have to learn not to sign along with the music lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tido360, That's great! Thank you for the awesome feedback! We're glad you're enjoying all the improvements we made on these headphones. We really appreciate you being a loyal customer and helping to share the word about us. At Sony we strive to put forward the best possible products for our customers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for your purchase and for trusting Sony! -Jess