Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
JBL Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Apple headphones. Very comfortable would recommend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EverardoG, we're glad you are enjoying our product! The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far my son loves these headphones!! They were a Christmas present!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DebraI,
What a nice Christmas gift! We are truly delighted to hear that your son loves his new Sony WH1000XM4 headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Highly recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had. The charge lasts about 2+ days for me as I listen at least 7 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneA,
You made the right choice! We're thrilled that you are enjoying the battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Best headphones I've had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comforting and I love listening to rock music with them!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JustinCredible,
Great! It's nice to know that you are enjoying your rock music with our WH1000XM4. Listen for hours without hurting your head or ears, thanks to the comfortable design of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect, great sound and controls only problem for me is how easily they fall off. Not super snug, I wouldn’t recommend for an active person, great for watching a movie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SageM, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. The noise cancellation exceeded my expectations. If I have any complaint, is that they can get a bit warm if I’m wearing them for extended periods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helenkeller, we're glad that you like the noise canceling function has exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Sony WH1000XM4. Great sound quality and noise canceling. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BusyPenguin, We are glad to hear that you are happy with your two WH-1000XM4s! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones and comfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves them, much more than his previous Beats. Fits better on ears and the Beats became uncomfortable after wearing for a period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JBirdinSC,
Awesome! We're glad your son loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Quality Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best over the ear headphones I’ve ever used. Adapts to any environment you’re in, no matter how loud your surroundings are. Highly recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Disappointed in how long they lasted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing and it blocks out bass music better than putting in ear plugs. HOWEVER, after a little less than 2 years they started to develop feedback from somewhere. When I put them on the desk and pick them back up I get what sounds like feed back from a mic being too close to a speaker so it's very ear piercing. I've tried unplugging them and plugging back in but that didn't fix it. So I just have to wait till they stop which they eventually do but until recently they never did it. And for the price I paid I would expect them to last at least 5 years or more before having issues. So I will NOT buy them again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pete, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the amazing sound quality and industry leading noise cancellation. we regret to hear about the audio feedback issue that you're having. If the headset does not operate correctly, please initialize the headset. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Worth the buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb headphones! Work use/gym use/ cancels the world around me just as need be!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi F1shyCo, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Studio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good sound on a private time in class or on the house
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoR, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the noise cancelling is some of the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TylerB,
Great! It's nice to know that you are pleased with the sound quality and noise canceling capability of your WH1000XM4. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Weight
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, lightweight and works like a gem! I highly recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JCC18,
Perfect! We are truly delighted to hear that you appreciate the comfortable design and how lightweight our Sony WH1000MX4 is. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were perfect for me, and the staff was very helpful by finding me exactly what I needed and wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IanL,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your new WH1000XM4 headphones! We're also glad that our team at Best Buy was able to help you find the perfect fit. Thanks for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, these are by far the best ones i ever bought!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Axel,
Great! We're delighted to hear that you are pleased with the quality of your WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had, definitely worth the investment. The quality of sound combined with the customizable noise cancellation feature is priceless in the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keri,
Great! We're glad that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
LOVE these headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! The noise-cancelling is no joke...10/10 recommend! Recommend toggling with the adaptive settings as well to get the sound how you like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi happyuser,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Amazing sound, connectivity issues with iPhone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one the best sounding pair of headphones I've ever owned. All that being said, if you have an iPhone, let alone a few Apple products that you want to use these for, bear in mind that the toggling from one device to the other comes with a painstakingly annoyance. I am constantly having to turn my bluetooth settings on and off and re-pairing every time I am wanting to use my iPad instead of my iPhone for listening. This is ridiculous with a device of this price point. I can't recommend these for Apple users.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KH0707, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear that you are experiencing issues pairing them with your Apple devices. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had. Noise cancelling is my all time favorite feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cece, Excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin