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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 362 Showing 7,221-7,240 of 12,587 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I've ever had. The charge lasts about 2+ days for me as I listen at least 7 hours a day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaneA,

      You made the right choice! We're thrilled that you are enjoying the battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Wireless Noise-Canceling Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Bose pair but could not handle the bass, returned them for the Sony headphones and we have a winner. These are fantastic!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyHeadphones,

      Great! You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sounds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound and ANC delivered by this headphones. I had people complaining about echoes when using it as a headset

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NickAnderson,
      Thank you for your feedback and it's nice to know that you like the sound quality and ANC feature of our XM4. Make sure to install the latest software version of the headphones (via the Sony app) for optimum performance. Sony takes all feedback seriously. Rest assured that this will help us improve our products.

      If you need further assistance, please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Issue:
      Additional Information regarding your experience with your WH1000XM4.

      Sincerely,
      Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love!!! These are just the best headphones I’ve ever owned!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CJade, we're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Bass

    Rated 3 out of 5 stars

    Not bad but way too expensive; not what i expected

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give these headphones a 3.5 in rating. I only got them because i kept hearing that the bass is better than the bose qc 35 but they aren't, not by a longshot. I tested it with several songs and the qc 35s sound way better. Which was disappointing because of how expensive these headphones were. Also i did not like the touch sensor or the voice control. The touching sensor is very sensitive; the slightest little bump and your music cuts off. And it took me forever to figure out how to cutoff the voice control. Everytime i sang or talked out loud the music stopped. So it isn't very user friendly if you're new to sony. Overall i returned it 2 days later and im happy i didn't get rid of my qc 35s just yet.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lashay,
      Thank you for taking the time this write this review. We're sorry to hear that we were not able to meet your expectations with the bass sound, touch, and voice controls and headphones has been returned. The WH-1000XM4 is compatible with Sony|Headphones connect app where you can set the Equalizer which allows you to customize the sound that suits your music, change the function assignments to the touch sensors of both the left and right units and switch between enabled/disabled the automatic audio detection and set the Speak-to-Chat which helps if you have any issues while wearing the headphones. Your feedback is greatly appreciated. We hope that you will shop again Sony in the future and thanks again for purchasing Sony. - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Honey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Bought them for my grandsons for Christmas and they love them. They keep thanking me and telling me how much they love them, even better than their iPod pros.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Honey,

      We're thrilled that these headphones were a perfect gift for your grandsons. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lovin’ my headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony noise canceling headphones are awesome and I use them for work everyday.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonia,
      Awesome! We're glad that you are enjoying your headphones especially while working. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony hesdphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are still some of the best headphones out in the market, the noise cancellation is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Javier, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I like the most about this product is the noise canceling feature I like the way that I can still talk to people and hear what’s going on without having to touch my headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cc99, Good to know that you are enjoying your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones would recommend to anyone who likes music to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhaliffB,

      Thanks so much for sharing your feedback! We're delighted to hear you're enjoying your WH-1000XM4 headphones and that you would recommend them.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Still relevant and sounds vey good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OmarM, We are glad that you like the sound quality of your new Sony wireless headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality, delivered on specs accurately, better than expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EbenezerM,

      We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Top-Quality Sound and Noise Cancellation Features

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experience clear, crisp sound with excellent noise-cancellation capabilities when listening to music. Plus, connecting to your device is a breeze.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaZ,
      Wow! Thanks for sharing your awesome experience with our Sony WH1000XM4 and we are happy that you are pleased with the sound quality, noise canceling capabilty and easy to connect of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphones with one improvement needed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. One improvement would be to make the ear cups a little deeper. My left ear lobe just barely touches inside. I don’t have this problem with Bose headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nathan, Thank you for the 5-star rating! We have taken note of your feedback and we are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphone satisfaction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did my homework looking at reviews before I bought these . Very happy with my purchase . The product lived up to my expectations , very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Satisfied, We're glad that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound and fit of these headphones. I use them when I am mowing the lawn and would recommend to anyone. Great gift idea.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      Thank you for the 5-star rating! We're glad you love the sound and fit of the headphones for your activity. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought a couple of pairs of these as gifts for friends and they love them as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Smauldin,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’ve chosen the WH1000XM4 headphones as gifts and that your friends are loving them too. Thank you for sharing your positive experience with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There could be a murderer behind me and I wouldn't even know it. The ANC on these headphones are legit. And the sound quality is amazing on its own.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DCBA, That's awesome! We're really glad that you like the excellent noise cancellation and you are having a great listening experience using these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the H.ear on 2 headphones before this and this headset blows those out of the water. The noise canceling is insane and the feature set is great. Definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AerialXpert,

      We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Madevthe right choice. Sony was the better product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeA, great! We're glad you like your purchase! Enjoy your new headphones! ~Earl Sony_US