Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The BEST hands down. Especially for the price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alright I have owned a lot of headphones and these by far are to most technically advanced and clearest/best sounding ANC over the ear headphones I have ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTURKS, Great! We're glad that you are enjoying the sound quality and noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose. I had a pair of Bose noise canceling headphones and bought these and they clearly outclass the Bose in the noise canceling classification.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiogenuis, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, but not excellant. Bluetooth and noise reduction work very well. Not as small and comfortable as my previous koss or senheisor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dlbrock, Great! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones for the gym & school
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance & sound on these headphones are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bobby,
Nice! That's awesome to hear that you are satisfied with the performance and audio quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
the best headphones ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, custumizable, 10 out of 10 noise cancelling!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmelynB, That's great! We are thrilled to hear that your new Sony WH1000XM4 wireless noise canceling headphones are the best headphones ever for you. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Disappointed in how long they lasted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing and it blocks out bass music better than putting in ear plugs. HOWEVER, after a little less than 2 years they started to develop feedback from somewhere. When I put them on the desk and pick them back up I get what sounds like feed back from a mic being too close to a speaker so it's very ear piercing. I've tried unplugging them and plugging back in but that didn't fix it. So I just have to wait till they stop which they eventually do but until recently they never did it. And for the price I paid I would expect them to last at least 5 years or more before having issues. So I will NOT buy them again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pete, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the amazing sound quality and industry leading noise cancellation. we regret to hear about the audio feedback issue that you're having. If the headset does not operate correctly, please initialize the headset. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these are great! best headphones ive had in a while
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, MarissaH!
We are so pleased to hear that you love your WH-1000XM4 headphones and that they are the best you've had in a while. We designed them to provide a premium listening experience, and it's incredibly rewarding to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great. They cancel all noise around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisS,
That's nice to hear that you are enjoying your favorite music without the hassle of the outside noise, thanks to the superb noise canceling capability of our WH1000XM4. Keep enjoying and stay safe! Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Family favorite!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones- showed them to my parents, who are both in their 60’s, and now they want a pair too! Excellent quality and premium sound - very happy i got them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indykka, we're glad you and your family like our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Value outweighs price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first i wasn't happy with the price. But the sound and capabilities of these made me a one man party!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregoryP, Great! We're very happy to hear you're enjoying the amazing sound quality and cool new features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have been great! Sounds quality is awesome and am very happy with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewJ, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
King of Wireless Noise Canceling Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heard these were the king of wireless noise canceling headphones and I think they live up to that name. Cancels out a lot of noise and great improvements to the XM3's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jeremyx,
Great! We're glad that you are enjoying the upgrades we made on the WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
The best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best headphones that i ever had, they last an entire afternoon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FiorellaG, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Very nice.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very good headphones with excellent noise cancellation and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conman, nice! It's nice to hear that you're enjoying the noise canceling feature and sound quality of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Great sound quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TammyD,
Nice! We are very happy that you are pleased with the excellent sound quality of our WH1000XM4. Thank you for your recommendation and for choosing Sony! - Marco
AMAZING LOVE IT 10/10 best thing everrrrrrrrrrrrrr
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING LOVE IT 10/10 best thing everrrrrrrrrrrrrr
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Camaragirl25,
We are thrilled to hear you're loving your WH-1000XM4 headphones! It's fantastic to get such enthusiastic feedback.
We designed them with features like industry-leading noise cancellation and a long-lasting battery so you can truly get lost in your music.
Thank you for choosing Sony!
Best regards,
Estefany
Great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the previous version for 5+ years, still working, but needed to update, I loved the folding on my XM3 so that's why i went with the 4 instead of the newer 5. Definitely worth!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Amazing sound and features, buggy connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long story short these are the best sounding wireless headphone I’ve used. However there seem to be issues connecting to my phone when the headphones first turn on The auto off feature is really great over the xm3’s however if you have the xm3s it’s the only real feature worth upgrading for
I would recommend this to a friend - Pros mentioned:Sound quality
Good price with good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds are very increadible. Really recomended with good price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennyJuniandri, Awesome! Good to know you like the incredible sound quality of your Sony WH1000XM4. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, sound is awesome, great microphone, I used it for calls an works fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nora, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing SONY! ~Earl