Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Stellar while they worked painful when they didn't
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these in October 2020 and immediately fell in love with them. The noise-cancelling and sound quality in these were second to none, making them my go-to headphones for anything, from listening to music to streaming shows and movies. Over the past week, however, a painful, high-pitched ring began sounding in the left side more and more frequently when on noise-cancelling mode. Despite visiting Sony support website and going over their suggestions, I was unable to get it to stop, which really is a shame as the limited warranty has long expired and there is not much I can do except pay to fix it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gerardo, We regret to hear you are having an issue with your Sony wireless noise canceling headphones. This is usually not the case with our premium headphones and this is definitely not the customer experience we want you to have. You can email us at socialsupport@am.sony.com with the following details so we can help you further with your concern:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Comfort
Better than the B.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought BOTH this set and the competitor that starts with B. I returned the B. These things are unbeatable at the sale price and I love the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WorkHardPlayHard,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very recommended, the sounds is so nice jejejejejeje
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorG,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Real Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real Good. They sound like high-end head phones. You put them over your ears and good stuff happens. Me Gusta
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazzyEff,
Amazing! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones. Noise cancellation is phenomenal. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlvB,
Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the quality and the way you wearing and carrier
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matiz1058, Thank you for this amazing review of your WH-1000XM4. We're glad you love the exceptional comfort, excellent sound quality, and lightweight design of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Excellent Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in search of a pair of noise canceling headphones and these are top notch.
I would recommend this to a friend - Pros mentioned:Comfort
SO COMFORTABLE!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headset! So comfortable. The price is hefty but maybe with Black Friday or discounts it will be worth it! Personally I couldn’t wait.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yasmin,
We're glad that you are enjoying the comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of the best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of earphones. Easy to hook up and get connected. Easy to fit over head and really does cancel most noises. Again a great set of earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenWall,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good item i really recommend this headphones thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HasanA,
Great! Thank you for your recommendation and we're glad that you like your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than bose. I have been using it for 2 months It connects to two devices at the same time. Noise cancelation is a big plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raaj, We're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good sound, annoying headband noise.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the Sony WH-1000XM4 headphones. I used them daily for a week and here's my take: The sound profile is bass heavy, but this can be adjusted and they sound great. The left ear cup makes a physical cracking noise, probably caused by the movement of the ear cup against the headband. This noise is generated by the slighest head movement. They have a touch interface on the right ear cup that works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechBoy, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the touch panel sensor function and sound quality especially when adjusted using built-in EQ of the Sony headphones Connect app, we regret to hear about the crackling noises from the unit. If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
My favorite pair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best headphones i own. The sound quality is unmatched.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaribelR, That's awesome! We are glad that your new Sony headphones are the best headphones you own. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Sounds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Son had this for 2 years.Broke and wanted another one.Use it for work outs
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, CynthiaB!
It is wonderful to hear that your son enjoys the WH-1000XM4 so much that he wanted the exact same model again! We’re glad they are his go-to choice for staying motivated during his workouts.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
You won’t regret getting these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so comfortable and the sound is AMAZING!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AprilF,
Perfect! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The best headphones I will ever own
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sony knew what they where doing with these. They will never be topped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan,
That's some high praise! We're so glad you're loving the WH-1000XM4 headphones and feel we've created something truly special. We hope you continue to enjoy their exceptional sound quality and industry-leading noise cancellation. Thanks for choosing Sony. -Eliab
- Pros mentioned:Sound quality
HEADPHONES
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING HEADPHONES VERY GOOD SOUND AMAZING NOISE CANCELATION
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelN, Thank you for the 5-star rating! We're thrilled to hear you like the excellent sound quality and amazing noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Pairing problems with Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My problem is I had a set of the same phones that seemed to develop a short, as the voice was cutting in and out. So, I bought this new set of the same phones and with the help of Sony technicians, paired it with my Sony 55" TV. But, now it thinks it has two devices connected, even though I have placed the original set in a box in my basement. So, it bounces from one to the other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD,
We are sorry to hear you are having an issue connecting your Sony headphones with your BRAVIA TV. If you are seeing the list of devices to connect to, the TV is just displaying the name of the devices that had been paired with the TV. It does not necessarily mean that the TV is detecting 2 WH1000XM4 headphones. If you cannot delete the list of paired devices on your BRAVIA, you can just rename the device name of your headphones by connecting them with your smartphone and go to Bluetooth settings -> paired devices -> Edit device name. Once done, pair your headphones with your BRAVIA again. Thank you for your 5-star review despite the issue you are having. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Comfort
Nice headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, wore them 2 years everyday, comfort and quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SudarshanD,
Fabulous! We're glad to hear your XM4 headphones perfectly suits your daily lifestyle. Nice to know you are enjoying the comfortable fit and superb sound of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great product sounds great and really good noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Awesome! We're thrilled to hear you like the great sound quality and top-notch noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam