Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Love these headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted noise cancelling headphones that wasn’t too expensive and this was a great option for me! I like how I can cancel the noise, but still hear just enough to be somewhat aware of my surroundings. I like the feature where it stops the noise cancelling feature once you start talking to someone. It also feels great on my head/ears, and I’m pretty particular about headphone sizes and comfort. Sound quality is very crisp as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineT,
Thanks for sharing such a detailed and helpful review of your WH-1000XM4 headphones!
It's fantastic to hear that they were a great option for you and you're enjoying all the key features. We're especially glad to know you find the Speak-to-Chat feature useful and that they meet your standards for comfort. Your comments about the crisp sound quality and the ability to balance noise cancellation with awareness are very valuable!
We're thrilled tp hear you're happy with your purchase and hope you continue to enjoy a great listening experience!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones in their price point
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has been in the audio industry Since 1950’s, and it shows. Before buying these headphones, I tried on a similar pair for double the price, the AirPods Max, which had great noise cancellation, decent base, but lacking customization and portability. This is where the Sony headphones triumph over apple, the headphones come with their own app where you can customize the EQ and button functionality. They get regular updates, the comfort makes it so you can wear these for a long period, or until the long lasting battery runs out. Not to mention the traveling case with a plane adapter and pc adapter to use. These headphones are meant to travel with their user without being scared to break the bank for great audio and industry standard noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
- Pros mentioned:Comfort, Sound quality
Good Prtoduct
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and anc is great. The ear cups feels comfrotable and soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SopheaT,
Thanks so much for taking the time to share your review of the WH-1000XM4 headphones!
It is most rewarding to hear that you are enjoying the good sound quality and great noise cancellation and that the earcups feel comfortable and soft.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Flagship for a reason
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If these are your first "premium" headphones, you will be impressed. If you are moving up from other models, you will ALSO be impressed. I own a few models of Sony headphones, and these are the flagship for a reason. Even moving up from the M2 of these was night and day. I also own the WF-1000xm3 earphones, and this is that much better. NC is next level, ambient noise mode is greatly improved, and the comfort is smooth. USB-C charging is a great standard, but the big draw is multi connection bluetooth. I never thought I would use it until I was watching a show on my tablet, and it paused the show and rang through from my cell phone. Seamless. App support is fully there, and even has Sony's "lossless" upscaling format. Battery life seems great so far, and it comes with a semi-hard case. Can be plugged in to 3.5mm wired plug, including a dual prong airplane adapter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaelan,
Awesome! We're thrilled that you are enjoying the upgrades on these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re one of the best all-round noise-cancelling headphones available right now. Top-tier ANC, very comfortable, great sound, excellent mic quality. Main negatives: no folding hinges, premium price, and a slightly “safe” sound out of the b
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed review!
We are delighted that you consider the WH-1000XM4 to be one of the best all-round noise-cancelling headphones available! We are thrilled to hear you appreciate the Top-tier ANC, very comfortable design, great sound, and excellent mic quality.
We also genuinely appreciate your constructive feedback regarding the design and sound signature. We understand the compact nature of a folding design is valued for travel convenience. Regarding the "safe" sound out of the box, we want to assure you that the Sony | Headphones Connect App offers a customizable Equalizer that allows you to easily adjust the bass, mids, and highs to your exact preference if you are looking for a different acoustic profile.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality, WeightCons mentioned:Connectivity
Great Sound, Light weight, not easy pairing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM4s are great sounding noise canceling headphones. They’re comfortably fit around my ears for hours. The main positive is its weight. I really only downside is the controls to pairing and unpairing is difficult.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey, We're glad that you like the sound, noise canceling, and fit. We'll take note of your feedback with regards to the controls. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Good earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travel and noise canceling. Battery life is good and they look great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hubguy,
Thanks for the 5-star review! We are elated to hear that you are enjoying the Sony WH-1000XM4 headphones. We are pleased that you find them great for travel and are impressed with the noise canceling capabilities, which are designed to create a peaceful listening environment wherever you go. It's also fantastic that you are benefiting from the long battery life and appreciate the sleek design.
Thank you for sharing your experience and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Bass, Sound qualityCons mentioned:Connectivity
Good Stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I my opinion, it's a really balanced sound. The bass isn't overwhelming, nice mids and highs. These made listening to HiFi music on Tidal a whole new experience for me. I'm not going to call these audiophile headphones but the sound quality for the price is really hard to beat. The build quality is nice and the app is user friendly. I'm already in Sony's ecosystem with my earbuds and I like the fact that it saves settings for multiple headphones/earbuds. The noise isolation is AWESOME! The ANC doesn't seem to have any effect on the sound quality unlike other headphones/earbuds with ANC. I noticed on my Bose earbuds, the ANC kinda messed with my equilibrium while the Sony's don't. IDK if that makes any sense but when I activate the Bose ANC it's like a similar feeling to ears popping on an airplane. I was originally thinking it was just between over the ear versus earbuds but my WF1000XM3's also don't, so it must be something Sony is doing different than Bose and others. My only 2 complaints are they aren't as secure on my head as other headphones. If I'm completely upright they're fine but if I lead forward or backwards they shift in either direction so working out with these is a no go and laying in bed with these is a little annoying. My other complaint is that they randomly turn off. I've chatted with Sony's tech support, done resets, but it still happens from time to time. Hopefully an update will fix this issue. It's few and far between so it doesn't bother me too much BUT it's still irking when it happens. I had similar issues with my WF1000MX3's but that problem went away after a few updates so fingers crossed. Overall, these are great. The pros out weight the cons in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kabukimono808, we're glad that you like the sound quality, its build, and noise canceling function. We appreciate your feedback about the fit and it turning off randomly. Rest assured that this will help us improve our products.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Battery life, Comfort, Sound quality
Sony M4 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable wear. High performance noise-cancelling setting. Stylish design. Excellent sound quality. Fantastic battery life. This is the best pair or headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SayraL, Thank you for the excellent review! We're delighted to hear you like the comfortable fit, superb noise cancellation, stylish design, great sound quality, and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass, Sound quality
Sony headphone review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid headphone. I’ve tried the AirPods Pro max but these sounds way better. Punchy base with great noise cancellation. Sound quality can get a bit better but unless you are using multiple headphones throughout your day you won’t notice it. One downside is that it doesn’t have a lot of padding at the band for my liking but you can always get a third party cushion and attach it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and insightful review, Cbmn!
We are thrilled to hear that you consider the WH-1000XM4 to be a "very solid headphone" and that you specifically found that they sound way better than the AirPods Max. We are delighted you are enjoying the punchy base with great noise cancellation.
We also appreciate your candid feedback regarding the sound quality potential and the padding on the headband. We value these detailed points as they help guide future product development and design improvements. It is helpful that you pointed out the option of using a third-party cushion to enhance comfort for your preference.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality, Weight
The best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really happy with my purchase. They perform their noise-cancelling function very well, are comfortable, lightweight, and beautiful. I made the best decision.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing quality, sound cancelling is unparalleled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, the noise cancelling function is great. I have loud roommates and it blocks out literally ALL of the deep-pitched noises, such as doors/ cabinets slamming, traffic etc. They literally are an indispensable part of my life where I live, as low-pitched booming noises bother me the most. They don't block very high pitched noises a ton, but that doesn't bother me at all. The sound quality is very good too, so good I now watch all my movies and play all my games with these. The cost is a small price to pay for the vast quality-of-life improvements this pair of headphones has given me. I was fortunate enough to receive a pair that hasn't had a defect or the "wind noises" or anything. Try not to sweat in them as I heard moisture can cause this, it's not Sony's fault, they didn't design them for wet conditions. Would recommend 100%, they will block many stressful noises in your life, and I can't even go back to my wired headphones now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sobrien411,
You made the right choice with the Sony WH1000XM4! We're thrilled that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Price
God-sent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful piece of engineering. You can feel a gush of easy feeling the second you turn on the noise cancelling feature. Absolutely no issues when connecting to my phone as people hear me clearly, unlike my other supposedly noise cancelling ear pods from Spidoc. They are also very comfy with very long battery life. Great for long plane rides. Only reason for not giving it 5 stars is its price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cheap,
Thank you for the 5-star rating and we're glad you like the noise canceling and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Comfort, Sound quality
Strong sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Long lasting battery. Comfortable. Use at the gym. Stays in place. No slip. Sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cmoore, nice! We're happy that you are enjoying your new headphones! Thanks for choosing Sony ~Earl
- Pros mentioned:Comfort, Sound quality, Weight
Perfect headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for my kid in college. Light weight, comfortable and good noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zrev,
We're so glad to hear that your Sony headphones are proving to be a great choice for your kid in college. Thank you for the fantastic 5-star rating! Their lightweight design, outstanding comfort, and impressive noise canceling truly make study sessions and downtime more enjoyable.
Thank you for choosing Sony—wishing you an awesome day!
DiegoV.
- Pros mentioned:Battery life, Comfort, Sound quality
Incredible Headphones
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Comfortable over the ear. Long lasting battery with fast charging capabilities
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, GeorgeanielC!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It is wonderful to know that you are happy with the sound quality, comfort, and long-lasting battery. We designed these headphones to provide a premium and comfortable listening experience for extended use, and it's rewarding to know we got it right.
Thank you again for being a Sony customer and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Sony doing what Sony does best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound. The connectivity. The battery life. The quality. The comfortability. 10s across the board.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexisW,
Thank you for choosing Sony!
We're pleased to learn that your WH-1000XM4 headphones are excelling in every aspect—from sound and connectivity to battery life, quality, and comfort! It's wonderful to know that you're enjoying such an outstanding experience with them.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I was hesitant on buying such expensive headphones but after reading a lot of online reviews I decided to take the plunge. I took a flight from the US to Europe and including layovers these were used pretty much the whole time and the battery was still sitting pretty. Now on to the sound quality. WOW. These are the best headphones I've ever experienced. You can definitely tell the quality that goes into these. The one downside is there isn't much true 360 music out there and that was a bummer. I tried the different services they suggested but in the end cancelled them all. However, even with a lack of music this is still a phenomenal headphone. No pain from wearing them, the tuning for my ears was great, the ability to talk and the music shut off was fantastic, and I enjoyed what all I experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnson, Thank you for the detailed and amazing review of your Sony WH-1000XM4! We're very happy to hear you're enjoying the exceptional sound quality, long-lasting battery life, comfortable fit, and the newest features of your Sony headphones. We appreciate your feedback about the availability of 360 music on music streaming apps.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass, Battery life, Comfort
Amazing Headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones! The sound coming out of the headphones is amazing. You can hear every note and symbol. The bass is Perfect. And they are comfortable to wear for long periods of time. The battery life is excellent as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buddylu, Great! Thanks for the positive feedback. We're truly glad that these headphones clear instruments and exceptional sound quality. Good to know you're enjoying everything about your WH-1000XM4, especially the excellent battery life and amazing comfort for long periods of time. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for giving the product a perfect rating! -Jess
- Pros mentioned:Comfort, Sound quality
These are it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5/5 for these headphones. I had spent $50, $100, and $150 on three different headphones trying to save money on headphones that have noise cancellation and it ended up being a waste of money. None were that good at noise cancellation (including one refurbished Bose comfort set). I decided to just invest in more expensive ones and read the great reviews of this one. This one is the winner for sure! They look good, they sound good, they are comfortable, and they seem like they will last me forever. Best Buy was also super fast in getting these to me (I ordered these at night and literally had them on my head by the next morning).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DianaL,
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!
We really appreciate the preference. Thanks for choosing Sony, have a great day!
-DiegoV