Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
These are it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5/5 for these headphones. I had spent $50, $100, and $150 on three different headphones trying to save money on headphones that have noise cancellation and it ended up being a waste of money. None were that good at noise cancellation (including one refurbished Bose comfort set). I decided to just invest in more expensive ones and read the great reviews of this one. This one is the winner for sure! They look good, they sound good, they are comfortable, and they seem like they will last me forever. Best Buy was also super fast in getting these to me (I ordered these at night and literally had them on my head by the next morning).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DianaL,
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!
We really appreciate the preference. Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality
Color Me Impressed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these, a couple months ago, wanting a mid-tier price for a first pair of headphones. Until then, I was exclusively using earbuds/AirPods, etc. I wanted to prioritize immersive sound, but still have a decent internal mic, so that I could use them for work, if needed. When I tested these in-store compared to similar-tiered options for Bose, Beats, JLab, and Skull Candy (which I really took my time with) Sony outperformed them all for overall balanced sound. I was shocked by this because I went in thinking I would be going for Bose. Once I calibrated my purchased pair, they knocked my socks off! I love the sound test that ensures you hear sound in the way that YOU want. When I brought them to the counter, the cashier asked if I had owned a pair before. When I said no, she said I was going to fall in love with them. She wasn’t lying! I plan on wearing these out and then going for a high-performance set, later. I guess I’m a Sony girl from now on. I’d highly recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SydB,
That is an absolutely fantastic story! We are thrilled that the WH-1000XM4 headphones performed so well and made you a new Sony enthusiast. It's great to know that the immersive, balanced sound and the sound calibration features were a perfect fit for you, and we appreciate you recognizing their versatility for work. Welcome to the Sony family! Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Best headphones ever !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones I’ve ever had. The quality of sound is like no other and the noise cancelling feature works so well that it does make it hard for someone to come up to me and chat while I wear these. You can also adjust the settings on the app it comes with and I have the bass a bit boosted and I love the sound of it so much. The battery lasts forever and I don’t need to charge it that often either. Sony did their big one with this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ValeriaG,
Thank you for choosing Sony!
We're truly heartened to learn that the WH-1000XM4 headphones are your favorite headphones ever! It's fantastic to hear that you love the sound quality, the effective noise-canceling feature, and the ability to customize the sound settings through the app. We're also glad you're finding the battery life to be excellent. Thank you for sharing your wonderful feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Weight
Great for errands, not for phone calls.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so comfortable to wear, they are lighter than Bose, and the technology in the app allows you to customize your equalizer via a quiz so you get your preferred sound. Love the talk function. However, not the best for phone calls unless you’re inside in a very quiet environment. I wear these while out running errands a lot and were fabulous on a very long road trip recently. The battery lasts quite a while too. Very impressed. Connecting to more than one device was a little convoluted but I got there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BridgetB,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the comfortable design, battery life, and smart features of the headphones. Your input is much appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Pure comfort and Amazing sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4s are on another level. The sound is rich, balanced, and immersive—every song feels like a private concert. What really stands out is the comfort; I can wear them for hours and almost forget they’re on. Premium quality through and through! With it on sale, it was definitely a win!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanDee,
Thank you for choosing Sony!
It brings us great joy to hear that the Sony WH-1000XM4 has elevated your listening experience with rich, balanced sound and exceptional comfort. Knowing they feel like a private concert and can be worn for hours means a lot to us. We're also glad the sale made it an even better experience for you. Thank you for sharing such kind words!
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Sony Works!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sounds, nice base, holds well on head when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankR,
We couldn't be happier to hear that you are enjoying the great sound and nice bass from your Sony WH-1000XM4 headphones, and that they hold well on your head even when you are working out!
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Overall solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly and even better to apple pro max headphones. Bought these as a gift but I also have one on my own I was gifted one back in 2021 and it still works perfectly. Overall these headphones have great sound quality and battery life, which is must as a college student.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazm,
Thank you for sharing your experience with the WH-1000XM4 headphones! We are really happy to hear that they continue to perform well for you and that you find the sound quality and battery life to be great.
These headphones are built with features like long-lasting battery life, quick charging and industry-leading noise cancellation to keep up with your lifestyle.
Thanks so much for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I’ve always had a problem with earbuds staying in my ears or giving me headaches so I decided to buy over the ear headphones. It was an awesome decision, these are so comfortable and the noise cancellation helps a lot when traveling. The sound quality is great but didn’t blow me out of the water. Still great though! Lots of customization in the app. Also, the battery life is outstanding; I was truly impressed. I traveled to the airport and used them on the plane twice in a row and the charge was still at ~90% which I thought was crazy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anna,
That's very nice to hear! We're glad that you're enjoying the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, ComfortCons mentioned:Volume
Not loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very loud even after messing with settings for days. Comfortable and good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderH,
Thanks for reaching out and sharing your experience with the WH-1000XM4. We're glad to hear you find them comfortable with good battery life.
Regarding the volume, the headphones do have a volume limit to protect your hearing, which might be why it feels not very loud even after adjusting the settings.
If you continue to experience any issues, feel free to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony. We appreciate your feedback.
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound qualityCons mentioned:Touch controls
Comfortable Headphones with Great Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of wireless noise canceling headphones. I bought these to replace an older pair of Sony mdr-xb950n1 cans. So far I am enjoying the upgraded features, improved comfort, and sound quality. For certain types of music I do miss the extra bass punch of the older pair, but the sound is much improved overall, as is the build quality. I love that the music pauses automatically when the headphones are removed and resumes when put back on. The noise cancelling and hear-through features are also quite nice. One of the only issues I have is with the lack of physical sound level buttons. The touch swipe feature is quite finicky and makes for a frustrating experience at times. Other than a wish for more physical buttons, I really have no complaints about this solid pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suzc.
Thanks for sharing your 5-star review of these amazing headphones. We're glad that you are happy with the upgraded features. Your feedback about the touch sensor and having physical buttons is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Hope this helps. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Price
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i work in a very loud factory. the noise cancelling feature is awesome! i can accept phone calls, start and stop conversations with voice recognition feature. alexis. long battery life and comfortable to wear. pricey but well worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi peace,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Headphones offer quality sound, amazing silence
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable enough to wear nearly all day long, which I sometimes do. The sound quality is superb. But perhaps most amazing is the sound-canceling feture. With the headset on, I hear very little other than the music playing. I would buy this item again.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing such a detailed and enthusiastic review, BigBob!
We are absolutely delighted to hear how much you are enjoying your WH-1000XM4 headphones! Your feedback on all-day comfort is fantastic—we aim for a design that makes long listening sessions a pleasure.
It’s incredibly rewarding to know that the superb sound quality and especially the industry-leading noise-canceling feature are delivering that immersive, quiet experience you need. Hearing almost nothing else but your music is exactly what we design those headphones to achieve!
Thank you again for your strong recommendation and for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass, Comfort, Sound quality
Amazing sound quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound quality is unbelievable and the bass is just as good as everyone else says. They’re extremely comfortable for long wear and don’t make your head or ears sweat like past headphones did for me. Would totally recommend even with the XM5s out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wesley, Fantastic! We're thrilled to hear that you love the amazing sound quality and the impressive bass of your WH-1000XM4. It's great to know that you find them extremely comfortable for long wear without causing any discomfort or sweating. We appreciate your recommendation, even with the XM5s available. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Great Headphones; great price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and super noise cancelling feature; adjustable and easy on the ears. Quick recharge and voice indication of on and off. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesT,
It is wonderful to hear that you are enjoying the industry-leading noise canceling and sound quality of your WH-1000XM4! We are glad the comfort, quick charging, and intuitive voice prompts are making your listening experience even better. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
My headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely buy it again Great sound, privacy sound and so comfortable to wear
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
I chose over Apple AirPods Max and Bose QC 45
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use with a MacBook Pro for casual streaming, YouTube, etc. I also use them with an iPhone13 Pro when in a room with others whom I don't want to disturb. I seriously considered the Apple Airpods Max and the Bose QC 45 as well researching many reviews and opinions. I relied heavily on the advice of my techie son who is big into HD audio (keeps his music in DSD files when possible) and is also a well headset experienced major airline pilot. While the Air Pods Max have a few trivial Apple interoperability features, the price was hugely higher. The Bose were a bit behind in features and sound reviews. These Sony's scored best on sound quality, and while I was making the choice, these Sonys went on sale - decision quickly finalized. I was worried about switching them from device to device but it's easy and quickly learned. As I studied them more, I am now using them in the mode where they are connected to both devices so I don't need to switch them. I can only listen to one device at a time, first come first heard, but that is pretty functional if you think about it. BestBuy was out of black in the store, and I am glad. All other headsets I've owned were black or gray, and I just love the blue. The battery life is fine, and USB-C charging is great. They work fine with Siri, btw. This is a minor complaint, but I would prefer that The Speak-To-Chat "time until the mode closes" choices include an ultra-short option, perhaps 5 or 7.5 seconds. I don't remember my Magnolia sales advisor's name (Austin, TX Arboretum), but he was very knowledgable. Thank you BestBuy and Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jdvoracek, Excellent choice! Glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
High quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are just what I needed. I travel a lot by air and the ANC feature blocks out nearly all the ambient sounds without having to turn the volume way up. The sound quality is full and rich even at low volumes making relaxing very easy. The battery life is good. I don’t have to worry about charging often seeing that a 3 hour usage still left me with over 90% of battery life remaining.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoseRevolve,
Thank you so much for your detailed and thoughtful review! We're so happy to hear that the Sony WH-1000XM4 headphones are exactly what you needed for air travel. It's great to know that the industry-leading ANC and rich sound quality are helping you relax, even at low volumes. We also appreciate you highlighting the exceptional battery life, which is a key feature we're proud of. Your feedback means a lot to us!
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
I can't believe how powerful they are
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. They fit wonderfully over the ear and are very comfortable to wear for hours at a time. The noise canceling technology is powerful it really turns off all the noise great for a noisy office. And of course the Sony musical speakers are top notch. It has features to change the volume and it has a feature to turn off the sound when you talk which you can turn off and on. Bluetooth pairing is very easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ropidawn, Thank you for the positive review! We're so pleased to hear you like the comfortable fit, excellent noise canceling, top-notch sound, quick attention mode, and easy Bluetooth pairing of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially thinking of buying a similar pair from different brand but thankfully was able to try these on and they were far more comfortable. No issues wearing them for a few hours in a row. The soft touch 'buttons' are a little weird to get used to (for changing song/volume etc) but easy to figure out. Sound quality is great and the app is helpful to adjust noise cancelling effects or change the auto settings. I've had them for a month and haven't had to re-charge...
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marleigh,
Thank you for purchasing our Sony WH1000XM4. You made the right choice in getting this one over other brand because you will definitely enjoy this. Listen to your favorite music without distractions, thanks to the superb noise canceling capability of our XM4, awesome sound quality and amazing battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Can't leave the house without them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I bought these in 2023 and they're still going strong. Fantastic noise canceling, great sound and the battery lasts a while on these, so no complaints here.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gapolo,
It’s rewarding to hear that your WH-1000XM4 headphones are still performing so well after years of use. We take great pride in the durability and long-lasting battery life of our products, and it is wonderful to know that the noise canceling and sound quality continue to enhance your experience every day.
Thank you for being part of the Sony family.
Regards,
Dominick