Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best for casual listening and amazing noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Themanspiderman, we're glad you like the noise canceling feature of our product. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
Really good headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have lasted me a long time. I still use them years later.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noah,
That's incredible to hear! We're so pleased your WH-1000XM4 headphones have provided you with such long-lasting enjoyment and excellent performance for years. We design our products for durability and lasting quality, and your feedback truly reinforces that commitment. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Great purchase, always room to improve
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase I have made in a while. Great canceling. Max volume is moderately high. I could have more but my ear drums probably prefer this. Easy enough to connect. Multi connection is bad Gestures could be better, having to swipe over and over to volume control is clunky. Cool feature: putting your hand over the right will lower the volume and cancelling. who really uses the NFC to connect?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lisa, You've made a great choice! We're glad you like the excellent noise cancelling feature, volume level, easy Bluetooth pairing, and cool new features of the Sony XM4. If the gestures or touch control panel is not working correctly, please refer to this link to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
We're sorry to hear about the multipoint connection issue you're having. We would like to know more about this so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Wonderful Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. Bought them for a gift. I'm told they are very comfortable and have excellent noise cancellation. Great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gizmo4774, we're glad that these headphones were a great choice for a present. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them and they’re pretty good on my ears, also the sound quality is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steelers, Fantastic! We're very happy to hear you like the comfortable fit and great sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony #.1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones are all ways working at its best , with amazing sound and quality for anything in entertainment of every day life enjoyment
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound really good they cancel most everything out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brendapanther, Amazing! We're very pleased to hear that you're enjoying the amazing sound quality and exceptional noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Top brand
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality brand with good quality sound and features
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, EidE! We're are glad to hear that you are happy with your new Sony XM4 Wireless headphones. We always strive to deliver the best quality with products. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
Wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very good. We really love them. They feel good when I put them on .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miki, Thank you for the amazing review! We're very happy to hear you love the comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sounds of perfection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy on the ears! Love the noise canceling and the hand covering feature to enable outside sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headspace, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
My fav headset!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! And I thought the Bose headset was great! These sound much better!! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleTVMan, Amazing! We're very happy to hear you're enjoying the excellent sound quality of your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Mher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it she can now listen to music even there’s a noise from outside. Noise canceling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElmerfU, we're glad your daughter loves her new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Headphones. Worth the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones. I fly a lot and these cancel out the noise pretty good. Music and movies sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zachb,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony 1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and amazing sound quality, I’ve mostly used it on airplanes. Easy app interface and setup. I would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RCushman,
Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony is better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item to replace the B headphones. Sound quality and noise canceling is better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boji, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product sound quality was great, noise cancellation ok have to tweet it on app so a bit complicated
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaC, thanks for choosing and purchasing our product! We're glad you like the sound quality of the WH1000XM4. We understand your feedback regarding the noise canceling feature setup of your Sony unit. You can find this link helpful in your concern:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony WH-1000XM4 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. I like the features that this version has. The only con for me is it does not sit tightly around my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Busky, Amazing! We're glad that you like the sound quality and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the clarity of the sound. Liked them so much I bought a second pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMLI,
You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever don’t even consider Beats or Bose - just save your time & buy these especially when they go on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Guapo,
We are glad you like it! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are so good. Noise cancellation is perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wilda, we're glad you like the noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl