Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
HORRIBLE Controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUTTONS PEOPLE. For the love of God, why is normal basic human functionality such an unreasonable request? There I was, just washing some dishes wearing headphones while on an important call, and somebody needed to get my attention and talk to me for a minute. Naturally, I go to just simply move one earpiece off of my ear to easily listen to what they needed to say real quick. No need to touch any controls at all, right? Not with wet fingers. Now the call I was on needs to hang up immediately and without warning because that's how touch screens work. I shudder to think how these headphones will suffer in slight damp rain! I usually buy the Bose Quiet Comforts, but I had to return the pair I JUST bought because of a million and a half issues, but Lord Almighty I miss those buttons. Buttons never push themselves. Just TRY to rapidly lower or raise the volume while listening to music on these Sony's. It skipped like three songs in a row just trying to do what the Bose would do SO EASILY. Honestly, like leave the touch screen for all the people who just die over every ridiculous and unnecessary innovation. Fine, but give me some dang buttons that I could use instead! Like, it's already got two buttons, an On and Off button, why not a VERY simple volume button? Better yet, why not let me turn off the idiotic touch screen on the app and just use my buttons? I will suffer through reduced capabilities with a smile on my face knowing that BASIC functions will work without worry. They are comfortable and provide good isolation, and unlike the Bose pair the microphone actually works. Time will tell how they hold up, but I fear the rain, and I fear touching the controls AT ALL knowing that it might interpret my touch as literally anything if I don't do it exactly perfectly precisely right. I did a ton of research and it seems that all the decent headphones today that have the features I need (Excellent isolation as I work with loud, rumbling equipment all day, Bluetooth, battery life, water resistance for rainy weather (yeah right, I know), and a microphone that, you know, works) all have those stupid touch screens. The exception being the Bose QC45's, but I tried em and they had so many connectivity issues, garbage mic issues, and couldn't handle the noise from a window being rolled down in a car without painful bursts of sound in my ear, so I guess I'm stuck with this crap. If there was literally ANYTHING else I would buy it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonathonJames, While we're glad you like the comfortable fit and excellent noise cancellation, we regret to hear and we apologize for any inconvenience that you experienced with touch sensor panels of your Sony WH-1000XM4. This is definitely not the news we want to hear. Please allow us to help you and turn this into a better experience. For any touch control sensor-related issues, I'd recommend following the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of physical control buttons and will be sure to forward this feedback to the appropriate department.
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Bass is great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones bass is solid and is louder than i expected!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NoahT,
Nice! We are truly happy that you are satisfied with the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Excellent sound quality. I’m very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earbuds, Great! We're happy to hear that you are enjoying the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Work great, connect to both tv and phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I need to read the technicals to understand touch functions. Connected seamlessly to the television. Allows connection to two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FLPeach, You definitely made the right choice with these headphones. We're so delighted to hear that you like the outstanding sound quality, Multipoint feature, and overall performance of the Headphones. We have valuable information and instructional videos available to help you navigate the Touch Sensor Control Panel on the WH-1000XM4 headphones. You can find everything you need by following this link: https://www.sony.com/electronics/support/articles/00204192. Thank you for choosing Sony! -Jess
Love Them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is fantastic! Also, the noise cancelation is amazing. They are exactly what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marge,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality nice sound and noise canceling is good best pair I owned so far
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi George, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Get you a pair you won’t regret it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cost great product. Shut out the world with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dud1,
That is fantastic feedback! We're thrilled to hear that the Midnight Blue WH-1000XM4 headphones are providing great value and that the industry-leading noise cancellation is effectively shutting out the world for you. Enjoy your distraction-free listening!
Thanks for choosing Sony.
Best regards, Eliab
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is clear and crisp. Cannot hear any outside noises. Definitely worth every penny. Best headset ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Futch,
Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise reduction is good. Replaced old Sony headphones. Much better sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Douglasr49, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is my favorite store and these head phones are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AldenE,
We're thrilled you're loving your WH-1000XM4 headphones! It's fantastic to hear that they're amazing. Thanks for choosing Sony. -Eliab
Noise canceling at its finest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews are right on this headphone. These have got to be the best bang for the buck headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrueBlue, Awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones in its price range. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Great headphones, but issues with bluetooth.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with bluetooth connection when connecting to 2 devices, even after changing setting to prioritize to stable connection (sony headphones app). Besides that, awesome sound signature and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi higha,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you're having connectivity issues. We would like to know more about your concern and help you out. Please send us an email at socialsupport@am.sony.com with the following information:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Ralph
Sony Social Support
Jammin' on the mower
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headgear. Works great on the lawn mower. I picked up a second pair so my wife could have her own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Andy,
Thanks for the comments and for the 5-star rating! It’s amazing to hear that our product has exceeded your expectations! We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have an excellent day!
-DiegoV
Awsome sound!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound , amazing noise cancellation does great at blocking sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi China,
Perfect! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're good. However, I was a little disappointed in the features, quality, and comfort. The most annoying part with these is the touch controls. The touch controls are too frustrating to have use regularly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi theojacktar,
We appreciate your review of the headphones. It's unfortunate that you are not having the best experience with the touch controls. These links may help you improve your experience with the touch sensor:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Hope this helps. Thanks for sharing your review and for choosing Sony!
-Ralph
Amazing Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good, pretty amazing as far as noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigO,
Amazing! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
I got to use once
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Sound raves about them. I got to use them once and was impressed with the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Great! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Zone out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow what a great Sony product got this right before a flight to Arizona it was nice to zone everybody out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jbarr,
We appreciate the 5-star rating and we are glad you're happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Best Headphones on the market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! These have crisp sound, amazing noise canceling, and an easy to use interface. I highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi musicjunkie,
You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Heaphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and sound. I bought them for someone and they liked it lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dugi,
You made the right choice! We're glad that you like the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph