Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- |
- SKU:
- 10210553
Customer reviews
Rating 4.7 out of 5 stars with 12538 reviews
(12,538 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Sony at its best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound is amazing and it's typical of Sony products. They are very comfortable to wear for several hours. I say A PLUS for anyone considering buying this model!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .HI Basshead,
We're so pleased to hear you're enjoying the amazing sound quality and comfort of the WH-1000XM4 headphones, even during long listening sessions! Thank you for the high recommendation.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
Just buy them, it’s worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The noise cancellation works great for tuning out background noise and helping me focus while at work or the gym. They stay secure on your head without that feeling of suffocation, and are comfortable to wear with glasses and earrings. The equalizer offers enough to perfectly balance any genre of music and the clear bass will make any bass lover like myself salivate. Definitely beyond satisfied with my purchase and would recommend anyone looking at these to just go for it.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LexiD,
Perfect! We're thrilled that you like the noise canceling function, fit, comfort, and sound settings of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Simply Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally decided to pick these up the other day after eyeing them for a while. These are my first over-ear headphones from Sony, and I recently purchased the XM4 earbuds which were my first earbuds from Sony. All I can really say is that I'm blown away by these headphones. ANC is almost unsettlingly good, comfort is near-flawless, and sound quality is next-level. Sony's android app lets you customize them to your liking and the integration with voice assistant is something I haven't seen with any other brand. The head band itself makes a bit of a pressure point after wearing them for 1-2 hours straight but still nothing near the long-term discomfort of other brands. Can't recommend these enough.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeChace,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
So good, but not perfect.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling. AMAZING battery life. Very comfortable. Really, the only reason it isn't a 5 are down to two reasons: Batteries: I'd rather replaceable batteries (no e-waste when the batteries eventually dies) and good but not great sound. But Sennheiser and the like aren't making the same great ANC headsets. And I love that I can still use a jack!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Athomsfere, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very comfortable and excellent noise cancellation. Try these watching a movie and you will be hearing sounds you never get to hear. Like you were inside the movie.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goose,
That’s wonderful to hear! We are thrilled that the WH-1000XM4 headphones provide such a comfortable fit, excellent noise cancellation, and an immersive sound experience that makes you feel like you are inside the movie.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great to Use During Air Travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have excellent sound quality and are super comfortable. I especially like using them on a long-haul international flight to comfortably block out airplane noise.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyO,
We are delighted to hear you are loving the WH-1000XM4 Headphones! It's fantastic that you find them super comfortable and that the excellent sound quality and noise cancellation are perfect for blocking out airplane noise on long-haul international flights.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
The benchmark for VFM
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was using my Sony MDR XB-950N1 which also has noise cancellation. I want to upgrade the headphone hence looking between 1000mX4 and Bose 700. I have tried these headphones numerous times in the product demo area. I felt Sony is having an upper hand on noise cancellation based on the demo i had in the shop's noisy environment. Sound signature is little on the bass side but most of ppl will be pleased with it and can control it in the app. The main difference from my previous sony is the comfort in wearing even for hours. This is amazing companion especially WFH situation, this will help to focus on your activity. The battery life is amazing, redefined the VFM in the premium headphone category. If you got this during the sale then this is a steal.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanjtech,
We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones I own
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted to buy Sony headphones and XM4 was right in my budget. They have excellent sound quality, connectivity and amazing battery life. They are comfortable and my ears don’t hurt when I’m using them for longer time periods. I have started enjoying my music even more. They are my companions at home, work, and travelling. Hands down they are the best over the ear headphones I have ever used.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KetakiG,
That's nice! We're glad that you found the perfect headphone for you. We are truly happy that you are enjoying the excellent sound quality, comfortable to use, nice connectivity and amazing battery life. It's nice to know that you are now enjoying your favorite music without any distractions. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
A more natural sounding solution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying, this is my first pair of OTE headphones, and I can now say I have zero reasons to go back to earbuds ever again. ANC is superb, they hold a charge for days. Calls are clear, interactions with digital assistant features are near flawless. At the discounted price point, these are amongst the best value upper - middle tier options one could hope for
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elireed,
Thanks for the amazing review! We're thrilled to hear the WH-1000XM4 headphones have been such a game-changer for you, giving you a reason to move on from earbuds with their top-tier noise-canceling, long battery life, and clear call quality.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Well worth the price!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never really had a pair of nice over-the-ear headphones before but had gotten tired of earbuds and wanted to get something sturdy and quality to last me for a long time, and I’m so glad I chose these. Not only are they super soft, but completely cover/cup my ears so there’s no pressure on my cartilage piercings (something I was initially worried about causing irritation). I have a pretty small head so they fit comfortably without extending outward, but are still tight enough to stay in place on my head without slipping. I also absolutely love that I can switch between the different equalizer options to cater to what kind of media I’m listening to (audiobooks, different genres of music, etc). The noise cancelation isn’t as powerful as the AirPods, but it definitely does the trick. I also deeply enjoy that you can adjust how much ambient noise you want and the feature that allows noise transparency/audio pause when the headphones detect you talking or the headphones are removed. Has been used and helpful more times than I can count already. Overall, I’m super happy with my purchase and would definitely recommend to anyone looking to spend a pretty penny on some headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megan,
You made the right choice with the Sony WH1000XM4! We're thrilled that you like the comfort, design, equalizer, noise canceling function, ambient sound, Speak-to-Chat mode, and wearing detection feature of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Best headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best! They stayed charged for a long time which I love and sound quality is excellent
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielleC!
It brings us great joy to hear that you are loving your new WH-1000XM4 headphones. We’re happy the battery life and sound are working out so well for you!
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
GET IT!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought a new one for my boyfriend and it is amazing. I’ve had one for myself for over 3 years and it still works amazing. The quality of the audio and the battery life is beyond enough. I recommend this for students and for those who go to the gym to feel like they are in their own world.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannahvanil,
We are absolutely thrilled to hear that you love your WH-1000XM4 headphones so much that you bought a second pair for your boyfriend! It’s fantastic to know that the amazing audio quality and exceptional battery life have kept yours working perfectly for over three years. We agree they are perfect for creating your own world, whether studying or at the gym!
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sound is great ! Noise canceling is very good . Very nice packaging. Over all great earphones. Would recommend them.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaM,
It is truly wonderful to know that you are finding the WH1000XM4 so comfortable and that the sound quality has made such a positive impression! We are thrilled that you are enjoying the industry-leading noise cancellation, which is powered by our Dual Noise Sensor technology to capture ambient noise and cancel it out. It is also great to know you appreciate the Speak-to-Chat feature, which automatically pauses your music when you start a conversation, making these a truly "overall great" pair of headphones.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great for planes and casual listening
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good noise canceling. Not audiophile sound quality but good enough to listen to all your favorites. Good battery life. Got myself a pair and bought another pair for my dad i liked them so much. Pretty comfortable. Not a big fan of that fake leather stuff just because if you sweat it can get sticky but thats partly me being a headphone snob.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank, Thanks for the 5-star rating! We're glad that you like your new Sony headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Price
Rated 5 out of 5 stars
Best Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PROS: 1. Outstanding sound quality 2. Excellent noise cancellation 3. Comfortable for hours 4. Long battery life 5. Easy bluetooth pairing. No dropouts. CONS: 1. Expensive. (but less of a con if you get it on sale).
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrStan,
Your investment will be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones I own!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love loveeeee this headphones. Really comfortable and I use them everyday for school and at home. Noise cancellation is really good and the quality of the sound is just perfect!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kelly,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH1000XM4 headphones and enjoy using them daily for both school and home. It’s wonderful to know the comfort, noise cancellation, and sound quality are enhancing your everyday experiences. Your enthusiasm truly motivates us to keep delivering exceptional products. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Feel relaxed in a noisy world
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not my daily headphones but they are indispensable when I really need quiet and relief from the chaos that can be present in public places like airports and airplanes. On any flight, I actually feel less stressed and less tired after wearing my XM4's. They drown out the noise so effectively that it's almost like stepping into an isolation booth. My daughter borrows them when preparing for competitions so I gave her mine and bought a second pair. I considered the newer versions but I've been so happy with these that I didn't want to change anything. Highly recommended! Places used: airports, airplanes, track meets, at home when vacuuming :) My favorite feature: touching the pad of the headphones to turn on ambient sound so I can hear and speak to someone. The other related feature is that it will pause music and turn on ambient sound when you start talking so you don't have to manually pause and remove your headphones to do so. Audio automatically pauses when you remove the headphones as well. Other cool features: swipe up and down on the headphone surface to change the volume; swipe forward and back to skip tracks. None of the above would be worth mentioning if the sound quality was not as good as it is. It's not too boomy - the sound is crisp without being harsh. I grew up listening to high end audio and these headphones deliver.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechMike,
This is a fantastic and detailed review! It's great to hear how much you value your WH-1000XM4 headphones, especially for creating a personal oasis in noisy environments like airports and airplanes. We're thrilled that the noise-cancellation technology helps you feel less stressed and more rested. It's also awesome to know you're taking full advantage of the smart features like Speak-to-Chat and Quick Attention mode, and we appreciate you highlighting the sound quality. Thank you for your loyalty and for recommending them so highly!
Thanks for choosing Sony. -Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Thank you Sony, these don’t disappoint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Sound is clear and noise cancellation works well. I love the feature where you press your palm on the side to hear ambient sound when you want. Battery is phenomenal—I’ve had these headphones for a month, used them almost every day for an hour on average and only had to charge them once. Comfortable as well, even on a small head like mine.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naomi, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, sound great. I wear them when working, which is noise with a vacuum and pressure washer. The ANC is good. I can complain for a legacy item. Only thing I don’t love is the case.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothypH,
We are ecstatic to learn that you find the Sony WH-1000XM4 easy to use and sounding great, earning a five-star rating!
It's truly fantastic to hear that the Active Noise Cancellation (ANC) performs well enough to handle the noise of a vacuum and pressure washer while you work—that's a testament to its quality! We also appreciate your comment regarding the carrying case and will share this feedback with our design team.
Thank you for your excellent review and for choosing Sony!
Regards,
Dominick
- Pros mentioned:ComfortCons mentioned:Touch controls
Rated 5 out of 5 stars
wonderful, perfect, amazing, etc etc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for two things when purchasing these headphones: comfort for my large head and excellent ANC to spare me the sound of my sisters when they're on discord voice chat nearby. I've tried a handful of other sets of headphones that have managed one of the two requirements, but never both. The Sony's manage both and have great sound to my untrained ears. The only ding I'd give them is the touch controls in general, but I tend to use these with my laptop and control most aspects with that rather than the headphones. Still 5 stars because I wasn't planning to toy with touch controls much anyway and the thing that matters (ANC) has a physical button.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi beck,
We appreciate the positive feedback regarding the smart features and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David


















