Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- |
- SKU:
- 10210553
Customer reviews
Rating 4.7 out of 5 stars with 12538 reviews
(12,538 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
10/10 headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones I have owned. I used them during a 9 hour flight to Hawai’i and I was pleased at how comfortable they are over long wear periods. Great noise canceling, I accidentally put it on noice canceling at work and my co workers have to walk up and talk to me because I genuinely can barely hear them. Batterie seems to last the advertised 30 hours. 10/10 would recommend. Unable to speak on longevity/ build quality over time.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanaelB, nice! We're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely incredible. The sound quality is top-notch, and the noise-cancelling feature is a game-changer. It blocks out almost all ambient noise, making them perfect for travel or just focusing on work. They are also extremely comfortable to wear for long periods. I highly recommend them to anyone in the market for a premium audio experience.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorG,
Thank you for choosing Sony!
We're thrilled to hear you're enjoying your WH-1000XM4 headphones! We're glad that you're appreciating the top-notch sound quality, the game-changing noise-cancelling feature, and the comfort for long listening sessions. Thank you for your kind recommendation; we appreciate your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort
Rated 5 out of 5 stars
Amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones truly are the best! They are extremely comfortable to wear – even with glasses – and the noise cancellation is truly exceptional. Taking meetings in office, on an airplane or train, listening to music – they're really a game changer! Also love that you can connect two devices at the same time, so switching from my phone to laptop is seamless!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulE!
We are thrilled to hear that your WH-1000XM4 headphones have been such a game changer for your daily routine. It’s great to know that they stay comfortable even with your glasses and that the dual device connection is making your life a bit easier when switching between your phone and laptop!
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best over-ear headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has tremendously changed by music listening experience. 1. The battery life on the device is amazing. I will go days where I listen to music for a couple hours or more before I get to even 40 percent battery life. 2. The noise cancelling abilities are better than I have heard in other over ear headphones. 3. Build quality is light yet solid, making it a comfortable wear for long periods of times. 3. The app the comes paired with the headphone allows for many useful abilities such as noise canceling adaption, multiple device connection, and many more. Overall great headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Awesome! We're glad that you like the battery life, noise canceling function, design, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Headphones are Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage grandchild wanted these as a gift. They are beyond a doubt the best headphones that could've been purchased. High Quality sounds, comfortable to wear.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineA,
Thank you for your feedback! We are thrilled to hear that your grandchild is enjoying their new gift and that the sound quality and comfort have exceeded your expectations.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Amazing Product!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned a set of the previous generation in time for this new addition. While I've yet to utilize all functions of this, I can say that what it sells you on (Battery life, ANC - Active Noise Cancelling) and built in assistant (Alexa/Google Assist), it does amazingly well. The promise of dual connectivity will help greatly from the work from home life. Toggling between Videos on one device (laptop) and an incoming phone call (cell phone) is seamless to the point that (dual connectivity) it happens immediately and reverts back to what you were doing. Very impressed but it's not a must, more so a huge bonus. Plus a user like myself who is an active traveler will utilize both the promise of cancelling surrounding noises while enjoying music.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friend - Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
awesome sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved my bose qc 35 and bought these to try out. the bass is much deeper and i love for music and movies. I do like the passive technology when i fly i can easily listen to flight changes etc without removing my headphones. Comfortable and now my designated travel set. However qc35 are still a bit more comfortable for extended use like gaming or for work. also the app is great and i can manage the noise canceling from my phone-- in addition its easy to manage multiple phones synced simultaneously (i have a work phone and personal phone) so playing music on one device and getting email notifications on the other is convenient.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George,
Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
Gaming and music
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are much better than the ult wear if anyone is wondering, Ult wear’s are not good. I purchased both and returned the ults immediately and kept the xm4’s. for $200 or even $150 I can’t recommend the ult. Xm4’s are clean and clear in all areas and similar bass as the ult. The old sony xb900n are vastly better than the ult in everyway, new is not always better for the ULT. XM4’s for gaming it’s surprisingly very good. Clean bass and soundstage is good for closed back, some gsmes im finding myself hearing new sounds and shocked out good they are for gaming. As Someone who games with the audeze maxwell headphone ($300) the xm4 are better than maxwells when gaming wired to a controller. (Consoles) very impressed and on sale for $200 its a great buy. These will stay in the collection
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xpiper343, Thank you for sharing your reviews on our Sony headphones. We're thrilled to hear that you enjoyed the XM4s! However, we're sorry to learn that the ULT headphones didn't meet your expectations. Your feedback is invaluable to us, and we appreciate you sharing it as it will help us enhance our products in the future. Enjoy your XM4 headphones and thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Battery life, Comfort
Rated 5 out of 5 stars
Awesome Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really excellent headphones. Comfortable. Long lasting battery. Compact. Very balanced sound. Not boomy or fatiguing, but bass goes down low. Noise canceling feature is great.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jimthegamer,
We appreciate the positive feedback and we're glad you like the comfort, battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Switched from Bose QC 35ii
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently bought these to replace a pair of Bose QC 35ii's that'd I'd been using for travel for several years, and the leather had finally given way (and aftermarket replacement ear pads just ruined them). I've always liked these Sony's, and bit the bullet and switched. Overall, I do really like these. They are a tick heavier than the Bose equivalents, but not all that noticeable even with a few hours of wear. The sound equalizing is really nice, and a big differentiator from Bose. Really strong bass. It's more noticeable which is L/R compared to the Bose. It's a little thing, and maybe I'm just a moron, but there's a visible difference. The 3.5mm cord is a lot heftier than what Bose provides. I never broke mine, but I was always worried it would happen. Great battery life. A couple negative marks (and why I can't give them 5 stars)... The "vacuum" created with ANC is a lot more noticeable to me than with my old Bose headset, and I'm not in love with that after using these on a few trips. Also, I'm not in love with the lack of buttons and dependence on touch "gestures" for controlling volume, skipping, and pausing. I also worry that, over time, there will be visible wear on that headphone (right side). At least for volume, it'd be nice to have more tactile control (see people's complaints about touch screens on cars). Definitely would recommend these though if they're in budget. All-in-all...great set of headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewD,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the comfort, sound quality, supplied headphone cable, and battery life of the headphones. Your feedback about the noise canceling function and physical buttons is greatly appreciated. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
I love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an audiophile by an any means, but the sound quality in my opinion is so nice! Comfort wise, I would say the band on top gets a little uncomfy after around an hour of wear.. I don’t tend to wear them for too long, but it would be something to consider if that relates to you. No worries regarding battery life, it holds up far longer than what’s expected in my opinion. Overall really nice, would recommend!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ANNAG,
Thank you for choosing Sony!
We're elated to hear that you enjoy the sound quality and battery life of the WH1000XM4. We appreciate your feedback regarding the headband comfort and will forward your comments to our dedicated Sony team as we strive to enhance our products. Thank you for your recommendation and thoughtful review!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Rated 5 out of 5 stars
Simply the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable with outstanding batter life. Best headphones I've ever owned.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nathaniel,
We are very glad to hear that the WH-1000XM4 has earned the title of the best headphones you’ve ever owned! We designed these with super-soft, pressure-relieving earpads in foamed urethane to ensure they stay comfortable for those long listening sessions. To complement that comfort, we’ve packed them with up to 30 hours of battery life and a quick-charge feature that gives you 5 hours of playback from just a 10-minute charge, so your music never has to pause for long.
Thank you for choosing Sony and for being such a valued member of the Sony family
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony Xm4000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and comfy with good battery life. Sound quality is pretty good.overall some great headphones
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamK, we're glad you like the comfort, battery and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Don’t hesitate, Go ahead and BUY.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are phenomenal. Noice cancellation, in app customization, sleek design…they’re really great. I picked these up because I refuse to pay for the AirPod Max. I used the headphones in the office, at the gym, and at home. They pair almost as nice as some of my Apple products, so don’t worry about lack of compatibility if you’re in the apple ecosystem. I truly don’t have any complaints. I can keep them on for hours at a time and barely kill the battery. These are everything I need when I want to fully dive into my listening experience.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeamateurApplepro, Awesome! We're glad that you like the sound quality and noise canceling function, and design of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Premium sound at an accessible price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually don't spend this much on headphones. Well, never have I ever. I usually stick to included earbuds which are no longer or those less than $20. So, this was a splurge and one that was well worth it. I got it on sale but would totally buy it at full price. These are THAT good. The Sony app is actually useful and has a myriad of settings to dial in the optimal sound for the environment. It also allows you to adjust ANC to be able to hear ambient sounds. One of my most used features is the gesture that if you hold the right ear cup, it'll pause music. It can also pause music if you start talking. There are too many features to list here. Overall, I would recommend these all day long.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyfella,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Love these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Sound is amazing, noise cancelling is the best I've ever heard. Very comfortable
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LadonnaU,
Thank you for choosing Sony!
It brings us great joy to hear that you love the WH1000XM4 headphones. We're glad the sound quality, noise-cancelling, and comfort have made such a positive impact on your listening experience. Your enthusiasm truly motivates us to keep delivering top-tier audio products.
Best regards,
-Fred
- Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
Sound and Supreme Comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 is a stellar pair of wireless over-ear headphones that delivers an exceptional audio experience coupled with unparalleled comfort. The sound quality is truly impressive, offering a well-balanced and immersive audio profile. The headphones boast powerful bass, clear mids, and crisp highs, creating a rich and detailed listening experience across various genres.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnnyM,
Thank you for sharing your thoughts on our Sony WH1000XM4. We are truly honored to know that you are pleased with the audio quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Must buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. It’s super easy and sound is amazing. The unit is very comfortable
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pmsimon,
Thank you for choosing Sony!
We're excited to hear that the WH-1000XM4 headphones are easy to use and provide amazing sound while being very comfortable. Your positive experience encourages us to continue delivering products that enhance your everyday listening moments.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last headphones were fake "refurbished" Beats earbuds from Wish that I bought 4 years ago. So preface, my bar was probably pretty low. The battery life and audio quality are awesome. I've been enjoying going back through my music and am really noticing the difference that comes with quality. Also, I use it as a gaming headset and works just fine for that as well. I tried the XM5s in store and although there was a slight improvement in audio and fit, it was not enough to justify the extra money and larger size. As a big-eared individual, the headphones do get uncomfortable after a couple hours. But that's a me problem as all headphones do that and after that long of a time, I should take a break to not worsen my tinnitus.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronG, We are delighted to hear that you've been revisiting your music and appreciating the enhanced quality that the WH-1000XM4 headphones provide. Having read your review regarding the comfort, if you wear the headphones for a long time, your ears may start hurting. Use the headphones while taking breaks periodically. Fortunately, our WH-1000XM4 feature a convenient slider that allows you to adjust the headband length for an optimal fit and comfortable listening experience. Please keep in mind that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Excellent sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good quality sound i would recommend this headphones and the noise reduction also works well and it is comfortable its not too tight
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaraC,
That's great! Thank you for sharing your honest review and we highly appreciate that. We're delighted to hear that you are very much pleased with the audio quality, noise canceling capability and comfort of our XM4. Thanks for your recommendation and for choosing Sony! - Marco


















