Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Battery life, Sound quality
Best headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've had. Good bass in the headphones with really good noise cancellation. It also comes with a travel friendly pouch where it holds all your wires. I only charge my headohones 1-2 times a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielE,
Thank you for the 5-star rating! We appreciate your time sharing this wonderful feedback regarding our headphones. We're happy to hear that you like the bass sound quality and industry leading noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
One Word: Awesome!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little background, I have been enjoying my silence in the office during the lockdown as most people either be working from home or coming in shifts thereby creating an extremely peaceful work environment. Fast forward a couple of months, people showing up in the office increased exponentially and so did all the gossips they had to share. So I bought these headphones on a whim. There hasn't been a single day in the office that I have not used them. They are amazing in all respects. Let start in the order of qualities I appreciate in them. ANC: The best feature of these headphones for me is the active noise cancellation. All the chatter and bs is just blocked to the point where you can enjoy a dumbed-down version of the silence. Make no mistake, they will not completely make your environment similar to pin-drop silence but be rest assured you shall feel the difference for sure. Battery: I don't care about the numbers but there hasn't been a single day that I have run out of the juice in them. That doesn't mean they won't but just means if you are judicious enough to keel an eye on the battery and keep charging for a couple of hrs, you are good. In case you do forget, good old wired technology is for your rescue. Sound: It's SONY, enough said. The sound quality is amazing. The sound stage is wide, well balanced, and yes the EQ does come in handy for a bass lover like me. Build quality: You get what you pay for, so since you paying the premium you do get lightweight, well build headphones. The headband is comfortable. The ear cups have the right amount of cushion and do not get bothersome even after 10hrs of use. That is the max I have tried on a single stretch. The ANC feature can make you feel a little uncomfortable with weird pressure feeling but I could live with it for 10hrs. EXTRA: Speak to chat, amazing function when in office worst when you are at home and your jam comes on. The touch on the right ear cup is flawless. Every time I want to execute a function, it is done. Final: I would highly recommend this investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saurabh,
We appreciate your in-depth review of the headphones. We're thrilled that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with these headphones. Sound quality is great and you can adjust the eq levels in the app. Battery life is surprisingly long lasting. I used this off and on (mostly on) a 12-hour flight without recharging. It is comfortable and convenient to carry around! I recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClayC,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality, battery performance, and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Nice pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very comfortable and they feel like good quality. The case is very practical and Stylish. The only issue I have wit the fact that the battery was extremely low, which is not healthy for the overall battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ovidiu,
Thank you for choosing Sony!
We couldn't be happier to hear that you find the WH1000XM4 headphones comfortable and of good quality, and that the case is both practical and stylish. We apologize for the inconvenience caused by the low battery upon arrival. To help improve your battery experience, we recommend reviewing this helpful article: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html?search=battery.
Your feedback is very important to us as we continue to enhance our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, great noise canelling, very sleek and you’ll fall back in love with music. Used for gym and all I do is wipe the sweat bc I sweat a lot and I’m good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardT,
We are very glad to hear that the WH-1000XM4 headphones have made you "fall back in love with music"! That is wonderful feedback. We're thrilled you appreciate the great sound quality, powerful noise canceling, and sleek design, and that they perform perfectly for your intense gym workouts! Thank you for the five-star review and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable. Great sounds. The ANC works really well. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelL,
We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
He loves it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son now 15 goes thru a pair of headphones every 1 -2 years. I used to pick them out for him but now he checks for reviews and compares features available against features he likes. Between comfort, connectivity and the case he’ll tell me something else he’s found about these that he likes. The option to go wired or wireless
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Best Headphones I've Ever Had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best headphones I've ever had. The sound amazing, they are comfortable, and best of all because the XM6s are out these are at a perfect price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BizarroStormy,
That's fantastic to hear! We are delighted that the WH-1000XM4 headphones are the best you've ever had, and that you are enjoying the amazing sound and comfort, especially at the current excellent price point.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Good value worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no problems pairing with my TV. Though it seems to be a bit of a hassle to pair with a second item. Can be done, but not worth it to do right now for me. Audio range and sound are good. Not as nice, crisp or dynamic as my Monster DNA headphones (but they are wired). They are quite comfortable, can wear them for hours binge watching TV. Which is what I got them for - being up late watching TV without disturbing others in the household. Battery life is great! Could binge a few days on a full charge. I only need to charge once a week. Packaging and quality are good. Was not interested/concerned with noise canceling, but now that I have it, it is nice. Works well. Was not even aware of it at first, but one time I removed them and realized all the noise it had been removing (furnace, clothes dryer, ext.) Very aware of how much this does now and appreciate the feature. Not having to adjust the volume up or down every time the furnace kicks on or off is nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DionysusCSW, Thank you for the positive feedback! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Solid headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros - great headphones, long battery life, great sound, volume goes up high, like the app with it, comfortable on ears, adjustable, cancels out most noise, works fine with iPhone Cons - sound leaks a lot, not 100% noise cancelling, starts hurting top of head after long use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamM, Thank you for sharing your experience with us! We're delighted to hear that you're enjoying your new Sony XM4 headphones. It's great to know that you appreciate their exceptional sound quality, long battery life, user-friendly app, seamless connectivity, comfort, and effective noise-canceling features. We understand that you may be experiencing discomfort during extended wear, and we apologize for that. We recommend adjusting the headband to better fit your head. As for the noise-cancelling feature, your headphones are equipped with a function called NC Optimizer. This feature enhances noise cancellation by analyzing factors such as the shape of your face, hairstyle, how you wear the headset (including whether you wear glasses), and changes in air pressure, such as when you're on an airplane. For optimal performance, we suggest running the NC Optimizer function the first time you use the headset, whenever your wearing conditions change, or when transitioning between being on an airplane and on the ground. For more information, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752831.html. For more information regarding the noise cancelling you may refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752738.html Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the WH1000XM4. Thank you once again, and we hope this helps you return to enjoying your headphones! Sincerely, Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Outstanding wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My main purpose, in buying these headphones, was to get excellent sound quality in a wireless setting. These certainly provide that. The noise cancelling is very good as well. The headphones are also very comfortable and reasonably light, comparable to my wired headphones. Battery life is quite amazing- I can go 1-2 weeks without charging. It appears well made, with a quality feel (esthetically not super exciting, but that is OK) The 360 audio feature is nice, but I am perfectly satisfied without it- limited to a few sources (like Tidal, with premium level subscription), and not worth it for me. Movies sound great. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJDP, Thank you for purchasing and choosing the WH1000XM4. We're thrilled to hear you like the excellent sound quality, noise canceling feature, comfortable & lightweight design, and long-lasting battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Great for all day use!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how much battery the headphones have as they have lasted a few days for me without ahh additional charges. It also only takes 10 minutes to charge and it is comfortable and the soun quality is good. It also stays on while I am jogging which is a highlight of the headphones for me. Overall a really great headphone and I definitely got my moneys worth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elitechreviews, amazing! We're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Best Over Ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have purchased a few of these over the past few years. For family as well as myself. Have tried three other over ear headphones and these have, by far, the best noise cancelling, battery life, sound quality and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Annewithane! We're glad you are impressed with the noise canceling feature and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Sound quality
Great buy! You won’t regret it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and bass, easy charging and storage. Used to be a beats user but they always broke within a year.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Elena!
We are so happy to hear that you're enjoying the sound and bass on your WH-1000XM4! We take a lot of pride in the build quality and longevity of our headphones, so it’s wonderful to know they are feeling like a reliable upgrade for you. We also love hearing that the charging and storage features are fitting perfectly into your routine.
Welcome to the Sony family! We’re confident these will keep the music going for a long time to come.
Best regards,
Gus, Sony North America Customer Support
- Pros mentioned:Battery life, Comfort, Sound quality
Great all-around option for gaming/work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been great. Reliable, comfy, and good sound -- perhaps not audiophile quality but perfect for basically anyone else. The comfort is the most important thing for me, since I work a desk job and game. These are supremely comfy even for 2 or 3 hour meetings, and the battery lasts a long time and recharges very quickly. The software support is acceptable (although clunky) but the defaults out of the box are fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kcmorow, We are glad to hear you are enjoying the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay
- Pros mentioned:Comfort, Sound quality
Great for the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really terrific, the noise cancelation is wonderful! Sound reproduction is very good and it fits my oversized head. Gonna get another set for work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelS,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WH1000XM4 headphones! It’s great to know the noise cancellation and sound quality are standing out for you, along with a comfortable fit. It’s fantastic to know you’re planning to get another set for work. Your feedback means a lot to us, and we truly appreciate you making our headphones a part of both your personal and professional life.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Awesome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works exactly like it says. It is very comfortable over my ears and the charge lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris19! It brings us great satisfaction to hear that your WH-1000XM4 is working out so well and that you find the fit comfortable for long listening sessions. We're glad the battery life is keeping up with your needs!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Better Than Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, easy to use, easy connectivity, very good sound quality, very good noise canceling. Better than Bose for less money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SylvereGray!
We are delighted to hear that you are enjoying the comfort, sound quality, and noise canceling of your WH-1000XM4 headphones. It’s also great to know you found them to be a superior value!
Thank you for choosing Sony for your audio needs.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Comfort, Sound quality
Wonderful headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They have an excellent noise canceling feature and the music sound like you are at a concert. They are quite comfortable and am able to wear them for a couple hours straight. The app is an excellent companion to the headphones although you don't need it to use them. Deep bass and very clear vocals. They are also really good for audiobooks or podcasts. The phone call quality it great with the noise canceling so that all you hear is the person you are talking to without a bunch of background noise. I would recommend these headphones for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cparks, Awesome! We are so glad to hear that you are happy with the noise canceling feature and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing headphones for music lovers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sounding headphones. I upgraded to these from the WH1000XM2's, which were still going strong but the earpads were falling apart and I couldn't find replacements for them. Definite improvements over the XM2's - better comfort, better noise canceling, better battery life. Don't pay full price for these, when they go on sale, they *really* go on sale and you can get a significant discount. I chose these over the XM5's because of the fold-up design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sjrash,
Thank you so much for sharing your experience so far with your WH-1000XM4! We are extremely pleased to hear you are enjoying the exceptional sound quality, amazing noise cancellation, and overall improvements of these headphones. The WH-1000XM4 is a great choice for an upgrade. We're also sorry to learn the earpads were falling apart. For earpads replacement, please refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess