Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
pick up ladies for sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound; sweet look. Borat would be pleased with the installed kitten magnet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yomoneyinmypocketlooksgud,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
As good as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply amazing sound. I took advantage of the Tidal promotion shipped with headphones and listening to music in 360 Reality Audio is like hearing it for the first time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willdeedle, Wow! We're thrilled to hear you appreciate the sound quality and 360 reality audio feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Worth every penny .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.By far the best headphones i have ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Silenceisgolden, Amazing! We're glad that you are enjoying the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Fav pair of noise cancellation headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, no issues with it yet. compact carrying case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi michd, Awesome! we're glad that you like the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Love
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these and will buy another pair. Full bodied sound and pretty noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VicW, we're glad you love our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones, and even better sounding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krob,
Awesome! We're glad that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my daughter. They are one of the best headphones. She lives rhem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi thermostat,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had that weren’t a gaming headset!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sam21,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Fun Travel Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty great. Definitely not what I'd consider hifi, but they work awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notilloc,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
The Best Bluetooth Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money. This is the most comfortable headphones i have ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dordon, Awesome! We are so glad to hear that you are with the comfort that the WH1000XM4 Headphone provides! Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Confortable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Super comfortable. Cool storage case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawb,
Great! We're glad that you like the comfort and supplied carrying case of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Mx3 vs Mx4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the MX3s. The noise cancelling is slightly better. I would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TDavis,
Great! We're glad that you are happy with the upgrade! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones to use. The xm4 are a brilliant masterpiece
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ron1,
Awesome! We're thrilled to hear that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Noise Canceling functionality Is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for pair of over the ear noise canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sirens, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Not very durable?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had dropped them from a small distance above the ground and the right hinge completely broke and the cup was just dangling, overall the audio and noise cancelling are great but you’d just expect them to be more durable for the amount your paying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhlayahC, we're glad you like the sound quality and noise canceling feature of our product. We're sorry about what happened to your Sony. The limited warranty of your headphones does not cover any kind of accidental or physical damage. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. ~Earl
Worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are spectacular! Worth the money to get the upgraded newer model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Thank you so much for the 5 Star review. We are really delighted to hear you are satisfied with the superb performance of our WH-1000XM4 for its price!
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Amazing noise canceling and great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise canceling is amazing. I love being able to connect to two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gaby, we're glad that you're enjoying the sound quality, noise canceling and multipoint functions of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Excellent Noise Cancelling but issues already show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my girlfriend and she absolutely loves them. The issue I refer to above is the new warble sound coming out of the left ear cup. An internet search shows a consensus that this it has something to do with moisture buildup in the earcups that mess with the ability to pressurize properly. These headphones are meant for everything, including being out an about and working out, so it is disappointing that waterproofing is weak. Good news is that Sony agreed to exchange them since we are still in the warranty window. Great headphones, just be careful with your head wetness... apparently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lnf4116, We're glad that your girlfriend was enjoying its amazing features. It's unfortunate that you had to replace the headset. Rest assured that your feedback will help us improve the quality and performance of our products. We hope that you'll have a better experience with the replacement unit. Thanks for your review and for choosing Sony. ~Ralph
Sensitive mic but very comfy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset. Very comfy which is what I was looking for. Mic is very sensitive, it will pick up a squirrel faart from 50 yards away :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrypticDawg,
We're glad that you like the comfort of these amazing headphones. We appreciate your opinion on its mic function.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and great build quality, nice upgrade from m3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dragon11,
Thank you for an amazing review! We're glad you love the incredible sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris