Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Better than Bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose. I have both and these are better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MImomof3, Awesome! Glad to hear that you are liking your WH-1000XM4 better! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Unbelievably quiet!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used them on a loud flight and couldn't hear a thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Wow! We're delighted to hear you like industry-leading noise cancelation of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Recommended buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is excellent, noise-canceling is great and very easy to connect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boseheadphones,
We're glad that you're enjoying the sound quality, connectivity, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True to the description!!! Sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Los213k,
Perfect! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves his! He was amazed at the noise cancelling ability!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maivlaghawj,
We're glad that your husband is enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
They never leave my ear!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how intuitive they are. Had the khaki ones, and bought the black ones the moment they went on sale, because I wear them everywhere. Can’t wait for them to come in blue (fingers crossed).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoamShlongsky, Thank you so much for giving the product a perfect rating! It's really amazing to hear you are pleased with the overall performance and incredible sound quality of your WH-1000XM4 Headphones. These headphones also come in Midnight Blue. You can always visit our support website for the latest news and updates or find an authorized dealer regarding this product: Thank you for choosing Sony! -Jess
More volume
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These heads sounded really good but a major problem is that they didn't get loud enough for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jerome, While we're glad you like the sound quality of your new Sony WH1000XM4, we regret to know that the unit is not loud enough for your liking. Please follow the steps on the link below to ensure you get the optimal sound level for your headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
These are worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair and I love it! It is expensive but worth all the money. The app that it comes with makes it very convenient for school. Also, they stay on my head through my whole workout. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaJ, we're glad you love our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! ~Earl
Great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I was expecting and looking for. This is perfect for teens
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adia,
Thank you for choosing Sony!
We’re delighted that the product exceeded your expectations. The WH-1000XM4 headphones are designed to deliver exceptional sound quality, comfortable fit, and advanced noise-cancellation features, making them a great choice for any age group. Enjoy your Sony headphones!
Best regards,
-Fred
Top Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best splurge for myself, love the sound, the NC, and the color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollegeKid, thank you so much for the 5 Star review! We are so happy to hear you love the amazing sound quality, exceptional noise canceling function, and stylish color of our XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Best!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone I have ever owned!! Honestly a no brainer!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Foodie,
We are glad that Sony is the best headphones you have. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most comfortable headphones I’ve worn. Love the the software for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benn,
We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent clarity, noise canceling works very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jhow, Thank you for the great review! We're glad you like the audio clarity and industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever used. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJabz, Awesome! We're glad that you like the sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Sony headphone. Amazing sound quality and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJCK, Wow! Thank you for sharing your detailed review of your WH-1000XM4! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Perfect Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my son he loves them. They are good noise-canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Momof2, good to know that your son is enjoying the amazing features of these noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
Mostly Pros, Some Cons
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Comfortable, good audio quality, noise cancelling is effective. Cons: Switching between 2 sources is sometimes flakey. Overall, a good buy!
I would recommend this to a friendBuy it Now!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome design and Sound Quality. The Noise cancellation is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adit,
We're thrilled that you like the design, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of, if not, the best headphones you can get at this price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esteban,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Best noise cancelling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on a very good deal, it simply is a great headphone, so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paeng, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl