Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the sound is very clear and they are easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pena,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ! Quality and sound canceling performance is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bere, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is amazing. Use them to study in a busy house and tunes out every thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VicenteD, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl
Great Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my partner and she loved them, would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerrickP, we're glad you love our product. Thanks for choosing Sony. ~Earl
Sony over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completly blocks outside noise easyto use excellent quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, We are happy you like your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent
love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to install. easy to put away. sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jojo, Great! we're glad that you like the sound quality and ease of installing your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good ANC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lovely headphones! Nice ANC and color that’s exclusive in Best Buy
I would recommend this to a friendAbbas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my husband and he loved it. They work amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Habbas89,
We're glad that your husband is enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling!! Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barry,
We appreciate the recommendation and we are glad you like sound quality of the headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony and enjoy your headphones!
David
Great sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones have great bass and great sound stage. Ambient sound switches on automatically sometimes. But apart from that a pair of great headphones.
I would recommend this to a friendIf you think about it, do it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the mak daddy’s of ANC. You won’t regret the purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BMeeNA,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them good quality and great noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steamy, we're glad you love our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Overall great, buy these instead of the WXM5's
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great. Their app is disappointing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph,
Nice! We are truly happy that your like our Sony WH1000XM4. About the Sony | Headphones Connect app, here's a helpful link that you can access if your having issues with the app.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
If you need further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
sony headphones rock!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sproduct. ANC is quite impressive. absoluteley recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi radartech,
We're glad that you like the amazing features of the headphones particularly the noise canceling function. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Best at what it does
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset under 100 in my opinion! Upgraded from the wh-1000xm3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Broclee89,
Awesome! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
My favorite headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are worth every penny. Sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi branper,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Music
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than my Bose headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello David48, We appreciate your feedback. You chose the best brand. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling money can buy. sounds great as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bart, Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Regards, Carl
The best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Noise cancellation is best in the business
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tester,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a trip with them on a plane, really helped to cancel noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rameses, We're very happy to hear you're enjoying the industry-leading noise cancelation of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam