Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, the quality is very good, friendly to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarinaResendiz, Awesome! We're glad to hear that you appreciate the quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it everyday whenever I work out or study outside. One of the best purchase I had this year and if you are considering buying it, buy it. I waited several months before buying and I should of bought it sooner:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esther,
You made the right choice with the WH-1000XM4! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my son he loves them. Uses in house and when traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gaming, thank you for leaving this good review! We're glad to read your son enjoys the WH1000XM4 headphones and uses them everywhere. Thank you for choosing Sony. Regards. -Jenn
Good set of headphones for the $
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fully noise canceling, which im not super satisfied with but the sound quality makes up for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mattchue1,
Thank you for the review. When you are wearing the headset, depending on how you wear the headset, the effect of noise canceling may vary or a beeping sound (feedback) may be heard. In this case, take off the headset and put it on again. The noise canceling function works primarily on noise in the low frequency band such as vehicles and air conditioning. Although noise is reduced, it is not completely canceled. Also, do not cover the microphones on the left and right units of the headset with your hand, etc. The effect of noise canceling or the Ambient Sound Mode may not work properly, or a beeping sound (feedback) may occur. In this case, remove your hand, etc. from the left and right microphones.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Best sounding headphones owned yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have great sound and awesome noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake21az,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Best overeat headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, and the noise canceling is crazy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trev,
Awesome! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazzingggg
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Music comes out so perfect. Perfect to drown out the world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cyclone44,
Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Felix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones, they work well sound and feel good. The app that comes with them feels a little subpar but overall I like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Felix,
We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony Headphones Connect app is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really blocks out sound love it wouldn’t trade it for anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kelly,
Great! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
So Annoying Swipe Volume Control - Avoid This Item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these headphones. Like so many headphones these days they have touch controls only - no buttons. you have to swipe or touch the side of the headphone in a certain way to change volume levels and to advance and stop. So every time you touch the headphones just to adjust them on your head (coz they slide around all the time) you end up changing the volume or advance or pausing or something else. It is super annoying. I went back today to Best Buy and bought headphones with old fashioned buttons that actually work. Sadly I'm 15 days past the return date for these expense but useful headphones and Best Buy won't let me return them. I'm crying about this. So much money down the toilet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobynB, We’re sorry to hear you did not have a great experience using the touch control sensor of your Sony WH-1000XM4. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For any touch control sensor-related issues, I'd recommend following the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
A must have headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice Sony headphone with great features and excellent quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramesh,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! A great purchase and the canceling noise is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mariely, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset i ever had would highly recommend this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colin,
That's good to hear! We are glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
Good sound quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, dual bluetooth is very useful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Calvin, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Awesome Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Xm4s were great headphones. However, the noise canceling was overwhelming at first and now it's not that good at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Applewatchvi,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
We hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony WH-1000XM$ Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound. The only issues I have are that they are not sweat resistant and on with my iPhone they start at full volume each time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleTVUser,
We're glad that you like the sound quality of the headphones. Your feedback about the sweat-resistant feature is greatly appreciated. Rest assured that this will help us improve our products.
Regarding the volume issue, you may refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00253992
Hope this helps and improves your experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for sharing your review and for choosing Sony!
-Ralph
Great product, would recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my wife. She loves it! Everything is just perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ayeshbond, fantastic! We are extremely pleased to hear that your wife loves her new WH-1000XM4! We are also thrilled you are satisfied with the superb quality and performance of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
Just buy them already.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sounding headphones. Excellent noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
great headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone with crisp sound and ease of use and great look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi imgh,
We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Great headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones and they do a good job with the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi natec,
Awesome! Good to know that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph