Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Silenced close by barking dogs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work fantastic at canceling out surrounding noise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilenceisGolden, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones. Good noise canceling and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Must buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovw these by far. Favorite headphones ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excitedtodissapointed,
Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great noise-canceling headphones, on par with Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EPTechGuy,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Average Headphones for the Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For almost $400 I expected a bit more. The noise canceling is amazing don’t get me wrong, however; it’s not out of this world. I also found these headphones lacking bass. Overall, I don’t think it’s a major upgrade from the previous WH-1000XM3’s, unless you really need and love the extra new features I don’t see a necessary reason to upgrade. Older headphones like Bose QC35 ll and XM3’s do the job merely the same and they are cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi raymonddz,
We appreciate your review of the WH1000XM4 headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.
Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for choosing Sony.
~Ralph
Great sound even greater price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Better than higher priced headphones by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JavonTyus,
Good to hear you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
Review?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot and cup touches my ear, but sound is good when eq adjusted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabereviews, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like sound quality, we regret to hear that you didn't like the fit of the earcups. We understand that finding the perfect fit can vary from person to person. We recommend adjusting the sliders to achieve a more comfortable fit. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best noise cancelling headphone I’ve ever purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marco,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancelling but bad connectivity
I would recommend this to a friendgood
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent better than bose qc35 wonderful out of doubt
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iphoneuser123,
You made the right choice with the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
$300 for these?? HA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.touch controls were useless, it didnt respond to the gestures 95% of the time. The audio upscaling is nice but overall volume was way too low even after extensive EQ adjustments. No way these are worth $300! My pair of $80 700Ns are better so I sent these back the same day they arrived
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi grumpyoldfart,
We regret to hear that you're not having the best experience with the touch controls and volume of the headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The steps on these links may help you have a better experience with the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love them sound very well. work well with my laptop
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackBox, We are glad to know that you love the sound of your Sony headphones very well and they work well with your laptop. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!-Vincent
Best one yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling over the ear headphones I have owned yet.
I would recommend this to a friendWorth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit Pricey but can say they’re definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jarrito,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
worth the money if you decide you want these.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase i own the xm3's i absolutely love these xm4's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wheeler1234, we're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
Good but scary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the most amazing headphones currently in the market. Everything is perfect. But these are not good for me. After two hours of constant use I got worst headache of my life. I think main reason is headphones applies pressure to ears a lot. In my opinion Sony needs to test them. May be these headphone can cause deafness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohan,
We appreciate your 5-star review of the headphones. We regret to hear that you are not having the best experience with its fit. Make sure to adjust the headband of the headphones for optimum fit and comfort. The headset must also be worn properly. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for choosing Sony!
-Ralph
Not better than the Jabra Elite 85H
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these after my Jabra Elite 85H went out. The M4 noise canceling really is not up to par with my last set of headphones. If you're in a vehicle and a semi passes or the wind blows they make a weird buffering sound, like the drivers are bottoming out and it really ruins the experience especially for $100 more than what I paid for my last set of headphones (85H). I already returned these and bought the M5 thinking that the extra price hike would make a difference. It doesn't, (I mostly listen to podcast) between the 2 the noise cancelation on the Sony M4s we're by far worst and the M5s we're better. I could not tell the difference in sound quality, between these and M5 (I mostly listen to podcast) between the 3 the noise cancelation on the Sony 4s we're by far the worst and the 5s we're the best but not worth extra money. I'd rather pay nearly $500 for H85 versus the Sony M5 so I will be looking to Sennheiser.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kenny,
We regret to hear that you were not satisfied with the WH1000XM4. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app).
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
You may also use these steps for your WH1000XM5 if the noise canceling function if not sufficient. Additional information and troubleshooting steps can also be found on this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Best One I’ve bought so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice cancellation on these are amazing. I recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheUnknown, we're glad you like the noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
worth the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.huge improvement from the lower model. WOW what a difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helpful,
We're thrilled that upgrading to these headphones was worth it. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
outstanding headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. The build quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJHARR,
Awesome! We're glad that you are enjoying the sound and build quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph