Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Dony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. I used the everyday at the gym and when I’m going for a walk. The only thing I don’t like is the fact that I can’t hear well when I’m on the phone with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DD1998,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the call quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
When on a call, turn up the volume of the headset and the connected device. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. You can also check your source device or the app that you are using for mic sensitivity if available.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
great heDPHONES
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it has excellent sound and has more features than Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi george, you definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
My review of Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best on the market for noise cancelling, I sought out them specifically for that for plane rides, they are too notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marklaw, We're thrilled to hear that you feel the WH1000XM4 is the best noise canceling headphones in the market. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome great sound quality.......................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greatflashlight, thank you so much for the 5-stars rating! We are pleased to hear that you love our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & feedback and for choosing Sony! - Craig
Sit back and ignore the world
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and performance. Very satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdmiralWolfy,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re the best headphones i’ve ever bought!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goku,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
If you like to listen and not hear anyone…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like to listen and not hear anyone… But don’t sing then this is the headphones for you!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SDKnight2019,
Thanks for sharing your review and experience with the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
☑ Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are superb. As advertised. Awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCamper, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I like them sounds good super cool I recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juna, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
We love these we would purchase again they’re grea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love these we would purchase again they’re great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great set of headphones, got one for a life milestone and liked them so much I ended up getting a pair for a family member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eon435, Awesome! We are glad to hear that you are enjoying your new WH1000XM4 headphones! Thank you for choosing Sony! -Carl
Acceptable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise canceling. Ok sound quality. Playback controls have a lot to be desired. Voice calls quality inconsistent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBYE, We're very grateful for this positive feedback! Good to hear you like the noise canceling feature and the great sound quality of your new headphones. We appreciate your feedback about the playback controls. For phone call quality issues, please make sure that the firmware version of the headphones is up to date.
For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
The best remake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the previous version. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PMurse,
Great! We're glad that upgrading to this model was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them as a gift for my husband and he lives them. The only con is that to use all the features you have to download the app, also if you wear them and talk the music pauses and it activates a Siri like feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skyy,
Thank you for the purchase! We're glad to hear that your husband likes the headphones. Thank you for choosing Sony!
-David
Best noise canceling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds very good. I’m really happy with my purchase
I would recommend this to a friendGood set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great NC. Sound quality is great for a BT headphone. My ears get hot after 30 minutes of use. Other then that all is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mahshad, we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Best noise canceling on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Review of Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality typicsl lack of sound quality for bluetooth, went to wired AKG for cheaper. Also major ear fatigue from too strong of a grip, real pain to wear more then 3 hours. Battery life and connectivity were excellent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AKGrules,
Thank you for your feedback on our WH1000XM4. We appreciate this and this will help us improve our future products. Regarding sound quality for Bluetooth, we have 2 modes for XM4. The Priority on sound quality mode which prioritizes the sound quality (default). And, the Priority on stable connection mode which prioritizes the stable connection. When you want to prioritize the sound quality, select the “Priority on sound quality” mode. If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode. It is unfortunate that we can no longer help you troubleshoot your problem. We are optimistic that you will consider Sony again in your future purchases. Regards - Marco
ANC kings just got better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class active noise cancellation and ease of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krzyk,
Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
Love my headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, good quality material and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sluna34,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph