Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great Noise Cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise-canceling headphone you can buy today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cycyc, we're glad that you're enjoying the noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the xm3 these headphones are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dropd,
Thank you for upgrading! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A purchase for my daughter. She loves them for the sound quality. Has a longer battery life than similar headphones made by other companies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stretch, You've made a great choice! We're very happy to hear your daughter loves the sound quality and excellent battery life of the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
best if you don't use it with Samsung TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My returned 100xm4 's has great noise cancellation and good sound but it is no use if you cannot connect to my Samsung TV consistently. You cannot pair directly to Samsung TV without using phone app. When connected, it randomly get out of sync and crackling sound every few minutes. It annoyed me so much that I returned it. I waited and installed all firmware update before my return window. My older Sony XB900N and other cheap Bluetooth headphones/earphones have no Bluetooth issue. If Sony fix this with firmware update I may consider this again.
No, I would not recommend this to a friendMr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Sony headphone so cresp and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andys,
Great! We're glad that you like the amazing features of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
Fantastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic! amazing sound! Noise cancellation!!!!!!
I would recommend this to a friendPleasantly surprised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly great consumer headphones. Very bassy, very warm sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daddy, thank you so much for the 4 Star review! We are really thrilled to hear you are happy and satisfied with the incredible sound quality of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Overall great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is too good, even on ambient mode
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skylar, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Pretty great overall.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation really works well. Sound quality is top notch too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CKane, That's great! We are glad that you like the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
A must have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I bought for my teen daughter and it's a hit. I recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sunny431, Awesome! We're thrilled to hear that your teen daughter loves them and that they have been a hit. We appreciate your recommendation and are glad that you are satisfied with the product. Thanks for choosing Sony! -Sam
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived safely and works really well. Great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole,
You made the right choice! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony WH-1000XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones. Fantastic sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, Great! Good to know that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph
Best Noise Canceling Headphones?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and sound quality but cannot really be considered better than the previous M3 model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iLoveTech, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. WH-1000XM4 delivers clearer voice quality to the other person on the phone. We're looking forward to your next purchase! Thank you for sharing this feedback. Jay
Decent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Don’t support Dolby atmos though which was a bummer for me. Would also randomly beep at me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenC, We're glad that you like these headphones. All feedback matters to us, and rest assured that we will take note of your feedback about Dolby Atmos' support. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is okay, the comfort is great and easy to store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA,
You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and design of the headphones. With the equalizer of the Sony Headphones Connect app, you can tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the XM3's this was a fantastic purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cliff,
Great! We're glad that upgrading to these headphones was worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Works great!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a gift for my little sister and she loves it. She uses it to work out, game, study, etc. im really considering for hiying one for myself too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, This is a great gift idea! We're very pleased to hear that your little sister loves her new Sony WH1000XM4. We're looking forward to your next purchase and thanks for choosing Sony! -Sam
Nice options
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Main attraction to these headphones is the ability to connect to two devices at a time. I.E phone and tv or fire stick. Keep in mind that the phone is always connected so you can easily and quickly use the app to switch between any other devices you have connected and stored in the apps memory. Great product.
I would recommend this to a friendGreat sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way it Fits and the color and the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yazmin,
Great! We're glad that you like the fit, color, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Title
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has good noise cancelation and good sound quality but the way it feels on my head is tight and when I wear my glasses and workout I have to take them off frequently or I would get a headache
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JaidenC,
Thank you for the review and we're glad to hear that you like the noise canceling and sound quality of the headphones. We do apologize for the inconvenience. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/articles/00015243
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David