Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Glaring flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed these headphones. Great sound, easy app, comfortable, solid battery. The biggest flaw i found, and it was the deal breaker, the sound would randomly mute itself and stayed connected. The only fix i figured out was to turn them off then back on again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryzen,
While we're glad you like incredible audio quality and most of the features, we regret to hear you're experiencing unexpected issues with the headphones drops out audio or no sound is heard. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones are great. Make sure to update the firmware of the headset by performing a software update (via Sony Headphones Connect app)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
You may be able to resolve some issues by resetting and initializing the headset, then pair the headset and the device again. To reset or initialize the WH-1000XM4 headphones, refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If the issues still occurs, follow the additional steps from this helpful link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551?cpint=spt-mdr_triage_00204483_sound
If the issue is still unresolved, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
The best ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio experience is like loosing your V card on a virgin island is a beautiful waterfall. Every time you put these bad boys on you feel something inside you expand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tristan,
Thank you for sharing your wonderful experience with our Sony WH1000XM4. We are truly honored to hear that you are pleased and enjoying the awesome sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great headphones, clunky software
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great noise canceling headphones, but the software provided by Sony is super clunky on iOS
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johncatman, We are glad to hear that you are happy with your new WH1000XM4 Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Music
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it alot..bought it for my daughter and loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelindaR, That's fantastic to hear! We're thrilled that you enjoy the WH1000XM4 and that your daughter loves it just as much. Thank you for choosing Sony! - Romeo
Great Headphones !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great headphones! Noise cancellation works well and the sound quality is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajay, Glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
Great job…thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying experience was excellent. I got a noise reduction head set for my grandson. He was willing to accept a lesser model, but the sales staff noticed the better one was on sale and a much better deal. My grandson loves it and is so happy. Total experience was easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProudGrandma, Thank you for this amazing review! We're glad to hear you had such an awesome shopping experience and good to know your grandson loves his new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product my best friend loves them and can’t wait to get a hold of em!
I would recommend this to a friendMerry Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This proved to be the gift that my wife didn’t know she wanted. Since unwrapping them, she has spoken very highly about them. I am very happy that I bought these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Don12,
Awesome! We're glad to hear that you 're happy with your purchase. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Fantastic
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting these headphones was a great decision. It has absolutely changed my flying experience and they’re easy to store in a backpack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicolasG,
Excellent choice! Glad to hear you enjoyed your flight using the WH1000XM4 headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Say yes to XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my XM4s. I was considering the XM5s but went the the XM4s due to the price and profile. Great headphones! I would make this choice again. Definitely reccomend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderS,
Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. I have enjoyed listening to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothys, That's great! We're so glad to hear you're enjoying your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best headphones ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Worth purchasing these headphones. Greatly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viren, Amazing! We're very happy to hear you appreciate the excellent quality of you new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Love all about it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for business travel, blocks noise from airplane, easy to carry, confortable and the white ones combine with everything i wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony upgrade headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took son to Beast Buy and let him try all the headphones. Picked Sony WH1000XM4. Said it was upgrade to the Sony headphones he wore out. Great christmas gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Flamoonburn,
Great! What a nice Christmas present! We're glad that your son chose our WH1000XM4 over other brands and we're happy that he likes it. Thank you for choosing Sony! - Marco
Great customer support
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer support to get a replacement for a defective item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kakarot03,
We're glad to hear you had a great experience with our customer support in getting a replacement for your WH-1000XM4 headphones!
Thanks for choosing Sony.
-Eliab
Best Earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and the noise-cancelling feature is the best out there. I love accessing the features from the app.
I would recommend this to a friendAmazing Features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of features the headphones came with is astonishing and seeing how the app works with your ear shape as well as the adaptability was remarkable and an amazing experience highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the app functions (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Bluetooth headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone is amazing everyone was helpful and I got what I want at an unbeatable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyB, Perfect! We're thrilled that you like the reasonable price and you are enjoying the superb features and excellent sound quality of the headphones. It's also great that you were assisted professionally. Thank you for sharing such an excellent shopping experience and for choosing Sony! -Jess
Head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good head set sound really good fix good looks nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sweetie, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Good if you know what you’re looking for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless is meh, and doesnt sound the greatest, in my opinion the bose QC45 are betters sounding over bluetooth. Once plugged in though? Sony’s sound WAY better. The only real gripe i had was that the ear cup was way to shallow and i had to return it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson, Thank you for taking your time to review our product. While we are glad to hear that you are happy with the wired audio quality of the WH-1000XM4, we are sorry to hear that it did not meet all of your expectations and had to return the headphones.
We hope that you consider Sony again in your future purchases.
Regards,
Carl