Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter for Christmas. Perfect gift, she is very happy but says sometimes her ears get very warm/hot (not burning) while wearing headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LorraineC,
What a nice Christmas gift you got for your daughter and we're glad that she's loving it. Your feedback is highly appreciated and we take this seriously to help us improve our future products. When wearing the headphone for a long period, it may cause a warm feeling to the user's ears. Immediately take off the headphone and let your ears rest. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, not the best noise cancellation tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhadijaM, Great! We're glad you like the amazing sound quality of these headphones. If you feel that the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love these headphones, especially for traveling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeNgu, Thanks for sharing your love for the WH-1000XM4 headphones. We’re so glad they’re making your travels even better! Thank you for choosing Sony. -Jess
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has worked well, especially killing the sound of the excessive noise in our neighborhood! Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Missionary, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Headaches, Multipoint Bluetooth functions poorly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine, except when the Multipoint Bluetooth connection did not function that well, and it gave me a headache when wearing for more than a couple hours. I returned the product because of the headaches. Warning: if you have a smaller head, then this will be fine, otherwise stay away. The Multipoint Bluetooth connection was disappointing for a couple reasons: it switched connections too slowly for my taste, sometimes taking several seconds, and sometimes would not switch at all. The delay or failure would cause me to then have to rewind the podcast or other media I was playing so I could hear what was missed. Also, when multipoint was active, I had extreme microphone delays in Zoom calls. It was so bad that I was derailing the entire meeting and had to either disconnect the second device and reconnect to the call, or just not use multipoint. The sound and build quality was great. The noise cancellation was good, and the other gee-whiz features were good, except the Multipoint Bluetooth connection.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HonestUserofProduct, While we're glad to hear you like the great sound, well-built quality, and industry-leading noise canceling feature of the headphones, we regret to know that the unit had to be returned. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
We appreciate your feedback about the issues you had with the multipoint connection feature. We suggest installing the latest firmware version of the unit to improve the general performance of the unit.
Should you need any assistance in the future, feel free to contact us. You can reach our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or send your email to socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Insane comfort and noise cancelling
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.COMFORT: Perfect 10 WEIGHT: Perfect 10 NOISE CANCEL: 10 AUDIO QUALITY: 8* STYLE: 9 FEATURES: 10 BATTERY: 10 CONSTRUCTION: TBD This is not my first pair of high-end Sony over-the-ear headphones. In fact, it is my 4th...and there is a reason for that. Two of the 4 previous pairs have cracked where the ear cup meets the headband. Once on my EXTRA-BASS headphones and again with my WH-1000XM3 (aka "last year's model") cans. The XM4 are similarly designed but they do feel a bit more sturdy at the joints. [The EXTRA-BASS headphones were definitely made with inferior plastic parts and had a different cup/headband design compared to the XM4 so that is not an apples-to-apples comparison.] But... As noted, comfort and weight are stellar with these headphones. I have worn them all day at the office connected to the laptop listening to music or videos AND connected to the office phone ready for phone calls (more on that later). As a bald guy who sweats, normally the top of my head where the band rubs will start to get a bit sore after 4-5 hours or the actual pressure on the ears will get annoying. I could probably go all 30 hours without complaining about the fit. They are very soft, very light, very comfortable. And, as a bonus, while your ears will sweat if you are wearing them while exercising or in the hot sun, I have found them to breathe better than previous Sony cans. The headphones are feature-filled. I really like the "touch-pad" concept over physical buttons as well as the auto-pause feature when you take them off your head. Connecting to TWO bluetooths (blueteeth?) has been a nice bonus as well. As mentioned, I can pair these with my laptop for music/Zoom/YouTube enjoyment and still have my phone ring through without need to take the headphones off or switch headsets. When using them to Zoom or talk on the phone, people have not complained about my vocal quality so I would assume all is good there. I am a big Google Assistant user so having that functionality in the headset is also nice. The Sony app is robust with tons of customizable settings including some auto-sensing features to make setup and preferences easier. Plus the app has an equalizer, but... ...but I am having difficulty tuning the audio in to my liking compared to my other Sony headphones--specifically my non-noise cancelling XB700s. Don't get me wrong, the XM4 cans have some great sound out of the box but some of the tunes I listened to initially (Pearl Jam and other 80s/90s rock and punk rock) seemed to fall a bit flat out-of-the-box. Tweaking the EQ helped but I still don't think the mid- and hi-range sounds pop as crisply as I am used to. [*This could also be an issue with streaming service compression as my music provider just changed.] Depth (i.e. "bass") however is very controllable and strongly represented in these headphones. What I like about the bass is you can really pull out the strong, rumbling bass in today's alt or club mixes (i.e. Missio or twenty-one Pilots) but also grab tight bass from hip-hop or old school rap. I trust that any "muddiness" I sense (which could be psychological) with mid/hi tones will eventually be resolved with the proper tweaking of the EQ. Noise cancelling in the XM4 is outstanding. I have no idea how all that voodoo magic works but Sony has figured it out. I am insanely impressed by what I *don't* hear. And after all, that is what you buy noise cancelling headphones for: To block out the ambient noise and really enjoy the richness of the audio pumped to your ear. These headphones are strong contenders for "Best of the Year." If I treat them well and don't crack them, they should bring years of satisfying use.
I would recommend this to a friendGood
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, uncomfortable to use after airpods you need app for it to work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Illia, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl
Happy but not as good as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is good but noise reduction isn't as good as advertised, especially for the high price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laptop,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the noise canceling function. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Hope this improves your experience. Thanks for sharing your review and we hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features, they have been improving how they built them and don't break that easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki,
Great! We're glad that you like the amazing features of the headphones particularly the build quality and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was good, but not the price of these headphones good. My main issue was fit. I originally bought the Beats headphones then tried these thinking that they were better. I found that they were loose and never really felt secure when they were on. The sound was perhaps slightly clearer, but they were lacking on bass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
Thanks for sharing your review and experience with the WH1000XM4. For optimum fit and comfort, make sure to adjust the headband and wear the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
With the Sony Headphones Connect app, you can use the equalizer function to tailor-fit the sound quality to your needs. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
execellent Head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good one. But the problem with my ear caps it was painning after wearing for longer time. I had to return and got the next version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SriJ, Thanks for sharing your experience with us. We're sorry to hear that you are having discomfort with the XM4. With your new one, make sure to adjust the headband slider to ensure proper fitting. Enjoy and thanks for choosing Sony! -Craig
Not great for games / annoying gimmicky controls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will force you to connect to communication or game sound. Major deal breaker when playing games like overwatch or call of duty. DOESNT SUPPORT TRRS CABLE. Microphone doesnt work using a wired connection Music playback and gaming without voice comms it is great. Disappointed that this isnt a headset that is flexible. Alot of the functionality is gimmicky and annoying at times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Void1943, we regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products.Thanks for sharing your review. ~Ralph
Amazing Headphones, amazing customer service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones and the staff members who helped me deserve a raise. I would definitely recommend people to buy from this location.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrendanD,
Nice! Thank you for your recommendation. We are truly delighted that you like our XM4 headphone and they were able to assist you. Thank you for choosing Sony! - Marco
Good quality noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for daughter. She loved these a lot. The sound quality is excellent and noise canceling is also great. Feels light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones! If you are thinking of purchasing, do it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Briana, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
great but don't buy it on best buy,buy on amazon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had preordered this headphone when i saw that best buy had it sooner than other retailers,ordered on 6th august,delayed on august 12th,shipped on 18th,delivered on 21th,so it's no sooner than amazon,and their shipping is terible,they don't even notify you when it's arrived,i had to check it on my own
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kevin123,
We understand your excitement with these amazing headphones. It's unfortunate that you had issues with the shipment. You may want to inform Best Buy of what happened. We hope everything works out well. Thanks for choosing Sony.
~Ralph
Two stars after returning them 2 times
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headsets primarily to use them in a home office setting; either for conference calls or just to listen to music. Now while they are good when it comes to noise cancelling and quality of sound, they fail in terms of the audio quality when answering or being on calls. All people who answered the calls on the other end say that the sound is distant or robotic or tunnel like and not clear. I'm on my third pair after i bought and returned the first two, including calling SONY support, on the actual headsets to troubleshoot and advised to return them for a different set. All three headsets exhibited the same issue on phone calls or even conference calls on my computer/laptop. Even though i like the music quality, and quality build, i'll probably return them for a Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gidionr, while we are glad to hear that you are happy with the noise cancelling and sound quality of the WH-1000XM4 Headphones, we are sorry to hear that you are experiencing issues with the call quality when using the headphones with your computer or laptop. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
You may also check our related article link on how to use Bluetooth headphones for video calls on a computer.
Here is the link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t ever go wrong with sony! I was looking between the xm5, xm4 and airpod max. For the price, it was the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Rocky!
Thank you very much for this 5-star rating and for the trust. We're glad you chose our XM4. You will surely enjoy listening to your favorite music with the one. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
Call quality is not good.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While ambient noise cancellation is excellent, call quality is still very lacking compared to Bose NC700.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SmartG,
We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Your feedback about the call quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The touchpad controller is a bit finicky. But the noise cancellation Is top notch combined with Bluetooth 5.0
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, we're glad that you like the noise canceling function and the Bluetooth version of the headphones. We appreciate your feedback about the touch control sensor. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph