Customer Ratings & Reviews

Hi Raynist,

We regret to hear that you had to return the headphones because it didn't live up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.

-Ralph

Hi HeadphoneGuy99,

We're glad that you like the sound quality of the headphones. It's unfortunate that you haven't had an easy time connecting devices. When you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds.

For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html

Hope this helps. Thanks for choosing Sony!

-Ralph

Hi Happy2B,

Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

~Ralph

Hi Laptop, Great! we're pleased to hear that you like the noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Franklin, Thank you for the 5-star rating! We're glad that these headphones are perfect for your needs and you like the excellent noise cancellation. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess

Hello DanielH, that's awesome! We're thrilled to hear that your son absolutely loves his Christmas present. The WH-1000XM4 headphones are designed to deliver exceptional sound quality, industry-leading noise cancellation, and a comfortable fit, making them a perfect gift for any music lover. We appreciate your feedback and thanks for choosing Sony! - Romeo

Awesome, JessicaC! We're glad your daughter likes them. Enjoy and thanks for choosing Sony. -Craig

Hi Jorge, we're glad that you like the sound quality and controls of the headphones. Make sure to set up the multipoint function of the headphones. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html

~Ralph

Hi Tmoney, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl

Hi RobTay77, Glad to hear that you are happy with the noise cancelling feature of your new WH-1000XM4. Please use the slider of the headphones to adjust the length of the headband for a more comfortable fit. Thank you for choosing Sony! -Carl

Hi DarrellC, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl

Hi Levis, Excellent! We're glad that you like the sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. For Bluetooth connectivity, please refer to the Help Guide for troubleshooting steps:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752770.html

Thank you for choosing Sony!
Erin

Hello Akbar33,

Thanks for your review of the WH-1000XM4 headphones!

We're glad to hear you're enjoying them! To help you get the absolute best experience with your current smartphone, we highly recommend exploring the Sony | Headphones Connect app.

This app allows you to fully customize your sound and noise canceling features. You can: Adjust the Equalizer to tailor the sound to your preferences, enable DSEE Extreme for upscaling compressed digital music files and fine-tune Ambient Sound Control and other smart features.

We hope you continue to enjoy your new WH1000XM4, regardless of the device it's paired with!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi headphones, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi MathewB,

We regret to hear that you are not satisfied with the headphones. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. Please refer to this link for more information:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00015243

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello Marissa,
Thank you for your purchase and we're happy to hear that you and your partner love the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco

Hi As44, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl

Hi Jaguares,

We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones turn off randomly. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Resetting and initializing the headset may also help resolve the issue. Please refer to these links:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

Sincerely,

-Ralph
Sony Social Support

Hi Bobd,

You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

-Ralph