Customer Ratings & Reviews

Hi RobertZ,

Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We do apologize for the inconvenience. To isolate the issue, please factory reset the headphones and try again. Here's the link on how to.

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html

We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
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-David

Hello Nikhil,
Great! We're glad that you appreciate the audio quality of our Sony WH1000XM4. About the fit, try to adjust the headphone to the desired fit and comfort. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco

Hi Bakku, While we're glad you like the sound and mic quality of your new headphones, we regret to hear you're having a slow pairing procedure with a mac. To resolve this issue, please make sure that the firmware version of the headphones and your mac are all up to date. You can also initialize the headphones and pair them again. To initialize the unit, please follow the steps on this link:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
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Regards,
Sam

Awesome, Shiva! Enjoy and thanks for choosing Sony. -Craig

Hi AnsherinaB, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl

Hi Galan,

Great! We're glad that your son is enjoying these amazing headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

~Ralph

Hi NickolasS, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi UncleBen, Thank you for the feedback on your experience with your WH1000XM4. We're glad to hear you like the comfortable fit and quality materials of your new headphones. We appreciate your feedback about the Speak to chat feature. You can turn off this feature by holding your 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”.

You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends.

REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html

Thanks for choosing Sony! -Sam

Hi Brennen, Excellent! We're pleased to hear you like the great sound quality and cool new features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi RandolphR, That's awesome! We're glad you're enjoying using it while walking with your dog, during workout sessions, and when travelling on a plane. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi elmeromero89, good to know that choosing these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

Your feedback about its call quality if greatly appreciated. Thanks for choosing Sony.

~Ralph

Hi Reviewer, Great! We're very happy to hear you're enjoying the noise cancelling feature and comfortable fit of the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Raptor,

You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Izak, Great! We're glad to hear you like the excellent noise cancelling feature and comfortable fit of your Sony WH-1000XM4 headphones. For low volume issues, please follow the steps on the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html

And to ensure optimal listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional steps, please refer to the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Samuel, We apologize for any inconvenience. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. The WH-1000XM4 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your WH-1000XM4 headphones by tone sound, or checking their last known location in Google’s Find My Device app on your smartphone.

With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay

Hi Brad,

Thank you for the great review! We're glad you like the comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

Regards,
David

Hi SamuelS, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl

Hi Austin, Thank you so much for your honest review. While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that the headphones did not meet all of your expectations. We would like to ensure that you get the best experience out of your headphones.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
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Regards,
Carl

Hi MatthewP, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi ihateairplanes,

We're glad that you like the sound quality of the headphones. Your feedback about the 360 Audio app compatibility is greatly appreciated. Thanks for sharing your review and for choosing Sony.

~Ralph