Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
best wireless headphone today!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the bonus features that come with these headphones compared to the xm3 version before it but i will say the 3rd version is way better in the sound cancelling department
I would recommend this to a friendBrand response from SonyListens
Posted .Hi heyy, Great! we're pleased to hear that you love the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great Sound, Terrible OPS.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I very much enjoyed how good these headphones sounded. I was looking forward to using them for my WFH job. The problem was with the pairing. Even the cheapest skull candy headphones I have paired better than these and stayed that way. These would pair fine with my Mac, Phone and Watch just fine one day, then it could not pair with any of them the next day. It would take an hour of resetting them over and over again before they would be recognized, and once they were they would work for that session only and the next time I would have to go through the whole thing again. Returning to Best Buy and off to buy some that probably do not sound as good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dbraun66, We regret to hear about your experience with our WH-1000XM4 wireless noise canceling headphones. This is usually not the case with our premium headphones. If the headphones are still with you, we highly recommend performing a software update to isolate the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. The update improves the Bluetooth connection and the general performance of the headphones. If the issue is still the same, we can reset/initialize the headphones to further isolate the issue by following the guide from the links below:
Reset - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Very comfortable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd purchase of these headphones as a gift for someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseC, Awesome! This is a great gift idea. Thank you for your continued trust in Sony products! -Sam
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are decent headphones. I guess they're worth the hype. I could do without Google assistant and Alexa capabilities. Noise canceling with no music is not perfect. Should be totally silent and it's not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stacy,
We appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks again for sharing your review and for choosing Sony.
~Ralph
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds Noise canceling Bluetooth headphones Great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evie, Awesome! We're glad to hear you like the great sound quality, noise cancelling feature, and battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite Headphones I've owned. From bose to beat and other high-end headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazzC,
EXcellent choice! We're delighted to hear how much you love your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Perfect gift for an audiophile
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a graduation gift for my GF and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobC, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I’m very happy with the quality and the carrying case is sleek and well sized. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the headphones! Minimum to no sound leak so its amazing for the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hope, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
My daughter loves her headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves the headphones. She uses them every chance she gets. It was the only gift she asked for and is getting plenty of use!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amarshall, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling and sound quality. Only issue is if you are sick and have a cough the headphones will think you are talking and pause your music/video and turn off the noise canceling momentarily.
I would recommend this to a friendGreat headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are top of the line headphones for anyone looking to splurge a bit in the headphones department. Im just sad it doesnt connect wirelessly to ps5 and ps4 but great purchase otherwise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farooqiwalid, fabulous! We are really thrilled to hear you are satisfied with the overall performance of our WH-1000XM4. We are sorry if it doesn't connect wirelessly with our PS5/PS4 console. We appreciate your input, and we will surely take note of it as we always strive for the best customer experience!
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Sony WH-1000XM4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. Software allows for easy configuration. There are 2 areas that need improvements. If you're using it for calls, the call codec switches from LDAC to SBC and has poor call quality. The second is that if connected to multiple devices LDAC support is disabled and you're forced to use SBC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GTx08,
We're glad that you like the amazing features of the WH1000XM4 particularly the Sony Headphones Connect app. Your feedback about the call quality and multipoint function is greatly appreciated. Rest assured that this will help us improve our products.
Make sure to always check and install software updates (via the Sony Headphones Connect app). A Firmware update improves the functionality and features of your device. It can also provide fixes to any performance issues that may occur. Thanks for sharing your review and for choosing Sony!
-Ralph
Perfect Christmas Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gifted the Sony-WH1000XM4 headphones to my husband for christmas and he loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnitaF,
What an awesome Christmas present! We're happy that your husband loves his new WH1000XM4. He will surely enjoy it. Thank you for choosing Sony! - Marco
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really enjoying my new headphones! The only thing that could be a minor detail is the minor lag the headphone has when playing piano in my ipad but sides that it's perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaftLC,
Thanks for sharing your 5-star review of these amazing headphones. It's unfortunate that you experienced lag issues. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and very comfortable for long flights!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jwebs,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Bose headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good quality but I didn’t find them to work very well with my iphone for messages and talking.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TJ24,
Thank you for your time writing this review. While we are glad you like the quality of the WH1000XM4 headphones, we're sorry to hear some issues that you are experiencing when connected to your iPhone. Allow us to help turn this a better experience.
Please try some solutions below:
For optimum performance, please make sure that the headphone software is updated as it includes key features, applications, bug fixes, and feature improvements.
Ensure that the headphones are properly connected to your iPhone via Bluetooth.
If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
You may refer to this link below with troubleshooting steps if you cannot hear a person on a call or low voice from callers:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
get these!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best to get, I am hard and product reviews but Sony really knocked it out of the park with this item. Don't waste your time with bose or anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Str8sh00t3r,
Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are everything my son wanted and some. He loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferM, we're glad your son loves our product. Thanks for choosing Sony! ~Earl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding and very easy to use! I have bought same brand for other family members!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Annie,
You made the right choice! We're thrilled that you are enjoying the user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph