Customer Ratings & Reviews

Hi MichaelM,

Fabulous! We are truly happy to hear your satisfaction with the reasonable price and exceptional quality of our WH-1000XM4. We greatly appreciate your recommendation!

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

Thank you so much for recommending our WH-1000XM4 and for choosing Sony!

- Romeo

Hi Scott,

Thank you for the purchase! We're glad to hear that your headphones arrived in time. Thank you for choosing Sony and enjoy your headphones!

-David

Hi Bhey, Thank you for giving the WH1000XM4 a perfect rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam

Hi JoBoi, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi GaryBe, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay

Hi AndrewDHokie, Thank you for choosing Sony. While we are glad to hear that you are happy with the audio and noise-cancelling of the headphones, we are sorry to hear that it did not meet your expectations when it comes to the microphones. We have taken note of your feedback as it will help improve our product.

Should you need assistance with the WH-1000XM4 Headphones, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi RakeshR, perfect! We're extremely pleased it suits your needs. Also, we're thrilled that you and your kids love these headphones. Thank you very much for sharing your awesome experience and for choosing the best brand, Sony! - Romeo

Hi Daven, Amazing! We're thrilled to hear that you're enjoying your new headphones. We appreciate your star rating and thank you for choosing Sony. Erin

Hi Cbric10, we're glad you love our product! Thanks for choosing Sony! ~Earl

Hi VictorS, Excellent! Good to know you're satisfied with your purchase! We're thrilled to hear that you are enjoying everything about your WH-1000XM4 Headphones! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you for giving the product a perfect rating! Have a great day! -Jess

Hi Lisa, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's comfort, noise canceling and sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi LauraBaker, We're so delighted to hear you love everything about these headphones and that you are enjoying its incredible audio. While primarily designed for wireless audio streaming, the WH-1000XM4 headphones can also be used as a wired pair of headphones with the included audio cable. An ideal option for when you have an older, non-wireless device or you've run out of battery power. And, in case you didn't know, the noise canceling function also works when using the supplied headphone cable and with the headphones turned on. Thanks for choosing Sony! -Jess

Hi Ryan, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl

Hi Nikita, We're glad that your daughter loves her new Sony headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! -Craig

Hi Matt, We're thrilled to hear you're enjoying the excellent noise cancelling feature and punchy bass of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi EdP1, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony. ~Earl

Hello Camron,
That's awesome! We are very happy to hear your satisfaction with our Sony WH1000XM4. Thank you for choosing Sony! Enjoy! - Marco

Hi SeriousGamer, While we're glad you like the great sound quality and noise cancelling feature, we regret to hear you're having issues with noise cancellation on this unit. If the Noise Canceling function changes unexpectedly, please follow the troubleshooting steps on the link below:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328

For noise or rattling issue, temporarily turn off the noise canceling function on the Headphones Connect app then turn it back on. Also, please make sure that the firmware is up to date. You may also try to initialize the headphones if these steps didn't resolve the issue.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hello ArnaudV,
Thank you for sharing your experience with our WH1000XM4 and we are thrilled that you are enjoying it. Thank you for choosing Sony! - Marco