Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Go for this if you are in to Bass
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device, I faced zero issues with this device. worth for every dollar that you pay for this device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyOfficial,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the cushioning it had , it doesnt hurt my piercings which is really cool and overall 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Issa, we're glad you love the earpads of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Noise-Cancelling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - WH10000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoelM,
That's nice to hear that you are satisfied with the overall quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Solid Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Just wish the highs we're a little bit better and would t mind a little bit more sound separation. Overall though definitely still a 5 star set of over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivai,
We appreciate the 5-star review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. Thanks for sharing your review and for choosing Sony.
~Ralph
Great but needs improvement
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and noise cancelling is excellent. After almost a year of use, the ear padding needs to be replaced. I wish it could adjust just a little bit more in the headband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Romano,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that the earpads need replacement. Your feedback is greatly appreciated. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
My review on Sony - WH-1000XM4 Wireless Noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product seems very comfortable. However, other person on the phone call when connected to the headset complained that my voice was not at all audible. Hence, returned the product with the same comments. Seems something wrong with the mic quality.
No, I would not recommend this to a friendSony headphones WH- 1000 XM4 review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good headphone. Not as good as Bose Quiet Comfort ultra or Sony WH-1000xm5 but gets you the job done. Noise isolation is decent. Sony WH-1000XM5 is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChiragG,
Thank you for your time writing this review. We're glad you like your WH1000XM4 headphones. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Great For Flights
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Both the audio cable and Bluetooth. Used with my iPhone and an iPad
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ronbo,
Great! Thanks for sharing your experience and we're glad that you were able to utilized the Bluetooth connectivity and audio cable when you're in flight. We're happy that you are enjoying your WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
Sony WH-1000XM4 Wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product - would definitely recommend. Also the service provided in reference to asked questions about this product prior to the purchase was incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulW, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second pair I purchased for my daughter who looking for a nice pair of headphones for college
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothys,
Wow! We can’t thank you enough for purchasing two! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
One of the best Headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are so great and useful. I always use these for work and watch time!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnaH,
Great! We are thrilled to hear that you are enjoying the awesome sound of our Sony WH1000XM4. You can listen to your favorite music and watch all the movies you love without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are worth the money and I am very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marie, we're glad you are very happy of our product! Thanks for choosing Sony. ~Earl
works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not waterproof but ive used it near a commercial dishwasher and it still works like new
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Nice! Thanks for purchasing our Sony WH1000XM4. We're glad that you can still use your XM4 near a dishwasher but please be advised that it is not waterproof and water may get inside the unit. You may find this link helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Not sweat resistant
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little disappointed they were not sweat resistant. I called Sony and they said they would not cover damages due to sweat or moisture. Best buy did reassure me their Geek Squad protection would though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAKO, we understand you need for a sweat-resistant headphones. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review. ~Ralph
Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Release happy with the product, it doesn’t bother at all if you have ear piercings but the tax on this item was outrageous, not happy with that at all
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderL, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Little finicky
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Touch response is a little glitchy especially with dirty hands
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikE,
Thank you for the purchase! We're glad to hear that you like the headphones. Your feedback is greatly appreciated. We recommend cleaning your fingers first when using the touch operation.
Thank you for choosing Sony!
-David
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were amazing headphones although my experience with the noise canceling was it caused headaches while wearing them for to long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanityx, Thank you for giving the WH1000XM4 a perfect rating! While we're glad you like your overall experience with your new Sony headphones, we regret to hear that you're having some discomfot while wearing them for too long. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
headaches
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you are prone to headaches/migraines i do not suggest these. i wanted these headphones for a year and i was finally able to purchase them after saving up and the moment i put them on i felt ill. unfortunately the positive pressure from the over-ear headphones can cause ear pain and headaches. i did some research and found that many people have this issue w/ them. i wanted to love them but unfortunately they just caused too much pain. to add, they are quite flimsy and if you are using them in any instance where you will be moving your head at the slightest, they may slip off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mill3r, We are sorry to hear that you are experiencing issues while using your WH-1000XM4 headphones. We would like to get in touch with you for us to assist you regarding your WH-1000XM4. In the meantime, our related headphones article link may help isolating the issue that you are having: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great piece of tech with noise cancellation and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leon, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are awesome, they have so many great features. I would definitely purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReyesL, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl