Customer Ratings & Reviews

Hi Kewal, you've made an awesome choice! We are really thrilled to hear you are satisfied with the superb performance- especially the noise canceling function of our XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

- Romeo

Hi Tony, That's very generous of you! Thank you for the recommendation and purchasing another WH-1000XM4 for your friend. We are thrilled to hear your friend is having an enjoyable listening experience and he is satisfied with the amazing features of the headphones especially the incredible noise cancelling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hi FrankJ, We are glad that you found the right EQ setting for your elderly. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent

Hello terry,
Thank you for the 5 star rating. We are optimistic that you will consider Sony again in your future purchases. Thanks for choosing Sony! - Marco

Hi JuanN, Thank you for the awesome feedback of your WH-1000XM4 Headphones! We are happy to hear your purchase went well and you are enjoying the exceptional sound quality and overall features of these headphones. It sounds like we hit the mark with the WH-1000XM4. Thank you for choosing Sony! -Jess

Hi Snow2Wake91,

That's fabulous! We are extremely pleased to know that you are happy with the amazing performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

- Romeo

Hi Maddie, we're glad you like our industry-leading noise canceling headphone. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl

Hi Naylove,

Thank you for the purchase! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!

-David

Hi Romeo, we're glad your daughter loves our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl

Hi Sarahi, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl

Hi Erick,
Awesome! We're glad we were able to give you a great deal. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris

Hi AnaisD, Thanks for the 5-star rating! We're glad that you're happy with your headphones. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig

Hi Hehee, We are sorry to hear about your experience. The suggestions from this link will enchace the sound quality even more: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html. We also recommend updating the firmware of your headphones to make sure you are getting the best out of the unit. Thank you for your input and for choosing Sony! Vincent

Hi Sonytv,

We appreciate your 5-star review. We recommend sharing your review on the X900H product page. We hope you also enjoy the amazing features of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony!

-Ralph

Hi JohnB,

We're so glad that you are enjoying the overall performance of your WH-1000XM4 and it does have an effective noise canceling for commutes/air travel . The noise canceling function primarily works for noise in the low-frequency band (train, airplane, engine noise). Although noise is reduced, it is not canceled altogether. To ensure optimal performance with noise canceling, please refer to the steps and guidelines from the link below.

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

Thanks for your purchase and for choosing Sony!
-Jess

Hi RichaS, We're glad that you like the headphones feature. You can enable/disable speak-to-chat. To disable it, hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”.

With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

Should you need further assistance, please email us at socialsupport@am.sony.com.

Thank you for choosing Sony.
Erin

Hi Sandz, That's wonderful! We're glad that your son is happy with his new headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Craig

Hi wiwiwiwii2, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi Jrrr, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank for choosing Sony. ~Earl

Hi Bidd,

We appreciate your feedback regarding the noise cancellation of the headphones. To make maximum use of the Noise Canceling function, set the Adaptive Sound Control to off (via Sony Headphones Connect app), and manually adjust the Noise Canceling or Ambient Sound Control. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. To ensure optimal performance with noise canceling, please refer to the steps and guidelines from the link below.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839

You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00286844

Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We appreciate you and thanks for shopping Sony.

Regards,
Jess