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Customer Ratings & Reviews

$348.00
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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12554 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 12,554 reviews
  • Pros mentioned:
    Bass, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing headphones, if you’re on the fence buy it!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perplexingly good. They have amazing sound quality that you can adjust to fit your needs with the app that these absolute gems use. They have a hard shell case unlike there older brother the XM5’s which comes with a soft shell one. They’re very nice and out of the way to carry around and the bass is in your hands because you can adjust it however you want. If you’re on the fence about buying this item and it’s on sale just buy it, you will NOT regret it one bit!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaidenD, we really appreciate your positive review of our product. We're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable, Lightweight, Long Battery

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, Lightweight, Long Battery, Awesome Noise Canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi techexplorer, Glad to hear that you are happy with the battery life, comfort and noise canceling of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality, excellent noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, excellent noise cancellation, comfortable fit. And once you learn how to use the app to change settings for things like touch control, it's nice to have the flexibility to control those options. Wish the headband was made of stronger material to withstand pressure from, say, wearing the headphones in bed while sleeping on your side every night. Over time this will break the headband, as I've discovered. Still, that's probably an unusual use case so I won't ding the rating for that. Definitely recommended, especially as a lower-cost alternative to the more recent WH1000XM5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyC,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, fit, comfort, and dedicated app of the headphones. Your feedback about the headband design is greatly appreciated. Rest assured that these headphones are made with premium materials. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best headphones I have ever owned!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best headphones I've ever owned! I was never the one to splurge on headphones until I had a really long flight that I wanted to be able to sleep on. First off the music sounds incredible. I have listened to tracks that I love and have listened to hundreds of times and have noticed little nuances of the song I've never heard before. The treble hi and low ranges are insane and the bass hits just hard enough with no cracking or other issues. The noise cancelling feature works so well I still can't believe how good it is. I also love the fact that you can put your palm over the right earpiece to deafen the noise canceling allowing you to hear other people or important things like announcements without taking the headphones off. Google assistant works very well allowing me to call, check notifications, or text without having to pull my phone out. I guess my only negative thing I have to say about them is sometimes if i lean my head and it hits my shoulder during a workout the motion control on the headphone will change songs or mess with the volume. All in all this is the absolute best pair of headphones you can buy in my opinion and totally worth the money. This may be the best electronics purchase I have ever made! If you are on the fence about purchasing them but have the money to do so I would definitely recommend these over anything!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spencer! Thank you so much for your awesome review! Glad to hear that you are happy with the sound quality and noise-canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Loving the noise-canceling, sound & battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a lot for work, on various transportation modes. These help to identify eqch scenario and cancel the background noise effevtively. I can do it either via the headphones on the side, or through the easy to use app. I made it through three separate airports with half a battery to spare on a recent trip north. I was also able to walk and talk via my phone with them on too, and had no complaints from the other end about background noise or static. I don’t use these at a PC for gaming since they’re bluetooth/nfc (they’re not meant for high speed gaming!), but they do connect to a pc as well as a tablet very easily, and the music / spoken word sounds great there, too. Good bit of kit for a traveler or wfh type user.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HomeTraveler1028, we're glad you are enjoying your headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very comfortable. I wouldn’t buy these for someone if they have a smaller head. They did not fit my girlfriends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WillP,

      We couldn't be happier to hear that you are enjoying the great sound quality and comfort of your headphones. We appreciate you sharing your feedback regarding the fit; we always aim to design products that offer a premium experience, and your honest input helps other customers find the right match for their needs. We hope you continue to enjoy every beat!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good fit and sound quality

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They honestly have a very comfortable fit when most headphones I try do not. The noise cancellation is one of the best ive ever tried and the audio quality within itself is very clear and good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Claux, thanks for that wonderful review!

      We're delighted to hear that you find the WH-1000XM4 headphones to be the most comfortable you have ever used and that the noise cancellation is one of the best you've experienced. With two dedicated microphones to capture and reduce noise, you can fully immerse yourself in your music.

      Our development team worked hard to achieve all the features you love, and we appreciate your kind words about the clear audio quality.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Best sounding headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had many headphones over the years and these are the best sounding headphones I've ever heard. Very easy to use and great battery life. Only complaint goes for all modern wireless headphones. They all need more volume. I know they design them to not damage hearing but I've been listening to loud music for 55yrs and take full responsibility to my hearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kevin,

      Great! You definitely made the right choice. We're truly happy you're enjoying all the improvements we made on these headphones, especially the ease of use and excellent battery life. Your feedback regarding the volume is greatly appreciated. If you're having low sound level when listening to music, refer to this link here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. If you have other suggestions or observations, please feel free to post them here. Thank you very much for all of your inputs. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing comfy headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, very light and super comfy I can wear them all day long without feeling discomfort. Sound-wise they're great, nice rich bass although I would've loved a bit more volume. Noise cancelling in my experience with these is no joke, with the self learning software you will barely hear anything else, with music pumping out or not. Just some occasional hissing while used in pure noise cancelling.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Blue and Noise Cancelling!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality and Bass are balanced well - these are comfortable to wear for about 4 hours, It is slightly on the larger side since it's overeat and thus not great for running around or exorcising in. Best for relaxing or editing with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ballinbobs,
      Awesome to hear you're enjoying the balanced sound and bass of your WH-1000XM4s! They truly excel for comfortable, immersive listening and detailed work like editing. Thanks for the great feedback!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best in sound, comfort, and quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lot of research, I decided to buy these Sony's. They are probably the best headset I've ever had and I couldn't be happier! The sound is amazing and they are super comfortable. I wear them while I'm working at my desk as well as my nightly jogs, and they're perfect. Also, they're super easy to clean and fold back up into their carrying case for storing or traveling. I am so happy with this purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jessia,

      You made the right choice! We're glad that you like the sound quality, comfort, and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, sturdy and great sound quality. The swipe features are pretty cool also. they get a little hot though when you have them on for long periods so i used them through the hood of my sweater when i was on a flight last week. Even with that I would still recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawson, thank you so much for the fantastic review! We're immensely pleased to hear that you're enjoying the comfortable design, great sound quality and swipe features of your Sony - WH1000XM4. It sounds like they're certainly a great fit for your needs. We also appreciate you mentioning the heat buildup during extended use, that's a helpful feedback, and we're glad you found a creative solution during your flight! It means a lot to us that you'd still recommend them despite that. Thank you for choosing Sony. Best regards, -Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    One of the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a big fan of the Beats Headphones and Bose Sound Link series. I own both of them: beats on-ear and Bose around-the-ear headphones. My ears feel a lot more comfortable with the over-the-ear style headphone. I was looking for a new headphone option when I found the Sony WH1000XM4 series. I was instantly captured! The sound is incredible! The noise-canceling feature is perfect, in my opinion. The app you use with this headphone is something else, and so many settings can be used to tweak your sound. I wanted to use these headphones while walking and hiking, but I would not recommend them if you are a person who sweats. The headphone does not like moisture. The instructions that come with the headphones go deeper into the subject. I did it anyway. I will not do it again. I am very satisfied and pleased with my purchase. This is one happy customer!! I love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpeckCase,

      That's very nice to hear! We're glad that you're enjoying the sound quality, noise canceling and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Not bad but pricey

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good product. I ended up returning simply because I don't think they are worth the money. Full price 300 on sale 250. Its a lot for a product i wont use every day and a product that has a lot of reviews complaining about the hinges breaking and sony not doing anything for their costumers. I bought the xm4 and the xb910n together and honestly the xm4 are better. The anc is a bit better. The sound is more balanced and they have speak to chat and a sensor that pauses the music whe you take them off. The xb910n are missing these features. And they are not as balanced soundwise like the xm4. But. I paid 120 dollars (sale price) for the xb910n vs 250 to 300. I couldn't justify the price and the anc on the xb910n is not bad. The sound is good once you play with the EQ a bit, the battery life is better than the xm4s and the codecs supported by the xb910n are exactly the same as the xm4 so hi res audio is possible to be listened to on both. I am a musician so i care how well music sounds. But i dont consider myself an audiophile. I hope this is helpful. I enjoy tech but i tend to be a little frugal and i also dont find important if someone notices if im wearing a 250 dollars headphones or 150 dollar headphones as long as i get what im looking for. Thanks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Admecastillo,
      Thank you for sharing your honest review/feedback with our WH1000XM4. We truly appreciate this. While we're glad that you appreciate the audio quality and capabilities of our XM4 and XB910N, we regret to hear that you had to return the item. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We hope you still consider Sony in your future purchase! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Dr Mohan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice good sound quality, and more than 72hrs charging .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohanG,

      We are ecstatic to learn that you are enjoying the sound quality of your WH-1000XM4! It is wonderful to hear that the battery performance is providing you with such extended listening time between charges.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony is at the top of its game!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested both the latest and very expensive Bose and Sony headphones. I came to the conclusion that Sony beat Bose on every element. The features that Sony have are very impressive for the price. They are very comfortable and not heavy at all compared to the competition. I highly recommend this headphones if you are looking for amazing sound, great Bass, amazing noise canceling and great looks!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geek27,

      You made the right choice with the Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 4 out of 5 stars

    Better than I imagined! Outstanding!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extraordinary sound options for all musical tastes. For my taste the base is perfect. Fit is also extremely comfortable for long movies or concerts. There's a learning curve to fully appreciate and try all that they can do. Be patient. Pairs extremely well with my lg V60 phone both wired and wireless. Also pairs well with Samsung Q80T TV. (must download app and follow the instructions!) LOVE auto shut off when you remove them and pick up right where you left off when put back on! Can also be customized to your own ears. Worth the money! You will have these a long time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DAR212, Thank you for taking he time to write such a thorough review of your WH-1000XM4. We're thrilled to hear your purchase went well and it exceeded your expectations! We're also glad you like the features and incredible sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for your purchase! -Jess Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones out there.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever. Blows Bose away. Noise cancelling is top of the line and I love how they can connect to two Bluetooth devices at once. I can be listening to YouTube and get a phone call and my computer will automatically pause YouTube for the phone, then automatically resume once I hang up the call. They're also very comfortable. I can wear them all day without any discomfort. Battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlotteNative,

      You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid loves this headset. It has of a superior sound quality and very well designed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Amemyself,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your kid loves the WH-1000XM4 headphones! Knowing that the sound quality and design have made a positive impact truly means a lot to us. Thank you for sharing your experience—it's wonderful to be part of your family's listening journey.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Great Buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling, Great Bass, Excelent Battery life, Nice confort. Will recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Metrixx3,

      You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US