Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10210553
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! Use them everyday, genuinely block out all noise even in large crowds. The base is amazing. Lots of ways to customize the sound just the way you like it. Also very comfortable! Overall 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaraJ, We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony and for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great sound quality, easy storage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenH,
We are immensely pleased to hear that you are enjoying the exceptional sound quality and comfort of your WH1000XM4 headphones. You’ll find that the industry-leading Noise Canceling allows you to truly immerse yourself in your music, while the Speak-to-Chat technology automatically pauses your audio the moment you start a conversation for seamless transitions.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Best pair of headphones you can buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality sound I've heard from a headphone set, easy to use, noise canceling works great, it's comfortable to your ear and battery last for hours I would recommend it to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jesus,
Thanks for the feedback and for the recommendation! We're glad that you are pleased with the audio quality, comfortability, long battery life and with the superb noise canceling caapbility of our XM4. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headpones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever used. Don't just put them on, listen to music and decide the sound quality. With these you have to download the app and adjust the EQ to make them sound good but once you dial it in, they are fantastic. I've never once had a drop from the bluetooth connection or distortion even walking away from my phone all over a house. The noise cancellation is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael!
Thank you so much for taking the time to share your feedback about your new WH-1000XM4 headphones! We are delighted to hear how impressed you are with them, especially the fantastic audio experience once you customized the Equalizer settings in the app.
It’s also wonderful to know that you are getting such solid, reliable performance from the Bluetooth connection.
We're genuinely thankful you decided on Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Decent sound & noise cancellation, bought twice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased these headphones twice now. The first set lasted a couple of years' worth of heavy use. I love that I can pair it with two devices. The noise cancelling is decent. It recharges VERY quickly in only 10-15 minutes. The app on the android (my phone) is a better than the one for apple devices (my iPod). The second pair tends to have a few minor issues, but I am still happy with them in comparison to if I went with the next model. I had also looked at a few other companies, but found this set was still the best value for your money (on sale) and functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christina, We're glad that you are enjoying the sound, noise canceling, and use of app. Thank you for choosing Sony! -Erin
- Pros mentioned:Bass, Comfort, Sound quality
Needed for quality sound and good base
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancelling abilities, very comfortable on my ears and flexible, comes with a case, USB-C charging cable and has great base. Not perfect but great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffew64,
Thank you for the positive feedback! We're glad to hear that you like the noise canceling, comfortable design, and quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality, Weight
Gods gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally changed my life forever. It’s so comfortable and it’s so easy to throw on. It has a very clean look and it sound really good. It doesn’t feel like a weight on your head, it feels really light. It’s so amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasmine, great! We're glad you like your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
So far, the best headphones I've had in this price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are ears down the best headphones I've ever had. Over the years I have had all sorts of brands including Beats and Sony, mostly on ear versions. Over the ear is clearly better and where these win are with comfort and battery life. The battery is long lasting and the comfort to match. The ability to connect to two bluetooth items is another winning play in my book.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LittleByrdEee,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love These Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have really been enjoying these headphones. The sound cancelling works wonders and the sound quality is amazing. The touch feature to control audio and playback works well. One thing I really liked was when taking off the headphones it would automatically pause your music and restart once you have them back on your head. Ive spent hours listening to my favorite songs and revisiting them again in a better sound experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndresA,
Thank you for choosing Sony!
We're honored to hear that you're enjoying your WH1000XM4 headphones and the impressive sound-canceling and audio quality they provide. The thoughtful touch controls and automatic pause feature truly enhance your listening experience, making it easy to immerse yourself in your favorite music. Thank you for sharing how these headphones have elevated your music time—it means a lot to us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and great sound. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShawnaP,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have been easy to set up and provide great sound along with comfort. It’s rewarding to know they offer a seamless and enjoyable listening experience that suits your needs so well.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Best headphones you can get
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. Comfy for all day wear, lightweight, sounds amazing. No complaints .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOSHD, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
great headphones with some of the best noise cance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! They do a very effective job of reducing/eliminating background noise. They are so effective that when I take them off and you hear the hum of the AC or the whoosh of the air moving, it sounds loud! You get used to the dead quiet very quickly when these are on. It can be so quiet that it may cause some people discomfort, so it's nice that there are adjustments available to allow some amount of ambient noise in. They also pair very easily with multiple devices (I have mine paired with a Mac laptop, a Windows laptop, my phone and an Android tablet). There are tons of reviews on youtube and other places online that go into way more detail that I could in this small area, so check those out, but the take away from all of those other reviews is these are some of the best, if not the best sound cancelling consumer grade headphones. I have to agree with that after testing (and buying) a number of others. I've found these to be pretty comfortable to wear for all day conference calls and the audio quality is great for music and voice. The carrying case is a really important feature for me since it protects the headphones in my backpack when I'm traveling. Overall I'm extremely happy with these and would buy them again if I lost or damaged them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rsouthern,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Why did I put off buying these for so long???
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been planning to buy a pair of Sony 1000X headphones since the original MDR-1000X came out, and I finally pulled the trigger and picked up a pair of 1000X-M4s on Black Friday. I knew they were good headphones—I've always known they're great headphones—but they STILL exceeded my expectations. They're comfortable. They have excellent noise cancellation. And the audio quality, especially on the high end (vocals, snares) are HANDS DOWN the best I've ever heard. I genuinely couldn't believe how crisp and smooth the audio is. They're feature rich, especially with the companion app. I'm not the biggest fan of the touch controls, but that also might just be something I need to adjust to. Seriously, buy these headphones. You will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Finally! Congratulations on your new Sony WH1000XM4. We are very happy that you made the right choice in getting your own XM4. We are thrilled that our XM4 exceeded your expectations. Enjoy the comfortable design, excellent noise canceling feature and audio quality of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
NO Ear compression
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cover the ears, and there is no pressing on the ear. The noise cancellation is great, along with the overall sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelC,
That is excellent feedback! We are delighted that the comfort and superior sound quality, especially the great noise cancellation, of your WH-1000XM4 headphones are meeting your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Sound quality
Amazing Wireless Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the Sony-WH-1000XM4 wireless headphones in Midnight Blue for 3 months now. I bought these originally to help with flying anxiety and they served that purpose well but I didn't expect how much I would use them beyond that. I now use them in conjunction with my earpods for mobile listening, swapping between the two depending on the situation. Overall These headphones are amazing. I am very happy with the sound quality. Soundwise gives me everything I want and you can adjust things like the bass in the sony headphones app. The app works well enough and allows you to set the devices your headphones connect to (can have 2 connected simultaneously). The noise canceling performs best on constant sounds (which I think is where all noise canceling functions best). Additionally the sound pass through feature I have found to work as promised. The physical feel and interface is great as well and I love that is has the functions that work with my iphone/ipad such as double tapping the right headphone to pause/play. The headphones fold up nicely into a carrying case that is protective and works great for me carrying these in a backpack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boltron,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely noise cancelling headphones. Deliver good sound quality and are comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianS,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM4 headphones have delivered excellent noise cancellation, sound quality, and comfort. Your feedback encourages us to continue creating products that enhance your listening experience in every way.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
Expensive for its generation. Good nonetheless.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good everyday headphones but their price is not appropriate considering they are 2 generations behind. They are good at being convenience headphones - good battery life, weight, durable, ANC, connection chaining. They aren't the best sounding headphones in this price bracket if thats what you want
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhinav, thank you for taking the time to share your detailed feedback on the WH-1000XM4. We're glad to hear you've found value in their convenience features such as battery life, lightweight design, durability, ANC (Active Noise Cancellation), and connectivity options. Creating an enjoyable and reliable everyday listening experience is a key priority for us.
We understand concerns about pricing and product generation. Our aim with the WH-1000XM4 is to offer a balanced package of performance, comfort, and advanced features trusted by many users for daily use—even as newer models become available. Many customers continue to select this model for its dependable combination of noise cancelling, battery life, and portability.
We appreciate your comments about sound quality in this price bracket; feedback like yours helps us refine and advance our products to meet the varied preferences of listeners.
Thank you again for choosing Sony and for providing useful insights for the community.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Sony has a winner!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say that the these cans are quite impressive. The ANC is better than my Bose QC45 cans and the sound quality has a little more mid to bass than the Bose. Overall Sony’s is the perfect fit for my listening please and they fit nicely on my head. Overall, I would say for the price point that the Sony cans are a litter better than the Bose at the same price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOCog, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality, Weight
Xm4s reigning champion!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously, way better than expected. I trialed the AirPods Pro, returned them after a long flight, and the XM5, also returned them. The xm4s are the whole package. -Great compact, semi hard, case because the headphones fold. -Excellent Bluetooth connectivity in my experience (iPhone/Mac) user. -Excellent sound that is tunable through the app. (Missing on apple) -light weight. -noise pass through is the one minor thing that almost as good as apple. I don’t use it much, so I don’t care. The noise cancellation is just as good, if not better than the AirPods Max and xm5s. The xm5s can be buggy in my experience. From a pros/cons side of things the XM4, beat the xm5s, Bose, and AirPod max’s by a lot. Even if they were all priced the same, I’d still chose the xm4 it’s a bonus that you can find them cheaper than their rivals. Way to go Sony! Don’t get rid of this model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilentK, Thanks for leaving us such an in-depth review on the WH-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality and amazing features of your WH-1000XM4 Wireless Noise Cancelling Headphones. Glad to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has everything I need; great audio quality, comfy and long lasting battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryamA, Thank you for this amazing review of your Sony WH-1000XM4 headphones! It's wonderful to hear that they meet all your needs with their excellent audio quality, comfort, and impressive battery life. Thank you for the 5-star rating and for choosing Sony! -Jess